Jobs at American Airlines

Ramp Service Agent Part Time (Salt Lake City, UT, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement.

What you'll do

These are the essential functions of the job

Fleet Service Agent or Clerk / Fleet Service Crew Chief

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Aircraft Movement

Guide aircraft by standing and holding wands at or above shoulder height
Operate machinery to perform airplane movement

Aircraft Arrival

Arrive at gate in advance of aircraft arrival
Participate in pre-arrival briefing
Chock aircraft wheels
Position safety cones around aircraft
Position equipment (e.g., air-start units, conveyors) by aircraft
Connect ground power, pre-conditioned air, and air-start units

Aircraft Servicing

Perform exterior lavatory servicing
Service aircraft potable water

Baggage Handling

Transfer baggage/cargo to and from belts, carts, baggage devices, and containers
Drive tug and cart to designated aircraft and drop-off areas
Open and close cargo door of aircraft Enter and exit the cargo compartment of aircraft
Remove baggage/cargo from aircraft cargo compartment Scan baggage/cargo
Interpret documentation (e.g., bag tags) to determine proper handling of baggage/cargo Finalize load plan (Crew Chief only)
Direct team in loading baggage/cargo in the aircraft cargo compartment according to weight and balance specifications (Crew Chief only)
Load baggage/cargo in the aircraft cargo compartment according to weight and balance specifications

Pushback

Disconnect ground power, pre-conditioned air, and air-start units
Ensure all equipment is removed from the safety envelope prior to pushback Remove chocks from aircraft wheels

Aircraft/Gate Safety

Monitor traffic around the gate area to prevent collisions
Remove any foreign-object debris from the safety envelope
Perform pre-departure and post-arrival aircraft walk-around
Inspect aircraft pre- and post-flight Report identified aircraft damage to crew chief, supervisors, pilots, and/or maintenance

Communication and Effective Operations

Ensure gate has resources needed to facilitate effective operations
Complete forms required for operational requirements (Crew Chief only)
Communicate with team members in a professional manner
Lead and direct team (Crew Chief only)
Follow Crew Chief/Lead instructions Communicate with others outside team (e.g., operations, load planners, other departments)
Communicate with flight deck using proper verbiage when necessary or required
Coordinate with other operational personnel to ensure efficient loading of baggage/cargo, aircraft servicing, and pushback

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager/Sr Manager, Revenue Management Continuous Improvement & Innovation Strategy (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Strategy and Continuous Improvement team within the Customer and Operational Excellence Division. Responsible for leading a team that works with organizational leadership and operationally focused teams to understand and improve processes and designs.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Leads a team of analysts who specialize in process improvement and customer journey enhancement while working cross-functionally with all groups within the airports and contact centers, as well as with Finance and Loyalty, among others.
Oversees concurrent, diverse and time-sensitive projects from inception to completion in various areas, including, but not limited to, domestic reservations, international reservations, and service recovery
Leveragess knowledge of continuous improvement tools and methodologies to drive process improvement
Works collaboratively with cross-functional groups to create comprehensive strategies and solutions
Uses advanced data analysis to support and justify projects and proposals
Builds relationships with business owners at all levels within operations and customer teams
Provide a team of analysts with structure, support, and most importantly, care
Must be willing to travel when needed for business (up to 20%)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in relevant field or equivalent experience/training
5 years work experience, preferably in industrial engineering, operations, operational experience, or related airline field
3 years of experience formally or informally leading process improvement teams
Experience working with and presenting to senior leadership

Preferred Qualifications- Education & Prior Job Experience

Graduate degree, MBA, or other advanced certification (i.e., Master Black Belt)
Airport and/or Contact center knowledge (Reservations and/or Service Recovery).
Experience developing and tracking customer journey enhancements
Experience implementing AI solutions into workflows

Skills, Licenses & Certifications

Lean Six Sigma
Ability to lead teams and influence decisions
Strong statistical analysis, data modeling, and presentation development and delivery skills
Ability to lead a team on projects that impact multiple business units
Strategic mindset with a demonstrated aptitude for understanding the business, working with data, and solving problems creatively
Effective leadership skills with the ability to communicate expectations, motivate team members, provide feedback, delegate tasks and promote career growth of direct report(s)
Advanced experience with Excel and PowerPoint presentation development
Self-motivated individual with a high personal standard of excellence who can work independently to drive for results
Excellent organizational and planning skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Full Time (Pittsburgh, PA, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Coordinator, Surface Logistics (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Surface Logistics Team within the Customer Experience Division.
Responsible for providing operational support including field, sales, Sabre input functions and other inquiries.

What you'll do

Manages domestic and international truck routes by monitoring capacities, schedules, service levels and contractual agreement
Provides other administrative, ad- hoc analysis, and reporting support as necessary
Requires shift work in a 24/7 operation
Utilize AI-powered tools to accelerate data analysis, generate insights, automate repetitive tasks, improve reporting, and support business decisions.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

College degree

Skills, Licenses & Certifications

Ability to multi-task, prioritize and possess strong organization skills
Provides superior quality customer service with maximum emphasis on problem resolution
Keen attention to detail, solid analytical skills and demonstrates sound business judgment
Team player with a positive, can-do attitude and an ongoing spirit of fun
Consistently performs at their highest potential and delivers great results
Ability to learn quickly and is adaptable in a changing business environment
Knowledge of AA Cargo products and understanding of the cargo industry is highly desired
Ability to be innovative, forward-thinking and self-starter to help take our Cargo Support efforts to new levels

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Aviation Maintenance Technician (Los Angeles, CA, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $45.09 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Service aircraft, including but not limited to, mechanical work involved in the dismantling, disassembly, overhauling, repairing, fabricating, assembling, welding, checking, repairing, replacing, testing, adjusting, installing, and erecting all parts of airplanes required to maintain airworthiness of aircraft and their components
Conduct scheduled maintenance inspections
Certify for the quality of own workmanship (i.e., that it is in accordance with the proper maintenance manuals and references)
Connect/remove ground power and ground start units
Push out/tow aircraft and perform guideman functions

AMT Work Conditions – General Functions

Perform inspections in extreme environmental conditions, including extreme heat (over 100° Fahrenheit), extreme cold (below 32° Fahrenheit), rain, sleet, wind, and snow
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Perform duties that require use of personal protective equipment (e.g., wearing fall protection while working at heights, wearing respirators while working around fumes and vapors)
Perform duties in conditions that are dirty (e.g., dirt, dust, grime)
Perform work in confined, tight, or awkward spaces

AMT General Functions

Sign mechanical flight releases and/or airworthiness releases
Maintain knowledge of and use manuals, supply/parts catalogs, minimum equipment lists, and general maintenance manuals
Ensure forms, records, reports, and other work-related paperwork are completed properly
Perform Foreign Object Debris (FOD) walks
Clean work area
Request parts

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Receive assignments and follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees and stakeholders in order to accomplish work tasks
Wear uniforms as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED
Valid driver's license
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Airframe and Power Plant License required.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Reports to work on a regular and timely basis.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
This job is subject to the Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two-year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines, and Opiates.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, IT Cybersecurity Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
In the Cybersecurity Operations domain, you will be responsible for the cyber defense of technology assets by managing daily activities, threat detection and incident response, security tool implementation, and team development. You will be expected to balance technical oversight, and business alignment to keep the organization’s digital assets safe while ensuring the team is empowered, the systems are resilient, and the entire operation runs smoothly, effectively, and proactively.

What you'll do

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
In the Cybersecurity Operations domain, you will be responsible for the cyber defense of technology assets by managing daily activities, threat detection and incident response, security tool implementation, and team development. You will be expected to balance technical oversight, and business alignment to keep the organization’s digital assets safe while ensuring the team is empowered, the systems are resilient, and the entire operation runs smoothly, effectively, and proactively.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training.
3+ years of experience in a similar role

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training.
3+ years experience in Security Operations Centers
Airline industry experience.

Skills, Licenses & Certifications

Advanced understanding of security frameworks and protocols across cybersecurity testing, intelligence, ASM, and threat management
Advanced understanding of physical and cyber security integration, including access control systems and surveillance technologies
Deep understanding of secure communication technologies, including encryption protocols and secure data transmission methods
Passion and dedication for improving security across cybersecurity testing, intelligence, ASM, and threat management
Experience with vulnerability assessment tools, penetration testing tools, threat intelligence platforms, SIEM systems, and secure communication networks
Project management experience highly preferred
Relevant certifications highly desirable, including: CISSP, CEH, GIAC, SANS, CISM, OSCP, GPEN, GCIA, CSSP-A, and CISA
Superior verbal and written communication skills with technical and non-technical audiences at all organizational levels

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Aviation Maintenance Technician (Philadelphia, PA, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Service aircraft, including but not limited to, mechanical work involved in the dismantling, disassembly, overhauling, repairing, fabricating, assembling, welding, checking, repairing, replacing, testing, adjusting, installing, and erecting all parts of airplanes required to maintain airworthiness of aircraft and their components
Conduct scheduled maintenance inspections
Certify for the quality of own workmanship (i.e., that it is in accordance with the proper maintenance manuals and references)
Connect/remove ground power and ground start units
Push out/tow aircraft and perform guideman functions

AMT Work Conditions – General Functions

Perform inspections in extreme environmental conditions, including extreme heat (over 100° Fahrenheit), extreme cold (below 32° Fahrenheit), rain, sleet, wind, and snow
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Perform duties that require use of personal protective equipment (e.g., wearing fall protection while working at heights, wearing respirators while working around fumes and vapors)
Perform duties in conditions that are dirty (e.g., dirt, dust, grime)
Perform work in confined, tight, or awkward spaces

AMT General Functions

Sign mechanical flight releases and/or airworthiness releases
Maintain knowledge of and use manuals, supply/parts catalogs, minimum equipment lists, and general maintenance manuals
Ensure forms, records, reports, and other work-related paperwork are completed properly
Perform Foreign Object Debris (FOD) walks
Clean work area
Request parts

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Receive assignments and follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees and stakeholders in order to accomplish work tasks
Wear uniforms as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

High School diploma or GED
Valid driver's license
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Airframe and Power Plant License required.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Reports to work on a regular and timely basis.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
This job is subject to the Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two-year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines, and Opiates.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Part Time- Loan Officer, AACU Branch Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This is a part-time role within the American Airlines Credit Union out of Hurst branch location. The role is responsible for building member-relationships for the long term by matching member-needs to American Airlines Credit Union products, services and lending solutions.

This role requires 20 hours weekly and the schedule is every Thursday & Friday, every other Wednesday and a monthly Saturday rotation.

What you'll do

Process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs
Exercise lending authority to correctly handle all loan requests, including but not limited to consumer loans
Creates and promotes positive name recognition for the Credit Union
Support or speak publicly at special Credit Union events
Work with branch/department managers and staff to identify and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to ensure proper support and coverage is provided at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building
Handle responsibilities of a Member Services Representative as needed
Perform Notary Services as required
Provide coverage for management vacations
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent
Comfortable with a 20 hour, part-time position
Must be able to work in-person at assigned branch location
Must have strong working background in a financial institution and relevant consumer loan processing or underwriting experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in Business, Finance, related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Lending and sales-culture environment experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (i.e., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a sales-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Abiliyt to work varying schedules, including evenings and weekends
Ability to travel overnight
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Full Time (Miami, FL, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. The starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary Range: $103,000 - $134,000

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Director, Global Marketing (Fort Worth, TX, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

Why you'll love this job

The Director, Global Marketing (Performance & Growth) leads the capabilities that power customer engagement, marketing performance, operational excellence, and future growth opportunities across American Airlines.

This leader is responsible for marketing governance, customer engagement marketing platforms, and email marketing, marketing operations, budget oversight, performance measurement, and strategic growth initiatives. The role serves as a critical connector across Marketing operations including Loyalty, Commercial, Digital, Customer Data, Finance, and Technology, helping ensure the organization has the capabilities, processes, partnerships, and operating model necessary to deliver business results at scale. The ideal candidate combines strategic thinking, operational excellence, customer focus, and business acumen to drive marketing effectiveness, unlock new growth opportunities, and continuously evolve the organization's capabilities.

What you'll do

Lead customer engagement and marketing activation capabilities across owned and paid channels, including email, audience activation, identity and targeting solutions, and emerging marketing technologies, driving strategy, execution, optimization, and performance measurement.
Lead Customer Relationship Management (CRM), lifecycle marketing, audience strategy, personalization, and customer journey development to drive customer engagement, loyalty, revenue, and retention.
Advance capabilities that enable more relevant, timely, and personalized customer communications.
Lead marketing operations and governance across key functions, ensuring alignment of priorities, resources, investments, and business outcomes.
Establish operating models and processes that improve organizational effectiveness, speed, accountability, and execution.
Advance testing, optimization, and measurement capabilities to continuously improve marketing performance.
Lead the evolution of marketing customer segmentation, marketing activation, and operational capabilities to support future business growth.
Champion the adoption of automation, AI-enabled capabilities, and emerging marketing solutions that improve efficiency, effectiveness, and customer experience.
Identify capability gaps and partner across the enterprise to develop scalable solutions that strengthen the organization's marketing foundation.
Lead evaluation and development of new marketing-led growth opportunities that create incremental value for customers, partners, and the company.
Partner with Commercial, Loyalty, Revenue Management, Digital, and Customer Data teams to identify opportunities to better leverage American's marketing assets, customer relationships, audience capabilities, and strategic partnerships.
Oversee marketing budget planning, forecasting, tracking, and performance management across assigned areas of responsibility.
Ensure marketing investments are aligned to strategic priorities and deliver measurable business outcomes.
Build, develop, and lead a high-performing team focused on customer engagement, operations, marketing performance, and growth.
Foster a culture of innovation, accountability, collaboration, and continuous improvement.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's degree in Marketing, Business, Economics, Finance, Communications, Analytics, or related field, or equivalent experience; Advanced Degree preferred.
8 years of experience in marketing, customer engagement, CRM, loyalty, customer growth, marketing operations, business strategy, or related disciplines.
10 years of progressive leadership experience with a demonstrated track record of driving business results and organizational change.
Experience leading large-scale cross-functional initiatives involving multiple stakeholders, priorities, and business objectives.
Experience developing business cases, operating models, strategic plans, and measurement frameworks.
Experience managing budgets, forecasting investments, and driving accountability against financial targets.
Experience leading agency, vendor, consulting, and strategic partner relationships.
Experience building, developing, and leading high-performing teams.

Skills, Licenses, and Certifications

Demonstrates the highest standards of personal ethics, integrity, and accountability.
Proven ability to develop and execute strategies that drive customer growth, engagement, loyalty, and business performance.
Strong business acumen with the ability to connect marketing initiatives to enterprise objectives and financial outcomes.
Deep understanding of customer engagement, CRM, lifecycle marketing, loyalty programs, customer journeys, and personalization.
Strong understanding of marketing measurement, performance optimization, and test-and-learn methodologies.
Ability to identify growth opportunities and translate them into actionable business plans.
Experience establishing governance frameworks, ways of working, decision-making processes, and performance oversight.
Strong financial management skills, including budget planning, forecasting, investment prioritization, and business case development.
Passion for innovation and emerging capabilities that improve customer experiences, operational efficiency, and business performance.
Experience partnering across data, digital, and technology teams to enable new marketing capabilities and drive business outcomes.
Strong analytical and problem-solving skills with the ability to translate complex information into clear, actionable recommendations.
Exceptional communication, presentation, and storytelling skills.
Ability to communicate effectively with frontline teams, business partners, executive leadership, and external stakeholders.
Demonstrated ability to build consensus, establish trust, and foster collaboration across organizations.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Mechanic, Line Maintenance - London LHR (London, GB)

Intro

Why you'll love this job

In addition to the work specified of the aircraft mechanic classification it also includes the following: performing skilled work in those operations such as trouble shooting, individually or with management or professional direction, disassembly, checking, cleaning, repairing, testing, replacing, adjusting, assembling, installing, servicing, taxiing or towing aircraft, fabricating, and/or run-up engines, maintaining the airworthiness of aircraft and all of their components while in service or while undergoing overhaul and/or modification.

What you'll do

Certifies for the quality of own workmanship, including signing mechanical flight releases for all work done on field work
In those work positions where stock chasers are not maintained and/or available, mechanic may chase own parts
May have other aviation maintenance personnel assigned to assist in completing an assignment
Works according to FAA, company regulations, procedures and instructions from supervisor
Completes forms connected with work assignments in accordance with established procedures
Will communicate with other company personnel as required in a manner designated by the company
In addition, performs the following duties as assigned: cleaning of aircraft windshield, connecting/removing ground power and ground start units; pushing out/towing of aircraft, and related guide man functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Must be able to read, write, speak fluently and understand the English and native language
High school diploma
Valid driver’s license, 3 year minimum of credible experience related to the type of work which is assigned
Airframe and power plant license and/or FCC general radio telephone operator’s license if applicable
Ability to work rotating shifts including weekends, holidays and days-off
FAA licensed and valid us visa required
Candidates holding foreign A1, B1 and B2 licenses, together with CRS experience, are also encouraged to apply and will be considered

Feel free to be yourself at American

Aviation Maintenance Technician (Chicago, IL, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $45.09 per hour.

What you'll do

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Service aircraft, including but not limited to, mechanical work involved in the dismantling, disassembly, overhauling, repairing, fabricating, assembling, welding, checking, repairing, replacing, testing, adjusting, installing, and erecting all parts of airplanes required to maintain airworthiness of aircraft and their components
Conduct scheduled maintenance inspections
Certify for the quality of own workmanship (i.e., that it is in accordance with the proper maintenance manuals and references)
Connect/remove ground power and ground start units
Push out/tow aircraft and perform guideman functions

AMT Work Conditions – General Functions

Perform inspections in extreme environmental conditions, including extreme heat (over 100° Fahrenheit), extreme cold (below 32° Fahrenheit), rain, sleet, wind, and snow
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Perform duties that require use of personal protective equipment (e.g., wearing fall protection while working at heights, wearing respirators while working around fumes and vapors)
Perform duties in conditions that are dirty (e.g., dirt, dust, grime)
Perform work in confined, tight, or awkward spaces

AMT General Functions

Sign mechanical flight releases and/or airworthiness releases
Maintain knowledge of and use manuals, supply/parts catalogs, minimum equipment lists, and general maintenance manuals
Ensure forms, records, reports, and other work-related paperwork are completed properly
Perform Foreign Object Debris (FOD) walks
Clean work area
Request parts

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Receive assignments and follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees and stakeholders in order to accomplish work tasks
Wear uniforms as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

High School diploma or GED
Valid driver's license
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Airframe and Power Plant License required.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Reports to work on a regular and timely basis.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
This job is subject to the Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two-year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines, and Opiates.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (Washington, VA, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Revenue Management Development (Fort Worth, TX, US)

Intro

Why you'll love this job

This is an analytics + automation role in Revenue Management: diagnose opportunities with data, recommend strategy, and build repeatable tools that improve revenue and customer experience at scale.
This job is a member of the Revenue Management Team within the Revenue Engineering Division - responsible for focusing on Ancillary & RM Development, Data Analysis, Revenue Integrity & Automation

What you'll do

Analyze revenue, customer, and flight data (SQL/Python/R) to run exploratory and ad‑hoc analyses that uncover trends and drivers, informing pricing, policy strategies and day‑to‑day decisions.
Translate ambiguous business questions into measurable analyses, framing hypotheses, defining success metrics, and quantifying impact to guide strategic trade‑offs.
Build and productionize automated pipelines, dashboards, and alerts that turn analyses into repeatable decision support—improving revenue outcomes and customer experience at scale.
Analyze customer behavior and segmentation to identify opportunities (e.g., fare sensitivity, channel effects, market dynamics) and recommend targeted actions.
Partner cross‑functionally (Pricing, Yield, Network Planning, Digital/Customer Experience, IT) to operationalize insights and track realized impact.
Develop clear narratives and visualizations that communicate complex results to technical and non‑technical stakeholders, enabling faster, more informed decisions.
Continuously monitor, measure, and iterate on analytical solutions and processes to improve accuracy, speed, and business impact.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree with significant coursework in a quantitative discipline (Economics, Mathematics, Engineering, Finance, Computer science, etc.) or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

Hands‑on data experience working with large, complex datasets; strong SQL plus proficiency in Python or R for analysis, automation, and reproducibility.
Bias for action / go‑getter attitude with ownership mindset; comfortable operating with incomplete information and delivering iterative value quickly.
Ability to break down big, ambiguous problems into smaller, testable components; plan and execute analyses that ladder up to strategic recommendations.
Self‑service orientation—skilled at independently finding, understanding, and using available data sources, tools, and documentation to answer questions end‑to‑end.
Experience building automated workflows/pipelines (e.g., scheduling/orchestration, data quality checks) and decision‑support dashboards (Power BI/Tableau or similar).
Familiarity with experiment design and causal inference (A/B tests or quasi‑experimental methods) to measure impact where feasible.
Strong data storytelling: concise writing, compelling visuals, and the ability to tailor messages to executive, business, and technical audiences.

Skills, Licenses & Certifications

Refined skills in Microsoft Office software (e.g. Word, Excel, PowerPoint)
Self-motivated
Effective in a fast-changing environment
Ability to work well within a team environment
Capable of assimilating and leveraging the team's knowledge in support of ongoing and future projects
Skilled in building consensus across an organization
Proven ability to synthesize complex technical information across large data sets
Excellent problem-solving skills
Demonstrated leadership ability
Strong attention to detail
Ability to understand complex, interrelated elements
Creative thinking with aptitude for identifying opportunities for innovation and process improvement
Interest in optimization problem-solving, economic game theory, and consumer buying behavior
Ability to make independent judgments and decisions while taking ownership of job responsibilities
Willingness to take calculated risks
Ability to communicate clearly and persuasively with internal and external stakeholders

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Operations Engineering (Fort Worth, TX, US)

Intro

Why you'll love this job

As the Manager, Operations Engineering, you will play a pivotal role in American Airline’s Operations Planning division. You will ensure the safe and efficient operation of American Airlines' fleet, collaborating with cross-functional teams to drive process improvements and optimize operational performance. You will develop and implement innovative solutions to complex engineering challenges while working in a dynamic, fast-paced environment that offers opportunities for growth and professional development.

What you'll do

•   Lead and manage a team of engineers, overseeing technical support for the fleet, ensuring alignment with organizational goals and driving continuous improvement in aircraft performance and operational efficiency
•   Drive the successful completion of special projects, including aircraft performance engineering and business analysis, ensuring timely delivery and high-quality outcomes that meet company objectives
•   Act as a key resource in the Operations Data Analysis Working Group (ODAWG), leveraging data-driven insights to optimize operational performance and support strategic decision-making
•   Coordinate and prioritize engineering projects, ensuring clear objectives, proper resource allocation, and timely execution in alignment with broader organizational priorities
•   Organize and lead training initiatives for engineers and cross-functional teams, ensuring skill development and fostering a culture of continuous learning within the department
•   Oversee engineers' participation in inter-departmental training, including aircraft performance training, to promote knowledge sharing and improve operational effectiveness across teams
•   Lead the department's involvement in aircraft accident/incident investigations, providing analysis and contributing to safety improvements through the interpretation of Flight Data Recorder (FDR) data
•   Represent the engineering department in internal and external meetings, advocating for team objectives and ensuring alignment with organizational goals and priorities
•   Manage key processes such as seat restriction analysis, fuel forecasting models, and the maintenance of FAA-approved Weight & Balance documentation, ensuring operational accuracy and compliance
•   Serve as the primary point of contact for aircraft performance and weight & balance coordination with internal teams and regulatory agencies, ensuring alignment with operational needs and FAA requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Engineering or related field
• 5 years of experience in aircraft performance or weight & balance engineering

Preferred Qualifications- Education & Prior Job Experience

• Master's degree in Engineering or related field

Skills, Licenses & Certifications

•   Experience with Airbus and Boeing performance programs preferred
•   Knowledge of jet aircraft performance, navigation and/or weight and balance
•   Experience with database and programming software preferred
•   Proficient with Microsoft Office Software and knowledge of FORTRAN, Visual Basic, C#, SQL, .NET, SAS, Java, MS Office, Python and XML/HTML preferred
•   Excellent written and verbal communication skills, including ability to effectively communicate operational topics to other employees as well as with manufacturing representatives
•   Ability to manage multiple projects simultaneously, shift priorities, and meet deadlines in a fast-paced, dynamic work environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Business Transformation (Fort Worth, TX, US)

Intro

Why you'll love this job

The Analyst, Business Transformation will be responsible for analyzing and evaluating business opportunities, developing strategic plans, and executing projects to drive growth and profitability. The ideal candidate will have strong analytical skills, project management experience, and excellent communication skills. This role requires a creative, entrepreneurial vision focused on driving operational improvements and change management with strong technical skills.
This role is part of the Business Transformation team within our Finance division.

What you'll do

Embed and engage with division leaders to learn the business and build relationships; understand the complexity of business and operational processes and workflows
Collaborate with business units & executive leadership to identify and prioritize initiatives that align with overall strategy
Define project scope, objectives, and timelines for initiatives and track progress against goals
Manage project stakeholders to execute initiatives and ensure delivery on-time and within budget
Monitor and evaluate performance against established KPIs and recommend adjustments as needed
Develop and implement detailed project and business plans, providing an integrated view of progress and tracking overall milestone completion
Collaborate with technical and operations teams to gather requirements and feedback from key business stakeholders to develop clear, and detailed specifications to drive delivery of measurable process improvement goals
Assist in development of presentation materials for board meetings & executive presentations
Collaborate with executive team members to determine and prioritize strategic growth opportunities

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelors degree in Business or related discipline
2+ years of total experience in management/strategy consulting, investment banking, private equity, corporate strategy, Finance or other related roles

Preferred Qualifications - Education & Prior Job Experience

Skills, Licenses, & Certifications

Excellent project management skills with experience driving strategic initiatives and delivering results
Strategic planner with the ability to plan and execute upon a defined task or strategy
Outstanding written and interpersonal communication skills; ability to synthesize and convey complex business concepts effectively
Self-starter comfortable working with autonomy, and can successfully prioritize and manage multiple assignments
Fast learner with a desire to move with urgency, accountability, and intent
Knowledge and understanding of financial statements, financial modeling, and financial reporting
Innovative and creative thinker with demonstrated ability to express complex ideas in a clear and concise manner
Strong emotional intelligence and the ability quickly build internal and external relationships
Comfort operating in a fast-paced environment
Low ego individual with a collaborative and convening work style
Advanced Excel / Tableau skills and PowerPoint skills to produce board materials and data visualizations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifeâs journey? Feel free to be yourself at American.

Supervisor, Crew Scheduling - Flight Attendants (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Crew Scheduling Team within the Integrated Operations Division.
Responsible for coordinating the daily operational requirements including, but not limited to, shift coverage for FA Crew Schedulers, overseeing the scheduling, rescheduling and reassignment of flight attendant crew members at each base.

What you'll do

Coordinates the coverage of open sequences for each crew base according to the provisions of the JCBA contractual labor agreement(s) and FAR 121 Limitations
Assists the Manager on Duty with daily operational requirements and ensures that any open time incurred due to operational causes (such as weather, irregular operations, charters, ferries, equipment substitutions, etc.) is allocated to a base that can cover the operation in the most expeditious and cost efficient way possible
Supervises, leads, and guides a team of Crew Schedulers
Conducts ongoing performance conversations with the goal to increase continual improvement with job performance
Coaches, counsels and recognizes individuals team members as the situation warrants
Motivates team for continual improvement in process and internal customer experience
Assists the Senior Manager with special assignments as necessary
Attends crew system meetings and provides feedback and direction on behalf of Flight Attendant scheduling
Participates in regular meetings with APFA and Labor
Leads extensive grievance and pay claim research
Participates in the development and revision of contractual materials and presentations
Researches and provides coverage report updates
Willing and able to work extra hours to meet operational needs
Ability to work all shifts including holidays and weekends in a 24/7 365 day per year operation
Ability to work overtime as required, sometimes with little or no advance notice

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

High School diploma or GED equivalency
3 years job related experience

Preferred Qualifications - Education & Prior Job Experience

2 years Crew Scheduling experience
Experience working with a contract labor group and knowledge of Flight Attendant JCBA

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Strong customer service and communication skills with the ability interact effectively with all levels throughout the organization
Ability to work in a highly stressful environment on a daily basis
Ability to be able to exercise sound judgment in making decisions based on information gathered/reviewed
Ability to be flexible and capable of adapting to constant change
Cognitive skills to read and understand numbers and letters, and the ability to apply that knowledge
Ability to prepare written and verbal presentations
Ability to learn computer applications and apply knowledge
Ability to prioritize tasks
Ability to handle multiple tasks concurrently
Ability to work well under pressure and deadlines
Ability to work with minimal supervision
Ability to report to work on a regular and timely basis
Ability to manually complete duties in the event of computer or system outages
Ability to communicate effectively with crew members, Flight Service Department, Labor Relations and APFA regarding contractual and FAR Limitations and assignments
Ability to understand the 24-hour clock and worldwide time zones in daily conversations with crew members
Ability to read, understand and comprehend the JCBA labor agreement
Ability to lead and guide a number of direct reports in their daily duties
Ability to interact effectively with Flight Service, APFA and Senior Management
Ability to coordinate and delegate work assignments. Must comply with the AA Attendance policy

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Customer Assistance Representative Full Time (San Francisco, CA, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $22.51 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Agent Part Time (Seattle, WA, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.63 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Product Owner, Technology Products (Fort Worth, TX, US)

Intro

Why you'll love this job

Product Owner/Sr Product Owner, Mobile Messaging is a role on the Digital Platform Customer Notification team in
the Customer Experience organization. They will strive to create and execute campaigns using push notifications,
message center, and in app banners within the American Airline mobile app to improve the customer experience
and drive user engagement. Successful candidates will be comfortable working with a variety of stakeholders to
set clear goals and direction for campaigns, create messaging strategies, execute campaigns to achieve defined
goals and present outcomes to stakeholders and leaders across the company. In this role you will conceptualize,
define, and execute mobile messaging strategies and capabilities, bridging the gap across business, products, and
IT.

What you'll do

Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals
Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention
Coordinates with other Product team members to manage product dependencies and increments of value
Performs continuous product discovery and offers valuable solutions that align to Product OKRs
Understands the budgetary implications, related organizational constraints in factoring areas of focus
Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.
Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need
Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members
Seeks input from product, process and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health
Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security
Influences leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field plus 3 years of experience in Product Management/ Delivery (ex: product analyst, user researcher, product owner, etc.) or 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Experience determining Product Market fit and defining a Go-to-Market strategy
Demonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field
Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Accountant, Revenue Accounting (Phoenix, AZ, US)

Intro

Why you'll love this job

This role is responsible for preparing consolidated financial statements, journal vouchers, account reconciliations and ad-hoc reporting for the Company.
The role is a part of the Revenue Accounting team within our Finance group.

What you'll do

Prepare journal vouchers, monthly support schedules, reconcile general ledger accounts and perform other month-end duties
Review support schedules for accuracy and consistency before distribution
Assist in preparation of ad-hoc reports for special projects
Prepare schedules and assist with external audits
Act as liaison to the Controller groups on accounting issues
Provide technical direction to administrative support staff

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in quantitative discipline or equivalent education/experience

Preferred Qualifications- Education & Prior Job Experience

2 years' professional experience
Experience with SQL
Bachelor's degree in Accounting or Finance
Experience with internal control compliance related to SOX
CPA or CMA certification holder or currently pursuing
Experience in data mining/data analysis
Proficient in Cognos

Skills, Licenses & Certifications

Proficient in the use of Microsoft Office tools (Excel, Word, Access, etc.)
Knowledge of accounting theories and internal control principles using Generally Accepted Accounting Principles in the United States (GAAP)
Self-motivated, detail oriented, with strong organizational skills
Ability to prioritize work

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Software (Tulsa, OK, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:
- Programming Languages: Java, Python, C#, Javascript/Typescript
- Frameworks: Spring/SpringBoot, FastAPI
- Front End Technologies: Angular/React
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- CICD: GitHub Actions, Azure DevOps
- Data management: PostgreSQL, MongoDB, Redis
- Integration/APIs Technologies: Kafka, REST, GraphQL
- Cloud Providers: Azure and AWS
- Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Part Time (St. Louis, MO, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner: Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Planner/Sr Planner, Sales Product (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is part of the Global Sales organization within the Contract & Deal Management Tools team, where you'll help shape the technology that enables our commercial teams to create, negotiate, and execute complex customer agreements. Working closely with business and technology partners, you'll lead the implementation and enhancement of strategic tools that support deal design, contract lifecycle management, and sales process transformation. You'll play a key role in delivering innovative solutions that improve the experience of our internal customers and drive business growth.

What you'll do

Acts as a liaison with technology providers to develop and manage implementation project plans and configuration processes within established timeframes
Analyzes and gathers business requirements for multiple corporate initiatives simultaneously
Prioritizes requirements (user stories), provides risk analysis, and provides project documentation in Visio, Excel, and PowerPoint
Works closely with stakeholders to ensure reasonable timelines are set, reviews and approves product design, coordinates quality assurance, reviews and
prioritizes defects, provides approval and sign off of builds, and oversees implementations
Performs user acceptance testing (UAT) for application software upgrades and maintenance on a regular basis
Coordinates demos to stakeholders (all levels of management)
Critically analyzes and evaluates information gathered from multiple sources to create documentation
Conducts requirement and test plan reviews and ensures requirements and test documentation is approved in accordance with audit standards
Understands expectations that were set with the business unit(s)
Creates end user training documents and materials, supports internal and external users by answering inquiries via email and provide training as needed
Create PowerBI reports and CRM dashboard views for end users

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent experience/training
3 years or more in project management, improving customer satisfaction

Preferred Qualifications- Education & Prior Job Experience

Experience with project and technical defect tracking tools such as Rally

Skills, Licenses & Certifications

Experience in analyzing system and business processes, improving customer satisfaction, reducing cost and increasing revenue
Skilled at driving organizational change through the integration of people, process, and technology
Demonstrated expertise in any CLM or CPQ platform such as Conga or Pros
Ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations aligning with tools used in Global Sales
Strong aptitude for problem solving and analytics, and the ability to transform requirements into process flows and to analyze data for problem solving using tools such as Visio and Excel

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Site Reliability (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Supply Chain Division
Responsible for both traditional and cloud-based infrastructure implementations based on designs from infrastructure architects

What you'll do

Build end-to-end monitoring infrastructure (Logging, Metrics, Tracing) and work closely with other Product Teams to provide the right tooling to measure the reliability of our systems
Collaborate with development and operations teams to ensure availability and reliability of applications, hardware and infrastructure
Manage physical servers, virtual machines (VMs), network equipment, hardware control systems, autonomous mobile robots (AMRs), autonomous guided vehicles (AGVs)
Administrate SQL Server instances for backups, restores, data purges, and failovers
Efficiently handle live production incidents, debug/troubleshoot application, hardware and infrastructure related issues and implement SRE best practices
Implement and improve on continuous integration / continuous deployment automation using DevOps tools
Facilitate incident management, post-incident reviews, and remediation tasks to reduce the frequency and severity of incidents

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

4 years of experience in software engineering, SRE or performance engineering role
2 years of experience in Azure cloud architecture, networking, security and administration
Expertise in Terraform and CI/CD tools like Jenkins and GitHub
Experience with Event Hub client configuration and monitoring
Experience with SQL Server and Mongo databases
Hands-on expertise with monitoring and logging tools such as DynaTrace, Mezmo, LogInsight, ThousandEyes etc.
Knowledge of Kubernetes and Kafka is a plus

Preferred Qualifications- Education & Prior Job Experience

Airline Industry experience
Previous automated warehouse/supply chain experience

Skills, Licenses & Certifications

Excellent communication and teamwork abilities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Flight Simulator Engineer (Fort Worth, TX, US)

Intro

Why you'll love this job

A Flight Simulator Engineer will possess practical and theoretical knowledge required in the simulated environment.
Such knowledge will include but is not limited to proficiency in analog/digital theorems and techniques at a level to include some design capabilities, system concepts on computer systems, linkage, data storage devices and peripheral equipment, proficiency in software language manipulation, skills necessary for system troubleshooting, remodeling and trainer enhancements, proficiency in hardware/software and electronics.

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Flight Simulator Engineer Technical Functions

Enter all areas of a full motion simulator, including climbing and descending steep and narrow passageways, working in tight spaces, or stooping, and sometimes carrying heavy equipment or tools
Access maintenance areas using stairs or ladders
Design, fabricate, document, and install training equipment to include parts or complete pieces of equipment
Assist in the development and enhancement of trainers and systems
Install design modifications from approved simulator engineering releases and rectify obvious simulator discrepancies, as assigned
Develop and install lesson plans, as assigned
Design relevant hardware and software, as assigned
Participate in the development of new or modified equipment design specifications with vendors and other Company personnel, as assigned
Perform modifications to maintain equipment operating requirements
Implement engineering change orders and bulletins to advise flight training staff on the operation of training equipment
Perform operational checks and preventative maintenance in compliance with Company procedures and vendor requirements
Evaluate simulator flight functions
Assist in and perform Qualification Test Guide (QTG) modifications and FAA evaluations
Assist with system evaluation, testing, and programming of software in line with vendor and regulatory requirements
Maintain operating requirements and regulatory compliance of flight simulators, flight simulator sub-systems and components, flight simulator visual systems, flight simulator visual database modeling, cockpit procedure trainers, and ground school training devices used for flight training
Perform maintenance of miscellaneous audio and visual equipment when assigned
Monitor the performance of flight simulator systems
Research and evaluate vendor sources and parts required for equipment maintenance and repair
Take corrective action to prevent and/or minimize the shut down time of equipment and to maximize up time of equipment
Maintain relevant stock, manuals, and documentation systems
Instruct and train other employees concerning training equipment operations and procedures
Lead other personnel in the modification, assembly, and maintenance of flight simulator equipment
Work with flight/in-flight crews, maintenance personnel, vendors, and instructors
Generate and update technical documentation (e.g., instruction manuals, wire lists, schematic drawings, mechanical assembly drawings)
Comply with all FAA Part 60 requirements in the maintenance of simulators
Transport tools and equipment throughout work area

What you'll do (cont.)

American Airlines General Functions

Perform all functions in accordance with safety procedures and policies
Coordinate with other employees and stakeholders to accomplish work tasks
Report to position on time, as scheduled, and at assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete all required job-relevant training, including vendor training
Adhere to government (e.g., DOT, FAA, TSA, EPA, OSHA) regulations
Adhere to company policies, procedures, and performance standards
Follow instructions or receive assignments from management
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Operate material handling equipment, including forklifts, cranes, etc.
Use relevant tools and test equipment to complete work
Maintain required forms, records, and equipment logs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Minimum education of a two (2) year degree in an accredited electronics school or a related technology (computer science, mathematics, electronics, or electrical engineering) or equivalent experience required
Two years’ experience in simulator technology preferred
Must be able to work shifts, weekends, and holidays
Knowledge of mainframe, mini, and personal computers required
Knowledge of programming languages Fortran, C and C++ highly desirable
Ability to read, write, fluently speak and understand the English language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Full Time (Washington, VA, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Federal Affairs (Washington, DC, US)

Intro

Why you'll love this job

The Analyst, Federal Affairs supports American Airlines' engagement with federal regulatory and legislative stakeholders by conducting research and analysis, evaluating emerging regulatory issues, and providing strategic insights on matters impacting the aviation industry and the company. Based in Washington, D.C., this role assists in tracking legislative and regulatory activity, preparing briefing materials, and gathering insights to support Government Affairs initiatives. Working closely with internal stakeholders and team members, the Analyst helps ensure the company remains informed about federal policy developments and emerging regulatory matters.

Pay Range: $72,000-$131,000

What you'll do

• Monitor, analyze, and assess federal regulatory, legislative, and policy developments affecting the airline industry

• Conduct research and analysis on federal issues and summarize findings for Government Affairs leadership and business partners

• Assist in preparing briefings, reports, presentations, and background materials for internal and external meetings

• Evaluate and summarize regulatory actions, legislative proposals, and industry developments and communicate potential impacts to stakeholders.

• Support responses to information requests and assist with regulatory and compliance-related activities

• Maintain tracking tools, databases, and reporting materials related to policy and regulatory matters

• Collaborate with internal business partners to collect information and support ongoing regulatory initiatives

• Assist with meeting preparation, stakeholder communications, and administrative activities related to Government Affairs priorities

• Support special projects and analyses as assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in public policy, political science, economics, business, law, or a related field
• 2 years of experience in government affairs, public policy, regulatory affairs, legislative affairs, research, congressional, or federal agency environments

Preferred Qualifications- Education & Prior Job Experience

• Recent experience working in or with federal agencies, and/or congressional offices
• Exposure to federal legislative or regulatory processes

• Experience conducting research and preparing reports or presentations
• Familiarity with aviation, transportation, or other highly regulated industries
• Experience supporting projects involving multiple stakeholders

Skills, Licenses & Certifications

• Demonstrated ability to analyze complex regulatory and policy issues, synthesize information from multiple sources, and communicate business implications to senior leadership.

• Strong research, analytical, and problem-solving skills

• Ability to gather, organize, and summarize information from multiple sources

• Effective written and verbal communication skills

• Ability to prepare clear reports, presentations, and briefing materials

• Strong attention to detail and organizational skills

• Ability to manage multiple assignments and meet deadlines in a fast-paced environment

• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook

• Ability to work collaboratively within a team environment

• Ability to learn and apply knowledge of regulatory and legislative processes

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Performance Planning and Analysis (Fort Worth, TX, US)

Intro

Why you'll love this job

The role is a part of the Tech Ops Performance & Analysis team within Operations Planning and Analytics group. The Tech Ops Performance and Analysis team delivers data-driven insights to support strategic decision-making across the entire Tech Ops division. Their responsibilities include collaborating with business unit leaders to establish goals and objectives, offering guidance on achieving those targets, and monitoring organizational performance.

What you'll do

Develop, monitor, and report on core Tech Ops metrics including delays/cancels, aircraft out of service, aircraft performance, line maintenance workload, manpower availability, etc.
Own day-to-day delivery of analytics, reports and dashboards to track performance and highlight opportunities.
Design, build, and govern scalable datasets for Tech Ops.
Promote data-driven decision-making across teams.
Upgrade tools and systems using modern data and reporting technologies.
Collaborate with operational and analytics teams to apply statistical methods for performance insights.
Conduct root-cause analysis to uncover operational bottlenecks, capacity constraints, and maintenance driver issues.
Lead and mentor a team of analysts, providing strategic direction and development.
Ensure high standards of data governance and data integrity across all maintenance data.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree or Masters in Business Analytics, Operations Research, or similar
3+ years’ experience in data extraction, analysis and reporting, or operational strategy.
3+ years of experience in aviation

Preferred Qualifications- Education & Prior Job Experience

Previous experience in managing teams in analytical, data-intensive environments highly preferred.
Advanced familiarity with SQL, MS Excel, SAS, Python, PowerBI, Tableau and/or AzureML highly preferred

Skills, Licenses & Certifications

Exceptional communication skills: ability to translate data into simple high-impact business case for stakeholders
Strong SQL skills, working knowledge of data visualization tools (e.g. PowerBI), and knowledge of statistical methods.
Strong working knowledge of Microsoft Excel and PowerPoint with ability to create insightful decks which convey a clear message.
Strong interpersonal and communication skills with a proven track record of achieving results through collaborative efforts.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Sr Specialist, Process and Standards (Tulsa, OK, US)

Intro

Why you'll love this job

The Sr Specialist, Process and Standards role is part of the Tech Ops Process & Strategy team. You will have the opportunity to analyze complex operational challenges, collaborate across multiple teams, and provide data-driven insights supporting initiatives tied to strategic objectives. This person will work with large datasets to identify trends, opportunities, and challenges, and develop actionable recommendations to address them.

What you'll do

•   Develops and facilitates cross functional teams in improvement activities that focus on front line leadership within the Tech Ops organization
•   Works collaboratively with operational leadership and represented work groups to develop and implement sustainable solutions
•   Manages multiple projects and provides regular updates on status and performance against plan
•   Analyze large datasets to identify trends, opportunities, and challenges, and develop actionable recommendations to address them
•   Provide insights supporting initiatives tied to strategic objectives
•   Perform ad-hoc analyses and deliver actionable, data-driven insights to inform business decisions, including designing and executing hands on data collection initiatives in the operation and/or through direct process observation
•   Conducts reliable analyses grounded in diverse data sources and using a strong understanding of Tech Ops business operations
•   Develop and maintain relationships with stakeholders to understand business needs and provide analytical support
•   Must be able to travel to other maintenance locations as required (up to 20% of time)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•   Willingness to work different shifts as required
•   Bachelor’s degree in a quantitative field (e.g. Engineering, mathematics, statistics, computer science, Information Systems, or equivalent work experience)
•   3 years of experience leading process improvement projects in maintenance/ production/ heavy industry setting
•   Experience working and communicating effectively with multiple levels of management and represented work groups

Preferred Qualifications- Education & Prior Job Experience

•   Six Sigma Green Belt Certification or equivalent experience
•   Demonstrated proficiency in Excel for data manipulation and visualization and SQL for querying and managing databases
•   Proficiency in Microsoft Office, particularly proven experience with data visualization tools (e.g. Tableau, Power BI, etc)
•   Previous Airline Technical Operations experience

Skills, Licenses & Certifications

•   Ability to manage multiple projects and meet delivery targets
•   Good leadership skills
•   Excellent communication and interpersonal skills
•   Strong attention to detail and ability to maintain accuracy and quality in work products

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Part-Time Loan Officer, AACU Branch Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This is a part-time position within the American Airlines Credit Union. The role is responsible for building member-relationships for the long term by matching member-needs to American Airlines Credit Union products, services and lending solutions.

The required schedule will be Tuesday, Wednesday and Thursday with a monthly Saturday rotation.

What you'll do

Process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs
Exercise lending authority to correctly handle all loan requests, including but not limited to consumer loans
Creates and promotes positive name recognition for the Credit Union
Support or speak publicly at special Credit Union events
Work with branch/department managers and staff to identify and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to ensure proper support and coverage is provided at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building
Handle responsibilities of a Member Services Representative as needed
Perform Notary Services as required
Provide coverage for management vacations
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent
Must be able to work in-person at assigned branch location
Must have strong working background in a financial institution and relevant consumer loan processing or underwriting experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in Business, Finance, related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Lending and sales-culture environment experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (i.e., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a sales-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Abiliyt to work varying schedules, including evenings and weekends
Ability to travel overnight
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Supply Chain Performance (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Supply Chain Team within the Technical Services Division.
Responsible for supporting the Planning organization with processes, metrics, and data

What you'll do

Provides analytical support through databases and visualization tools both on a regular reporting schedule as well as on an ad hoc basis
Represents the company and serves as the principal intermediary in business transactions with both internal and external organizations
Defines project scope and schedule while focusing on regular and timely delivery of value; organizes and leads project status and working meetings; prepares and distributes progress reports; manages risks and issues; corrects deviations from plans; and performs delivery planning for assigned projects
Successfully communicate relevant program information to multiple departments such as Engineering, Marketing, Production and Program Management on a regular basis
Coordinates all required strategic sourcing functions, from establishing internal stakeholder requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in related field or equivalent related experience/training

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of technical tools for analysis, databases and visualization : Oracle, SQL, Databricks, Tableau, etc.

Skills, Licenses & Certifications

Strong statistical analysis, data modelling, and presentation development and delivery skills
Strategic mindset with a demonstrated aptitude for understanding the business, working with data, and self-motivated in solving problems creatively
Ability to analyze complex problems and implement solutions and/or workarounds
Ability to thrive in an unstructured role while working through ambiguous problems
Proven ability to lead projects and ensure objectives, goals, and commitments are met
Excellent oral and written communications skills and experience interacting with both business and technical individuals at all levels including the executive level
Self-directed and resourceful with the ability to handle multiple, simultaneous tasks with exhibited follow through and initiative.
Advanced business understanding particularly in project management
Skilled in organizational and interpersonal dealings
High ethical standards
Ability and willingness to travel as needed

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Operations - Catering (Philadelphia, PA, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3+ years experience in airline/hotel food and beverage, restaurants, catering, purchasing, warehousing, or Inflight

Preferred Qualifications- Education & Prior Job Experience

2 years experience leading others
Experience in airline catering operations, aircraft galleys, or Inflight
Knowledge of company policies and procedures and functional automation applications
Experience working with union or frontline level employees
Prior experience in warehousing and/or logistics

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off
ServSafe and HAACP certification preferred
Ability to make independent judgements and decisions while taking ownership of job responsibilities
Highly developed interpersonal skills demonstrated through experience developing and growing internal, external and cross-functional relationships

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, International Operations - LAX (Los Angeles, CA, US)

Intro

Why you'll love this job

Responsible for leading the activities of the international hub operation.
Responsible for real-time operational planning and communicating operational direction to all functional groups and vendors within the hub.
Will interface daily with all hub departments, IOC and airport authorities to optimize station performance.
This job is a member of the Airports team within the Customer Experience group.
he pay range for this role is $121,000 to $161,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

Be responsible for leading the end-to-end activities of the assigned International Hub operation.
Serve as a liaison between American and the TSA, CBP, Airport and vendors to optimize International Hub operations and service delivery performance.
Create and maintain good rapport with Airport, TSA, CBP and vendors to ensure the efficient facilitation of operational processes, procedures, and service delivery.
Represent American by participating in airport-related committees and activities.
Lead efforts across departmental and functional lines to seamlessly deliver on the One Team principles.
Work closely and collaboratively with leadership of international stations and regions connected to assigned Hub to ensure a seamless customer experience and operational excellence
Develop and implement strategies to optimize the customer experience and flow within FIS.
Continuously review and collaboratively enhance/improve processes to optimize international customer and baggage connectivity.
Ensure that overall international operations at assigned location meet American’s standards, policies and procedures, satisfy safety and security standards and conform with regulatory requirements.
Be visible to ensure that team members and vendors consistently provide the highest level of service to both internal and external customers.
Ensure team members assigned to handle international operations are fully equipped with appropriate skills, knowledge and attributes to deliver service and operational excellence in a professional manner.
Lead and cultivate a work environment that promotes and celebrates diversity.
Foster excellent teamwork across department and sense of commitment to deliver on the highest standards of service and operational excellence.
Effectively manage vendors to ensure that they deliver services as stipulated in their contract and supporting service level agreement.
Seek opportunities to improve operations, business processes, information technology, resource management and administration.
Prepare reports on international operations performance, improvement initiatives and opportunities to key stakeholders.
Initiate or authorize employee hire, promotion, discharge, or transfer.
When applicable, may be required to work rotating shifts, nights and weekends.
Fulfill FAA criminal background checks to qualify for unescorted access privileges to airport
Must pass a background reference check and criminal fingerprint check.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's or Master's degree or equivalent experience/training
7+ years of relevant experience

Preferred Qualifications- Education & Prior Job Experience

Previous management experience and knowledge of AA policies and procedure desired.

Skills, Licenses & Certifications

Ability to inspire real team spirit and shared vision.
Ability to develop the skills and competencies of the team through coaching, training, and development activities; create a culture that encourages self-development, growth, and performance excellence.
Willingness and ability to be positive to bring in, accept, adapt and effectively lead the team to cope with changes.
Ability to effectively listen to understand customers and team members, articulate and express ideas both orally and in writing in such a way as to be clearly understood.
Ability to understand, role model and transpire the American Airlines Leadership Attributes and values. Demonstrate care, sensitivity and interest for others; provide a reliable and consistent service; understand and meet unstated needs.
Ability to establish appropriate action plans for self and others to accomplish goals; manage and use time effectively; set and meet deadlines and establish desired outcomes within the given time.
Readiness to make decisions, take action and commit oneself; is effective in seeking and evaluating pertinent information; recognize important information and identify a course of action; use an unbiased, rational approach to find root causes and generate solutions.
Ability to be creative to seek opportunities to improve the way that things are done, embrace and initiative change and positively challenge established work practices for the benefit of the organization and customers.
Ability to manage management, non-management, and contract labor work groups.
Ability to concurrently handle multiple responsibilities.
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Airport Customer Operations (New York City, NY, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.
The pay range for this role is $98,000 to $134,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

Develops employees
Implements methods of maximizing revenue and controlling expenses
Oversees day to day customer service operations
Solicits ideas and/or feedback from employees and accepts accountability for follow-through
Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
Monitors and measures on time performance
Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
Ensures all internal audit requirements are followed and accountable for compliance
Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
Conducts grievance hearings and servs as a grievance hearing officer as required
Interprets the company's policies in a professional and positive manner to all customers
Assists Directors with Customer Service Manager interviews and selections
Aids/guides the development of Customer Service Managers and supervisory staff
Shift work-including nights, weekends and holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Degree or GED equivalent
3 years' airline supervisory experience
3 years' airport operations experience

Preferred Qualifications- Education & Prior Job Experience

Proven experience in baggage handling, baggage systems, and MBR improvement
Experience working in/on or with airport ramps

Skills, Licenses & Certifications

Possess a valid US Driver's License
Must be self-motivated and detail oriented, team player
Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Representative, Reservations Sales - Monterrey MTY (Monterrey, MX)

Intro

Why you'll love this job

The Reservations Representative is a member of the Mexico Reservations team within the MTY Reservations division. The role is responsible for assisting customers with airline reservations by providing booking support, travel information, and special services. Other tasks will include ensuring compliance with regulations, using internal systems effectively, and delivering high-quality service in coordination with internal teams.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Assist customers with booking, modifying, refunding, and upgrading airline reservations using American Airlines systems
• Provide accurate travel information including flight details, fare options, AAdvantage account support, and travel requirements
• Respond promptly and professionally to customer inquiries across various channels
• Handle special service requests such as disability assistance, service animals, and wheelchair accommodations
• Promote and process ancillary services including rental cars, hotel bookings, and co-branded credit card offers
• Collaborate with internal departments and transfer customers to appropriate resources as needed
• Adhere to all company policies, procedures, government regulations, and complete required training
• Report to assigned shifts and locations on time including during weekends, holidays, and mandatory overtime while managing time effectively

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Completion of secondary school or equivalent education level
• 1 year experience in customer service, call center operations, or related field

Preferred Qualifications – Education & Prior Job Experience
• Bachelor’s degree in business administration, travel, hospitality, or a related field
• 2+ years of experience in airline reservations or travel and tourism industry

Skills, Licenses, and Certifications
• Demonstrates strong customer service orientation
• Communicates effectively through verbal and written channels
• Solves problems and applies critical thinking under pressure
• Maintains high attention to detail and accuracy
• Collaborates efficiently in fast-paces, team-oriented environments

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

1. Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
2. Health Benefits: You’ll have access to your health, dental, prescription and vision benefits to help you stay well.
3. Additional Benefits: Other great benefits include our Pension Program, Employee Assistance Program, and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Customer Assistance Representative Full Time (St. Louis, MO, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner: Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Mortgage Underwriter, AACU Mortgages (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for working with the real estate lending team supporting first and second mortgage originations for properties nationwide.

What you'll do

Apply all internal underwriting guidelines, secondary market requirements, and federal regulations to the decision process to ensure loan quality
Analyze and verifies employment profile, credit strength, property characteristics, and all other information pertinent to the credit decision process
Review and approve property valuations
Review and approve title and survey documents
Analyze individual, joint, and business tax returns
Communicate required conditions/stipulations and provide assistance to expedite the final approval
Interact with other individuals involved in the process to obtain information or seeks clarification about documents
Adhere to turn time objectives
Provide strong/clear communication to all parties involved in the loan process regarding requirements
Review and ensure data integrity to confirm the accuracy of the AUS findings
Complete concise and accurate conditioning of loan files
Compile HMDA data aggregation and report compilation
Assist with quality control findings/reviews
Maintain a current knowledge of changing legislation and regulatory climates
Keep lending team up to date on secondary market lending guidelines and DU enhancements
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business or related area of study
3 to 5 years relevant experience in a financial/banking institution with strong knowledge of real estate lending products, processes, policies and services
Experience in conventional underwriting and appraisal review
Experience and knowledge of federal/state laws pertaining to real estate lending and understanding of recent FNMA guidelines and QM/ATR regulations
Experience with Fannie Mae Desktop Underwriter

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
Knowledge of loan origination/processing systems, Mortgage Cadence (formerly Prime Alliance), Episys, and Meridian Link
Ability to work independently with minimal supervision and handle multiple tasks simultaneously
Ability to manage projects in accordance with short and long range objectives
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to adjust work schedule and work additional hours as needed to support business needs
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Airport Customer Care - Miami MIA (Miami, FL, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.

What you'll do

Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilities
Ensures efficient use of resources to achieve operational performance targets
Enforces all company and departmental procedures including safety and security
Reviews staffing requirements and bid schedules for all employees
Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
Monitors and analyzes trends to achieve on time performance
Mentors and develops employees
Identifies areas which require improvement
Develops and implements processes to achieve improved efficiency and productivity
Enhances vendor relations and ensures contractual obligations are performed
Ensures all internal audit requirements are in compliance
Develops an annual expense plan and monitors the budget
Assists with interviews and selection of CSMs/Customer Service Supervisors
Ability to work rotating shifts including nights, weekends and holidays
Complete other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
3 years’ work experience in Airline Customer Service supervisory

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Excellent analytical skills and proficient use of PC related software
Strong leadership and organizational skills
Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment and can tolerate high stress situations
Ability to effectively delegate work assignments and manage large groups of employees
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Airport Operations Support and Customer Recovery (Phoenix, AZ, US)

Intro

Why you'll love this job

The Sr Manager, Airport Operations Support & Customer Recovery leads the Day of Departure (DOD) and System Support Center (SSC) teams within Global Service Recovery, providing 24/7 operational and customer recovery support across the network. This role unifies customer recovery, airport support, and technical expertise, while driving operational performance, developing leaders, and advancing process and technology improvements that enhance the customer and team member experience.

What you'll do

• Lead the Day of Departure (DOD) and System Support Center (SSC) teams, delivering 24/7 operational support and customer recovery solutions across the network.
• Execute an integrated operating strategy that aligns customer recovery, airport support, and enterprise operational objectives.
• Direct real-time recovery and mitigation efforts during disruptions, ensuring timely and effective resolution of complex operational challenges.
• Provide expert support for specialized transactions, documentation issues, systems disruptions, airport outages, and other critical operational events.
• Partner with Airport Operations, the Integrated Operations Center (IOC), Reservations, Revenue Management, Customer Care, Technology, and other stakeholders to enhance service recovery outcomes.
• Establish service standards, escalation protocols, and operating procedures that create a seamless and consistent support experience.
• Analyze operational performance and customer recovery metrics to drive improvements in efficiency, service delivery, and customer satisfaction.
• Develop and lead a high-performing team through coaching, talent development, succession planning, and performance management.
• Make strategic decisions that balance customer experience, operational performance, regulatory compliance, and revenue protection.
• Drive continuous improvement initiatives by optimizing processes, reducing manual intervention, and advancing technology-enabled solutions.
• Lead operational readiness, business continuity, and contingency planning activities to support network resilience.
• Serve as the senior escalation point during significant operational events, providing leadership, direction, and decision-making support.
• Communicate performance results, operational risks, and strategic recommendations to senior leadership.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Business, Aviation Management, Operations Management, Hospitality, or a related field, or equivalent experience/training.
• 7 years of operational leadership, customer service, airline operations, airport operations, contact center operations, or related experience.
• 3 years of people leadership experience managing leaders and/or frontline teams.

Preferred Qualifications- Education & Prior Job Experience

• Master's degree in Business Administration, Aviation Management, or a related discipline.
• Experience leading customer recovery, irregular operations, airport support, service center, or operational control functions within the airline industry.
• Experience implementing process automation, workflow optimization, or technology-enabled operational improvements.
• Knowledge of revenue protection, customer compensation programs, and regulatory requirements impacting airline operations.
• Experience leading geographically dispersed or large-scale operational teams.
• Demonstrated success managing complex operational events and enterprise-wide service recovery initiatives.

Skills, Licenses & Certifications

• Demonstrated ability to lead large, customer-focused operational teams in a 24/7 environment.
• Strong knowledge of airline operations, airport support functions, and customer recovery processes.
• Ability to make effective decisions during disruptions and time-sensitive operational events.
• Skilled in developing high-performing teams through coaching, mentoring, and performance management.
• Proven ability to drive process improvements and implement technology-enabled solutions.
• Strong analytical skills with the ability to leverage data and performance metrics to improve outcomes.
• Demonstrated success building partnerships and influencing cross-functional stakeholders.
• Excellent communication and presentation skills with the ability to engage all levels of the organization.
• Experience leading change and driving operational transformation initiatives.
• Ability to balance customer experience, operational performance, and revenue considerations in decision-making.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Financial Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Financial Planning & Analysis team within the Finance Division
Responsible for driving financial analysis of strategic projects along with evaluating industry trends and competitive results

What you'll do

Identifies opportunities for financial and operational improvement and leads cross-departmental teams to initiate change
Provides industry benchmarking reporting and analysis
Provides ad hoc support to various Commercial and Finance groups, often working as an internal consultant
Maintains a comprehensive database of industry financial results, and deliver competitive insights that assist management in developing or altering strategic and financial objective
Assists in development of executive and Board level presentation materials
Maintains a positive relationship with internal finance, commercial, and operational groups to provide analytical insights and support strategic decisions across business units

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
Previous strategic financial analysis experience creating or working on complex models

Preferred Qualifications- Education & Prior Job Experience

Master of Business Administration
Prior experience within airline industry with experience in Commercial, Operations, and/or Finance

Skills, Licenses & Certifications

Ability to work in a team and demonstrate leadership skills
Ability to take initiative and work effectively in a variety of demanding situations
Ability to logically structure analysis of complex issues using an analytical framework, and develop creative solutions to business challenges
Ability to demonstrate analytical skills, with financial modeling and analysis experience
Knowledge of Microsoft Excel and PowerPoint
Knowledge of SQL and Access skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Analyst, Training (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for designing, developing, editing, and facilitating a variety of Safety training products for all work groups
This job is a member of the Learning and Development team under Safety Systems Engineering

What you'll do

Create effective and engaging instructional curriculum specifically crafted to produce desired learning outcomes and support the goals of the business
Employ a variety of teaching strategies conducive to motivating learning, including examples, practice, and interactivity
Conduct needs assessments to analyze learner background and instructional needs
Consult with internal customers regarding design, development and revision of their training products
Determine course objectives and the appropriate sequence in which to address them, and develop assessment items that accurately measure learning outcomes
Maintain open communication with stakeholders to ensure projects proceed in a timely manner and deadlines are met
Use technology and multimedia appropriately to enhance training
Identify additional training needs by uncovering areas of opportunity using available data resources
Maintain currency with instructional design / facilitation skills, industry trends and research
Mentor other instructional designers / facilitators throughout the training development process
Complete other tasks as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in relevant field or equivalent experience/training
At least 2 years of experience applying instructional design to performance-based training 
At least 2 years of technical writing experience applying training methodologies
Experience working with rapid content development tool(s)
Experience facilitating regulatory training programs

Preferred Qualifications- Education & Prior Job Experience

Experience with learning management systems and knowledge of Articulate 360

Skills, Licenses & Certifications

Knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook, etc.  
Knowledge of instructional design and adult learning methodologies
Acute attention to detail
Exceptional organizational skills and proven ability to efficiently manage multiple projects in a fast paced, dynamic work environment
Strong interpersonal skills
Highly approachable and professional at all times
Ability to assess training needs, consult with internal customers, and develop appropriate instructional curriculum that produces desired learning outcomes
Ability to work independently as well as part of a team
Ability to effectively communicate with all levels of the organization both verbally and written

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Digital Selling & Servicing (Fort Worth, TX, US)

Intro

Why you'll love this job

The job is part of the Digital Servicing Team within the Customer Experience Digital Transformation Organization, part of the Commercial Division.

Responsible to lead initiatives and products to continuously innovate and improve the digital servicing experience of our customers, listen to what customers need to pivot quickly and deliver value, drive data driven decisions across the organization and work closely with IT colleagues on American’s delivery transformation efforts. Plays a critical role in collaborating with key stakeholders across Digital as well as partnering with Customer Experience, Finance Res, Airports, and Technology teams to lead the transformation of the American Airlines Digital platform, support our technology strategy, and ensure we work together to achieve the product key initiatives and goals.

What you'll do

Helps to set the vision and builds the strategy for the Digital Servicing Team
Creates digital assets that are technology forward, nimble and allow for driving innovation with quicker delivery times
Defines the product objectives and key results (OKRs) and supports the team in making data driven decisions towards meeting the OKRs
Partners with RM, operational, commercial, and technology groups to innovate and transform the digital customer experience
Leads large, complex initiatives for Digital and Customer Experience, develops product capabilities through coaching, empowering, and providing growth opportunities for Product Owners
Drives greater self-service via digital assets to provide an improved customer experience and reduce servicing pressure on call centers and airports
Creates a culture which fosters collaboration and continuous improvement through incorporating the delivery transformation principles
Engages the team to constantly prioritize the backlog of opportunities, and to ideate and deliver on the business outcomes, champions delivery transformation process to continuously improve product quality, time to market, and team member satisfaction
Engages the customer, team and the wider organization to show ongoing product value and success, and incorporates voice of the customer to improve the experience for our customers and improve LTR

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's degree or equivalent experience/training
7+ years of relevant work experience
2+ years of experience in a product and/or technology leadership role
Experience managing large technology transformation efforts to drive business outcomes

Preferred Qualifications – Education & Prior Job Experience

Experience with digital technology
Experience with airline technology
Experience with product strategy and development
Prior experience as Product Owner and/or Product Manager desired

Skills, Licenses, and Certifications

Strong problem solving, negotiation, and critical thinking ability
Demonstrated ability to perform both independently and as a leader, handle multiple assignments, and respond to changing priorities
Excellent verbal and written communication skills
Believes in and promotes the American Airlines five leadership attributes: caring, collaboration, development, results, future

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Operations - Phoenix PHX (Phoenix, AZ, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:
- Programming Languages: Java, Python, C#, Javascript/Typescript
- Frameworks: Spring/SpringBoot, FastAPI
- Front End Technologies: Angular/React
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- CICD: GitHub Actions, Azure DevOps
- Data management: PostgreSQL, MongoDB, Redis
- Integration/APIs Technologies: Kafka, REST, GraphQL
- Cloud Providers: Azure and AWS
- Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Part Time (Baltimore, MD, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner: Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience - SNA (Santa Ana, CA, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Aircraft Line Maintenance Hub (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for providing all necessary resources to ensure an efficient operation during shift.
Oversees and enforces Company, local, state and Federal safety and regulatory compliance requirements while establishing a working environment that is safe and professional on a day-by-day basis.
Salary range: $118K to $154K annual salary

What you'll do

Oversees the admlinistration and interpretation of the collective bargaining agreement for represented employees and all company policies for both represented and non- represented employees, providing coaching and counseling as appropriate
Promotes mutual trust, by communicating relevant station matters to frontline employees, holding monthly Floor Leadership Team meetings, supports employee engagement through the Joint Leadership Team/Area Leadership Team (JLT/ALT) and supports the Continuous Improvement (CI) process
Engages in the “Working together” concept to partner with the union leadership
Uses on-the-job training to assess and develop Crew Chiefs and Aircraft Maintenance Technicians (AMTs), ensuring compliance with training and qualifications
Interfaces with all Managers, Crew Chiefs, local union leadership, contractors, and local authorities
Assigns workload assignments to Crew Chiefs and updates Maintenance Operations Center (MOC) on workload progress including out-of-service aircraft
Adheres to applicable safety obligations as set forth in the American Airlines Commitment to Safety statement contained in the Safety, Security & Environmental Policies and Procedures Manual
Works rotating shifts including weekends, holidays, days off and overtime as necessary

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
5 years Aircraft Maintenance Operations experience
Familarity with numerous functional areas

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3 years leadership experience
Previous experience with and knowledge of AA budgeting, policies and procedures

Skills, Licenses & Certifications

Airframe & Power Plant (A&P) license
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility
Excellent analytical, organization, and planning skills
Ability to adhere to applicable safety obligations as set forth in the AA Commitment to Safety statement contained in the Safety, Security & Environment Policies and Procedures Manual
Ability to pass a background reference check and criminal fingerprint check
Understanding of other areas within Line Maintenance
Ability to concurrently manage multiple areas of responsibility
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Ability to pass U.S. Department of Transportation (DOT) mandated drug testing requirements
Ability to complete a DOT Testing Inquiry Form, which provides authorization for release of records from previous employer
Must be able to work nights, weekends, and holidays

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience (West Palm Beach, FL, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:

Dynamics 365 Sales & Service – Deep understanding of core entities, customizations, JavaScript, Business Rules, Plugins and workflow
Power Platform – Hands-on experience with Power Automate (flows), Power Apps (Model-Driven & Canvas), Power Pages.
JavaScript & C# Development – Strong experience in client-side scripting, plugins, and custom business logic.
Azure Services – Proficiency in Azure Function Apps, Azure SQL Database, App Services, Azure Storage, Logic Apps and Service Bus for integrations.
Dataverse (Common Data Service) – Experience in customizing and working with Dataverse.
API & Integration Knowledge – Familiarity with Dataverse Web API, REST, OData, Power Automate Connectors and SOAP services.
Security & Authentication – Dynamics 365 Security Roles, Web Roles, Business Unit, Teams & Hierarchy Based Security, Understanding of OAuth, Azure AD, and role-based security models.
Performance Optimization – Experience in troubleshooting, debugging, and optimizing Dynamics 365 applications.
Power BI - Experience in integrating Power BI with Dynamics and create reports and visuals
Front End Technologies: Angular/React
Deployment Technologies: Kubernetes, Docker
Source Control: GitHub, Azure DevOps
CICD: GitHub Actions, Azure DevOps
Data management: PostgreSQL, MongoDB, Redis
Integration/APIs Technologies: Kafka, REST, GraphQL
Cloud Providers such as Azure and AWS
Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq

Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and
Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Flight Planning Support - Operations Specialist (Fort Worth, TX, US)

Intro

Why you'll love this job

The role is a part of the Flight Planning Support (FPS) team within the Flight Dispatch Technical group located at the Integrated Operations Center (IOC) located close to the DFW airport.
The Specialist – Flight Planning Support (FPS) provides 24-hour flight planning, NOTAM and navigation database support services for American and Envoy Airlines. This role is a member of a team of PAFCA represented operations specialists.
FPS is currently transitioning from the legacy FOS flight planning to a new state of the art system. We need people who embrace change and love to be challenged.

What you'll do

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.
Provide 24-hour flight planning support to flight dispatchers
Create daily optimized routes by using route planning technology
Create and maintain company database routes as procedures change
Create on-request routes to avoid enroute hazards
Develop routes for nonstandard operations including emergency diversions, maintenance, and ferry and charter flights
Review and edit Notice to Airmen (NOTAMs) and adjust the company database to reflect those NOTAMs
Troubleshoot issues related to route planning and flight plan filing
Communicate with various domestic and international ATC agencies with regards to flight plan rejections or route compatibility issues
Maintain company database records related to flight planning including routes, airways, Standard Instrument Departure (SID), Standard Terminal Arrival Procedure (STAR), Air Traffic Control (ATC) filing addresses, airports, and blocking data
Build records for any new cities or markets into which the company expands
Monitor for special use airspace (SUA) activity via appropriate automation application
Secure and maintain overflight permits for scheduled and non-scheduled flights
Maintain the database for daily departure fix balancing
Test and evaluate new flight planning systems and other software
Update navigational databases for each Aeronautical Information Regulation and Control (AIRAC) cycle
General Functions
- Report to position on time, as scheduled, and at assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
- Adhere to company scheduling policies (e.g., maximum hours one can work)
- Adhere to government regulations (e.g., DOT, FAA, TSA) including FAA Operations Specifications
- Adhere to company policies, procedures, and performance standards
- Perform all functions in accordance with safety procedures and policies
- Fulfill all training requirements

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

3 years of recent experience working in a flight operations environment for an air carrier, large corporate or military entity or directly supporting an operational database

Preferred Qualifications - Education & Prior Job Experience

Associate's degree or higher in Science, Aviation or Computer Science or equivalent experience
Experience with database technologies
Knowledge of flight planning or advanced navigation techniques
Familiarity with EUROCONTROL IFPS, CFMU, and RAD
Experience with ICAO NOTAM and government aeronautical publications
A second language

Skills, Licenses & Certifications

Current licensed airman with FAA Flight Dispatcher, Pilot, Navigator or Air Traffic Control license or military equivalent
FPS is looking for self-motivated individuals with strong analytical skills and attention to detail

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Analyst/Sr Analyst, Benefits Performance and Reporting (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Benefits Strategy and Planning Team within the People/HR Division
Responsible for analyzing, developing, recommending, and implementing health and well-being strategies to ensure market competitiveness and alignment with company goals
Additionally, the position is responsible for the strategic, financial and contractual management of health and well-being vendors plans and programs

What you'll do

Supports the development and execution of benefits strategy, with a primary focus on plan design analysis and implementation across pharmacy, disability, income protection, and dental, quantifying the cost and experience impacts
Supports actuarial valuations by leading valuation data readiness and compliance activities by collecting, validating, and reconciling census data for AA medical active and retiree plans. Required data checks and status reconciliation to ensure accuracy
Prepares and supports Form 5500, recognizing Form 5500 as a DOL compliance filing where late or inaccurate submissions can result in fines and noncompliance
Develops and owns monthly, quarterly, and ad-hoc reporting to create clear insights which can inform decisions by business leaders
Evaluates competitive strategies and industry trends to determine impact on current or contemplated action plans
Works cross-collaboratively with internal/external parties to synthesize large sets of data to initiate change and identify opportunities for improvement
Interprets contracts, and works collaboratively to ensure plan provisions and contractual requirements are implemented, interpreted, and administered correctly
Oversees vendor compliance and ensures all government regulatory requirements are managed within the plan policies and procedures

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3 years of prior experience
Proven experience in using data to analyze trends and budgeting

Preferred Qualifications – Education & Prior Job Experience

Experience in health and well-being plans and program management
Knowledge of health and well-being industry trends, regulations, and best practices
Experience developing health and well-being program recommendations
Prior budget, forecasting and financial reconciliation experience
Experience with Form 5500 preparation and filing requirements

Skills, Licenses, and Certifications

Advanced knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Demonstrated analytical skills to run, analyze, manipulate, and maintain large data sets efficiently
Must be able to work independently and with limited direction to prioritize tasks under narrow time limitations, and appropriately communicate changes and progress
Project management capabilities, including managing multiple priorities, timelines, and stakeholder initiatives; maintaining action logs and producing clear status updates
Strong communication skills, with the ability to present findings to both technical and non-technical stakeholders.
Ability to influence all levels of management and vendors
Ability to achieve excellence: hold high standard of quality for self and others
SPHR, PHR and/or CEBS certification

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Accountant, Corporate Accounting (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Accounting Team within the Finance Division.
Overview of accounting functions: Fixed Assets, Aircraft, Inventory, Fuel, Debt, Frequent Flyer Accounting, Stock Compensation and Administration, Investments and Cash, Benefits, Intangible Assets, Hyperion Administration, Foreign Exchange, Intercompany, G/L maintenance, Financial Statement Consolidation, SEC and other external reporting.
Responsible for performing the day-to-day functions for the corporate accounting and/or financial reporting processes of the Company. Additionally, this role is responsible for preparing and analyzing certain account reconciliations in connection with the Company's monthly close process and completing other various projects as determined on an ad hoc basis. This position works closely with the corporate divisions to ensure accounting issues are appropriately identified, analyzed, documented in technical position memos and reported in external reports and internal presentations.

What you'll do

Through research and follow up, ensures that reconciling items and discrepancies in accounting data are resolved in a timely manner
Prepares, peer-review, and provides documents (e.g. reconciliations, supporting schedules, and process maps) by requested deadlines to the Company's external auditors and the SOX group to ensure timely completion of quarterly reviews, the annual financial statement audit and SOX compliance test work
Reviews process maps and performs internal controls to ensure SOX compliance
Participates in the design, development, testing, implementation and documentation of accounting systems and related interfaces. Recommends and implements system modifications to improve internal control, increase efficiency or reduce costs. Identifies, documents, and escalates system issues to the IT department
Assists with researching, documenting and implementing conclusions regarding technical accounting treatment for non-routine transactions and new accounting pronouncements for areas of responsibility
Assists in providing guidance on accounting issues to business groups of the Company
Assists in providing new team members with appropriate training on business processes and system applications for assigned areas of responsibility
Evaluates the effectiveness and efficiency of business processes, procedures and accounting assumptions on an ongoing basis. Recommends and assists in process improvements to improve the control environment and increase the utilization of resources (people, technology, funds)
Develops and maintains documentation for business and system processes for assigned responsibilities
Represents the department in meetings and through written and verbal communication with internal and external customers
Performs a variety of other functions/ad-hoc projects as assigned to aid in the department's/company's achievement of goals and business objectives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in Accounting or equivalent education/experience
1-2 years of combined public accounting experience or experience in large public company corporate accounting department

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Accounting or Finance, MBA, or related disciplines or equivalent experience
Certified Public Accountant
Knowledge of SAP general ledger and Hyperion Financial Management reporting tool

Skills, Licenses & Certifications

Demonstrates excellent verbal and written communication skills Proficient with Microsoft Office software including Outlook, Word and Excel
Excellent knowledge of technical accounting matters, US GAAP, SEC regulations
Possess fundamental accounting, internal controls and SOX knowledge required
Self-motivated, detail-oriented with strong organizational and time management skills
Flexible/adaptable to constant change and scheduling needs to meet deadlines
Demonstrated ability to work in a team environment
Demonstrated ability to work on projects and prioritize and execute concurrent assignments
Ability to meet deadlines without supervision

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management (Chicago, IL, US)

Intro

The pay range for this role is $51,000- to $86,500, taking into account the qualifications and experience of the selected candidate.

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Team Lead, AAdvantage Program Strategy (Fort Worth, TX, US)

Intro

Why you'll love this job

Take a leadership role in shaping one of the travel industry's premier loyalty programs by driving strategic decisions that elevate the customer experience and fuel business growth. Lead high-impact, cross-functional initiatives in partnership with Marketing, Revenue Management, and other teams—leveraging data-driven insights, innovative thinking, and a customer-first mindset to deliver transformative results.

This role is a part of the AAdvantage Program Strategy team within the AAdvantage group.

What you'll do

Drive the evolution of AAdvantage program strategies by crafting data-backed business cases and identifying opportunities to enhance revenue, member engagement, and program value.
Guide the application of financial modeling and customer analytics to inform strategic decisions, forecast performance, and support budgeting efforts.
Lead alignment across internal teams and global partners, ensuring seamless execution of initiatives and integration of new capabilities.
Strategize and oversee promotional campaigns that elevate member engagement, leveraging customer insights to refine offers and improve satisfaction.
Spearhead launch planning and execution for new products and features, coordinating with Marketing, Sales, and Operations to ensure successful adoption and performance tracking.
Cultivate a test-and-learn culture, staying ahead of industry trends and driving enhancements that maintain the AAdvantage program’s competitive edge.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or equivalent training/experience
4+ years related work experience
Knowledge of AAdvantage loyalty products and propositions as well as consumer behavior

Preferred Qualifications- Education & Prior Job Experience

Master of Business Administration
Previous loyalty marketing, CRM, insights, customer behavioral sciences experience
Strategy experience in customer focused companies/industries

Skills, Licenses & Certifications

Proficiency in analyzing complex datasets, forecasting revenue, and applying financial models to support strategic decisions and performance optimization.
Skilled in leading and influencing diverse teams across departments and international partners to drive alignment and successful execution of initiatives.
Expertise in designing and evaluating promotional campaigns that enhance member engagement, incorporating customer feedback and data to refine strategies and improve satisfaction.
Experience in launching new products and features, coordinating with key stakeholders to ensure seamless delivery, adoption, and post-launch performance tracking.
Strong orientation toward experimentation and learning, with the ability to identify emerging trends, test new ideas, and implement improvements that keep the loyalty program competitive and relevant.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Crew Manager, Inflight Attendance (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for supervising, directing and coordinating attendance activities of Flight Attendants
The role is a part of the Flight Service team within our Customer Experience group.

What you'll do

Work On & Off Par reporting for assigned groups and transitions Flight Attendants to Level 2+ when warranted
Leads all attendance conversation in base & updates APS regularly with documentation
Processes mitigation in line with contractual & company policy in collaboration with FSM and local base management
Local contact for reinstatement, leave policy questions including FMLA & Medical leaves
Support local base operations and local APFA
Coaches and counsels’ FAs to ensure understanding and compliance of all Company and departmental policies, procedures and regulations
Initiates appropriate corrective action, up to and including dismissal
Participates in task forces and planning activities to problem solve and plan the future direction of the department
Supports various initiatives set by Flight Service
Ability to work shift work, including weekends and holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalent

Preferred Qualifications- Education & Prior Job Experience

Current Flight Service, Passenger Service or Passenger Sales experience
Flight Attendant experience
Knowledge and experience in American specific systems including SABRE, NAVIA, Case Manager, Attendance & Performance System/FlightCAPs.

Skills, Licenses, and Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint and Outlook
Excellent interpersonal, planning and organizational skill
Knowledge of working with a contract labor group
Ability to effectively coordinate multiple projects at the same time
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to secure appropriate airport authority and/or US Customs security badges

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Base Maintenance (DFW Airport, TX, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for supervising a team of Crew Chiefs and mechanics as a key member of the dynamic and fast-paced American Airlines Maintenance organization.

What you'll do

Leads by example, coaches our team members to success and builds trustworthy relationships
Manages the daily Production requirements through subordinates
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team member's skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Experience supervising and/or leading workgroups

Skills, Licenses & Certifications

A&P License
Strong working knowledge of the GPM and SPPM
Understanding of Airline/Technical operations
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Area Security Manager - France CDG (Paris, FR)

Intro

Why you'll love this job

The Area Manager, Security (AMS) France & Western is part of the Global Security Operations & Risk team within Corporate Security and reports directly to the Regional Manager, Europe and India. The role is responsible for ensuring effective station-level security operational coverage and support, and for the implementation and oversight of security programmes and business partner contracts, in compliance with AA requirements and all applicable local government regulatory obligations.

What you'll do

Establish and maintain strong, collaborative relationships with station operational leaders, local teams, and security business partners
Provide day-to-day operational security support and guidance to station leadership and third-party security business partners
Serve as the first point of contact for operational security incidents, providing oversight, coordination, and escalation as required
Act as the primary operational and tactical representative of American Airlines’ security interests in France and Western Europe, maintaining effective relationships host state regulators and U.S. government entities (TSA, CBP, U.S. Embassy)
Establish and maintain working relationships with airport authorities and local aviation and airport law enforcement agencies
Ensure day-to-day compliance with the Aircraft Operator Security Programme (AOSP), maintaining accurate documentation aligned with TSA and host-state regulatory requirements
Lead Corporate Security’s response to security events, coordinating with station leadership to manage resolution, reporting, and post-incident actions
Conduct internal investigations relating to customer misconduct, compliance issues, and team member conduct
Perform security risk assessments and audits, including crew hotel and transportation providers, airport security programmes, and station operations
Develop, implement, and continuously monitor security mitigation plans to address identified risks and vulnerabilities
Support regional leadership with financial planning, customer experience initiatives, and the implementation of enhanced security measures during critical or irregular operations
Provide regional support and escalation assistance to Area, Regional, and Global Security Managers, as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Sound knowledge of aviation security concepts from an airline, airport, regulatory, and/or law enforcement perspective
Minimum of 3+ years’ experience in aviation security, airline operations, or airport operations
Proven organisational and project management skills
Strong written and verbal communication skills
Demonstrated leadership capability, including prior experience managing teams
Ability to prioritise responsibilities and manage competing demands effectively
Ability to work under pressure with minimal supervision
Ability to build and maintain effective professional working relationships, both internally and externally
Prior experience working with or within aviation security regulatory bodies preferred
Fluency in both French and English (written and spoken) required
Must meet host country government criminal and security background check requirements to qualify for airport security passes
Ability and willingness to undertake both short and long-haul travel (up to 40-50%) including some weekends and holidays, as required

Preferred Qualifications- Education & Prior Job Experience

Experience in aviation security, law enforcement, or a related field
Background in crisis management, incident response, or emergency operations

Skills, Licenses & Certifications

Strong knowledge of aviation security principles, protocols, and risk management practices
Working understanding of aviation security compliance requirements, including TSA and EU standards
Ability to lead security investigations and implement effective corrective and preventive actions
Proficiency in security compliance documentation, reporting, and audit processes
Previous experience using airline operational systems such as Sabre and/or Qik

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Analyst, Aviation Safety Action Program (ASAP) (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for performing analysis of ASAP and other relevant data to identify risk to drive actions to enhance our safety culture. This includes supporting risk and root cause analysis, interface with subject matter experts (SME) and the evaluation of current processes and procedures for effectiveness.
Prepare reports/presentations and actively participate in AA’s Safety Management System (SMS), which involves all levels of leadership.
Collaborate with operational leaders, operational team members, union representatives, supporting departments (e.g. Training, Policies & Procedures), other ASAPs (e.g. Flight, Flight Service, TechOps, Ground/Ramp, Dispatch, CLP, etc.) and other operating departments.
The role is a part of the Aviation Safety Action Program (ASAP) team within our Safety group.

What you'll do

Support flight SMS by continually evaluating data to identify trends and changes in operational risk based on information captured in ASAP.
Develop data visualizations as necessary
Assist with projects for the ASAP to promote Safety in managing operational risk and enhancing compliance.
Collaborate with departments, FAA and labor union members of the ERC for information sharing and corrective actions.
Processing reports to ensure the confidentiality of the ASAP and accurate data input.
Support the ASAP Manager in preparing the ASAP Event Review Committee (ERC) agenda and efficiency of the ERC meeting.
Ensure ERC meeting minutes, attendance and action items are accurately documented.
Interface with other ASAP teams to ensure program alignment
Develop safety & compliance materials including posters and PowerPoint presentations to represent the department in meetings
Any other relevant duties to support ASAP assigned by the ASAP Manager
Periodic after hours and weekend support may be required
Ability to travel (10%)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree or equivalent operational experience
3+ years’ experience in the airline operations
Ability to generate effective data analysis
Must be able to perform his/her duties under strict confidentiality guidelines.

Preferred Qualifications- Education & Prior Job Experience

Skilled in the use ProSafe T, TABLEAU, CoPilot, SHAREPOINT, and WBAT or similar complex database system
Versed in the Code of Federal Regulations
Knowledgeable of company/operational policies and procedures
Experience in Safety Management Systems (SMS) principals
Data analysis experience
FAA Private Pilot License

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include advanced skills in Excel and PowerPoint
Ability to establish and handle multiple priorities
Organized and ability to operate in a fast paced environment
Ability to self-manage time schedule

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Compensation (Fort Worth, TX, US)

Intro

Why you'll love this job

The Manager, Compensation is part of the Global Compensation, Mobility, and People Support team within the People Division. This people leader reports to the Director, Compensation and is responsible for leading and developing a team while overseeing compensation programs and initiatives. The role partners closely with HR and business leaders to support compensation decisions and ensure alignment with pay philosophy, governance, and market competitiveness.

What you'll do

Manage daily operations of broad‑based compensation programs, including job leveling, salary structures, annual merit processes, compensation policies, budgeting inputs, salary survey participation, and market research
Build collaborative, consultative relationships with business leaders and HR partners to support business needs while ensuring equitable, consistent, and competitive compensation practices
Partner closely with the broader People organization—including Talent Acquisition, People Business Partners, Compliance, and HRIS—to support compensation decisions, resolve issues, and maintain alignment with policies and governance
Conduct and review comprehensive compensation analyses to evaluate pay issues, recommend solutions, and ensure market competitiveness using internal and external benchmarking data
Provide guidance and recommendations on offers, promotions, job leveling, pay grade assignments, range placements, and retention actions while ensuring decisions align with compensation philosophy and governance
Support the development, administration, and communication of compensation programs, policies, and job architecture updates in partnership with cross‑functional Compensation teams
Represent the Compensation team in cross‑functional discussions; provide backup coverage for peers as needed and escalate complex items to the Director when appropriate
Collaborate closely with other Compensation team members to share insights, ensure consistency in recommendations, and drive continuous improvement in compensation processes and tools
Additional responsibilities as assigned

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in Business Administration, Human Resources or other related field or equivalent related experience
5 years work experience in a compensation/analytical role
3 years experience with complex project management

Preferred Qualifications – Education & Prior Job Experience

5+ years of progressive compensation experience
Experience supporting large, complex, or multi‑functional business groups
Experience designing and administering incentive plans
Experience working in aviation, transportation, or similarly large operational environments

Skills, Licenses, and Certifications

Ability to manage competing projects and priorities and identifying ways to efficiently complete projects and analyses accurately and on-time
Ability to build relationships and provide advice/internal consultation to corporate leaders and team members
Experience managing or leading others (directly or indirectly)
Strong analytical skills with proficiency in Excel and compensation tools
Experience conducting market pricing and managing annual compensation processes
Ability to communicate highly sensitive information effectively to employees and management at all levels of the company
Expert knowledge in compensation structures, job grading, job slotting, HR policy and reporting requirements
Attention to detail and strong analytical skills
CCP (Certified Compensation Professional) or progress toward certification

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Analyst/Sr Analyst, Sales AI & Innovation (Fort Worth, TX, US)

Intro

Why you'll love this job

As a member of the Global Sales AI & Innovation team, you’ll be at the forefront of transforming how American Airlines drives revenue through artificial intelligence and advanced data technologies. Embedded within Sales Operations, this role focuses on building both the foundation and the solutions—designing and developing AI-powered agents, establishing the business context and governance that enable them, and delivering intelligent analytics that directly enhance the performance of American’s corporate and agency sales programs. You’ll have the opportunity to innovate, experiment with emerging platforms, and help shape the future of sales intelligence at the world’s largest airline.

What you'll do

Responsibilities include the following:

Design, build, and deploy AI agents and models on Databricks and Microsoft Copilot/Fabric, leveraging tools such as Genie Spaces, Agent Bricks, and LLM-based workflows to automate and enhance intelligence for Global Sales.
Develop and maintain AI governance frameworks — including model documentation, performance monitoring, lineage tracking, and compliance standards — to ensure responsible and auditable use of AI across sales programs.
Build and optimize data pipelines supporting AI/ML workloads within a medallion architecture on Azure Databricks (Delta Lake, Unity Catalog), with integration into Microsoft Fabric and OneLake for downstream consumption.
Innovate on emerging Databricks and Microsoft Fabric capabilities as they are released, rapidly evaluating and prototyping features that can strengthen the team’s technical foundation and revenue impact.
Collaborate with business stakeholders in Global Sales to understand operational challenges and translate them into AI-driven solutions, communicating findings and recommendations clearly to both technical and non-technical audiences.
Create AI-powered reporting and analytical models within Genie Spaces, Databricks Apps, and Power BI Direct Lake semantic models that empower sales leaders to understand program performance, identify opportunities, and act with confidence.
Champion continuous improvement by staying current with advancements in generative AI, agentic frameworks, and large language model tooling, bringing a mindset of experimentation and responsible innovation to the team.
Support the full AI development lifecycle — from ideation and prototyping through production deployment and ongoing monitoring — in close partnership with data engineering and Sales IT teams.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Data Science, Information Systems, Engineering, or similar degree; or equivalent experience/training
3 years in similar role

Preferred Qualifications- Education & Prior Job Experience

MIS, MBA/MS with a focus on data science, AI, or business technology
5 years of development experience, preferably in an airline or travel industry function
3+ years of experience with Databricks, including Delta Lake, Unity Catalog, or MLflow
Experience building or operationalizing AI agents or LLM-based applications
Experience with Microsoft Fabric, Copilot Studio, and Power BI

Skills, Licenses & Certifications

Databricks: Delta Lake, Unity Catalog, Databricks Workflows, Genie Spaces, Apps
Cloud & Data Platforms: Azure, Microsoft Fabric, OneLake
AI/ML: Python (PySpark, pandas), agentic frameworks, MLflow, model governance and monitoring practices
Analytics & Reporting: Microsoft Power BI (Direct Lake, DAX, TMDL), SQL
Soft Skills: Strong written and verbal communication; ability to translate complex AI concepts for business audiences; comfort operating in a fast-paced, high-ambiguity environment
Certifications (a plus): Databricks Certified Associate or Professional; Microsoft Azure or Fabric certification

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (San Francisco, CA, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $22.51 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Administrative Assistant, Technical Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Certification, ODA, and Project Engineering Team within the Technical Operations Division.
Provide administrative and operational support to department leadership, ODA personnel and professional contract services.
What you'll do

What you'll do

Maintain timekeeping entries in Workbrain for all employees and update FMLA information. This includes accurate timekeeping with variable shifts and overtime entries.
Compile, distribute, and maintain organizational records, reports, distribution lists, and administrative tracking systems.
Manage department and ODA calendars, scheduling, recurring meetings, and organizational communications.
Create and standardize agendas, creative presentations, minutes, action item tracking, and follow-up communications to support ODA leadership.
Process orders and professional service invoices in COUPA and support ODA budget tracking through consistent logging and tracking.
Coordinate onboarding and offboarding activities for employees and consultants.
Manage incoming and outgoing email, mail, shipping, office logistics, and related administrative services.
Support training coordination, employee recognition programs, and department communications.
Identify opportunities for process improvement, standardization, automation, and administrative efficiency improvements.
Handle confidential and sensitive information with professionalism and discretion.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of WorkBrain and/or COUPA
Previous airline experience
Associate's or Bachelor's degree in Business Administration, Communications, Organizational Leadership, or a related field.

Skills, Licenses & Certifications

Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
Strong organizational and time-management skills with the ability to manage competing priorities.
Excellent written and verbal communication skills.
Demonstrated attention to detail and commitment to accuracy.
Ability to learn complex business processes, terminology, and organizational structures quickly.
Experience developing reports, tracking metrics, or maintaining administrative databases preferred.
Ability to work independently and exercise sound judgment.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (New York City, NY, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary range: $106,000 to $138,000

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Operations (New York City, NY, US)

Intro

The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience (Windsor Locks, CT, US)

Intro

The pay range for this role is $51,000- to $86,500 taking into account the qualifications and experience of the selected candidate.

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Cargo Revenue Management (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Cargo Revenue Management Team within the Customer Experience Division.
Responsible for improving cargo revenue and profitability through pricing and capacity strategies.

What you'll do

Evaluates market performance data and customer feedback to set pricing and inventory strategies
Monitors market and segment performance and perform periodic internal reviews with leaders and stakeholders
Identifies opportunities and execute plans to drive improvements in Cargo KPIs including revenue, profitability, service and customer satisfaction
Collaborates across teams within Cargo and American, incorporating feedback to key RM decisions
Develops and shares best practices for capacity, inventory and yield management practices within Cargo RM

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in relevant field or equivalent experience/training
1+ years of relevant experience

Preferred Qualifications- Education & Prior Job Experience

Prior experience in accounting, pricing, supply chain, transportation, finance, strategy, or consulting

Skills, Licenses & Certifications

Ability to display high levels of personal initiative and thrive in a fast-paced team environment
Ability to demonstrate a strong aptitude for process design and controls, as well as the ability to synthesize large amounts of data into concise presentations, insights, and recommendations
Knowledge of Excel and/or Access, and SQL
Proficiency in basic data manipulation, extraction and modeling

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Planning Team within the Integrated Operations Division.
Responsible for leading a team of analysts/planners with significant bottom line impact to production performance within Tech Ops.

What you'll do

Leads a team of analysts/planners responsible for developing/executing/maintaining and monitoring shop repair scheduling, bill of works, metric development and analysis, and material planning
Identifies new opportunities to leverage available tools, processes, best practices, and reporting
Develops analysts/planners to ensure a high level of job proficiency and prepare them for future roles with increased responsibility
Develops and identifies project timelines, goals, and stakeholders
Works with department managers to identify business challenges and create solutions to address challenges
Updates senior leadership on project milestones
Completes justifications for projects and initiatives
Uses various data sources to identify areas of optimization and performance improvement for department
Seeks out action plans and identifies corrective action for department
Resolves department issues and sets deadlines for activities
Improves communication within teams
Provides guidance/coaching/mentorship to analysts/planners & empowers them to make effective, timely decisions
Focuses on customer needs & requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business, Finance, Supply Chain, Economics, Accounting or other business related field or equivalent experience/training
4 years experience within Airline Operations

Preferred Qualifications- Education & Prior Job Experience

Certification in Lean Six Sigma
5 years’of experience within Supply Chain/Logistics/Operations preferred

Skills, Licenses & Certifications

Ability to modify existing processes by correcting problems, resolving issues and updating existing work methods
Employee First - Customer first attitude
Forward thinking, big picture, visionary
Strong aptitude for working with other departments including Finance, Base Operations, and others
Manage multiple projects simultaneously
Proven experience in leading and motivating others
Takes ownership and promotes collaboration/teamwork
Effectively and professionally manage pressure with serious time commitment
Lead, empower, and motivate employees
Influence decision making using facts/data/trends and validate assumptions
Strong financial acumen
Follows instructions, processes and procedures
Ability to correct and resolve issues/problems in processes with the help of existing procedures, norms and processes

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience - SAN (San Diego, CA, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Commodity Manager, Technical Operations Supply Chain (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Supply Chain Team within the Integrated Operations Division.
Responsible for working closely with internal American Airlines customers to understand their business needs, and represents the company in negotiations and business transactions with suppliers. This job involves developing and promoting strategic partnerships with suppliers who support American’s material and service requirements for maintenance

What you'll do

Level 2

Represents the company in business transactions with internal and external organizations
Identifies strategies to minimize supplier cost for parts and services
Assists with managing supply and services agreements
Monitors and tracks supplier performance
Helps manage and meet departmental goals
Track supplier performance for the commodity

Level 3

Represents the company in business transactions with internal and external organizations
Identifies and implements opportunities and strategies to minimize supplier cost for parts and services
Identifies, negotiates, establishes and manages supply and service agreements
Monitors, tracks and influences supplier performance
Helps manage and meet departmental goals
Develops and promotes strategic partnerships with suppliers
Works closely with internal American Airlines customers and stakeholders to understand business needs, objectives, product/service requirements and the broader operational processes
Measures and tracks supplier performance for the commodity; resolves and/or escalates issues in a timely fashion
Identifies opportunities for improvement and makes constructive suggestions for change

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in related field or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree with a concentration in Supply Chain Management
1 year experience in Supply Chain related fields

Skills, Licenses & Certifications

A potential team leader with strong communication skills
Understanding of supply chain concepts, with work or internship experience applying those concepts
Negotiating and influencing skills
Self-directed and resourceful with the ability to handle multiple, simultaneous tasks with exhibited follow through and initiative
Business understanding, particularly in project management, early supplier involvement, total cost management and financial analysis
Understanding and use of technical tools for analysis, problem solving, forecasting and quality improvement
High ethical standards
Proficiency in Microsoft Office to include Word, Excel, PowerPoint, etc

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (DFW Airport, TX, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Airport Performance Support (Fort Worth, TX, US)

Intro

Why you'll love this job

As a member of the Airport Performance Analysis and Support team, you will play a pivotal role in providing frontline leaders with data and analytics to drive reliability, accountability, and profitability.

What you'll do

• Supports strategic direction for airport organization through measurement and analysis of key performance metrics.
• Performs complex quantitative analysis on a wide range of airport subject areas to identify insights and support policy decision making
• Utilize data wrangling techniques in the data lake and database to generate and maintain reports on operational performance, catering to customer care, customer operations, control center, and business partners.
• Participates in the development of an overall analytics plan for the company and lead highly visible projects across multiple departments to support the plan
• Acts as an owner of airport technology projects, such as Agent Assist, ConnectMe, Automated Volunteer Processing, ACE, HMT, Aura and Biometric Screening data subject area, serving as the main contact point for data requests, metadata, and statistical analyses.
• Serves as the liaison between Data Engineering, Automation, and Analytics organization, developing new data sources and overseeing enhancements to existing databases.
• Works with business partners to help define KPIs and data sources for newly developed policies and products.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

· Bachelor’s degree in Computer Science, Statistics, Mathematics, Data Science, Business Analytics or related technical discipline; or equivalent experience/training

· 3 years related work experience

· 2 years of experience with data extraction, manipulation and analysis from relational databases

· Experience with data extraction tools and methods (SQL, SAS, Access, etc.)

· Experience using internal data warehouse’s (e.g. Mosaic) for data extraction, analysis, and reporting

Preferred Qualifications – Education & Prior Job Experience

· Master's degree

· Experience developing solutions on a Big Data platform utilizing tools such as Hue, Impala, Kylo, and ZoomData.

· Experience with Azure Databricks and SSMS a plus

· Experience in one or more of the following programming languages – SAS, Python, R, along with associated development environments (e.g. R-Studio, JupyterHub, PyCharm, etc.)

Skills, Licenses, and Certifications

· Strong project management skills, including experience managing projects across departments

· Proficient with Microsoft Office applications (MS Excel, Access and PowerPoint); advanced knowledge of Microsoft Excel and Tableau/Power BI is desirable

· Comfortable writing SQL queries in at least one SQL variety (e.g., MSSQL, MySQL, etc.)

· Advanced aptitude in problem-solving, including the ability to logically structure an appropriate analytical framework

· Excellent leadership and teamwork skills with proven ability to work effectively in a variety of situations

What you'll get

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Base Maintenance - Tulsa, OK (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for supervising a team of Crew Chiefs and mechanics as a key member of the dynamic and fast-paced American Airlines Maintenance organization.

What you'll do

Leads by example, coaches our team members to success and builds trustworthy relationships
Manages the daily Production requirements through subordinates
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team member's skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Experience supervising and/or leading workgroups

Skills, Licenses & Certifications

A&P License
Strong working knowledge of the GPM and SPPM
Understanding of Airline/Technical operations
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Specialist, Inflight Operations Support (Fort Worth, TX, US)

Intro

Why you'll love this job

You will play a key role in supporting flight attendants across the American Airlines system while leading high‑impact initiatives that strengthen operational excellence and cross‑departmental collaboration. In this role, you’ll help enhance the inflight experience, guide the team through a fast‑paced 24/7/365 operation, and maintain a robust internal training program that sets new team members up for success. Every day brings meaningful opportunities to influence operational performance and contribute to the success of the broader Inflight organization.

What you'll do

• Provide daily support to the systemwide flight attendant workforce, ensuring timely resolution of operational needs.

• Lead operational initiatives and projects in partnership with Inflight leadership, the Integrated Operations Center (IOC), and other key stakeholders.

• Guide the team through real-time operational changes, disruptions, and emerging business needs.

• Develop, implement, and continuously improve processes to enhance efficiency, accuracy, and communication within Inflight Operations.

• Coordinate cross‑departmental collaboration to ensure alignment, execution, and support of operational goals.

• Maintain and enhance the internal training program, ensuring comprehensive onboarding and continuous learning for new specialists.

• Serve as a subject matter expert and resource for operational standards, policies, and procedures.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s Degree

• 3 years of experience in inflight operations, aviation, customer service, crew scheduling, or related operational fields.

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree in aviation, business administration, operations management, or a related field.

• Experience supporting flight attendants or working within an airline’s inflight or operations department.

• Prior project management, training, or team‑lead experience.

• Familiarity with airline operational systems, crew management platforms, and real‑time operational recovery processes.

Skills, Licenses & Certifications

• Excellent communication and interpersonal skills.

• Ability to collaborate effectively across departments and operational functions.

• Strong attention to detail and commitment to accuracy.

• Proficiency in Microsoft Office Suite and operational software tools.

• Ability to manage multiple priorities and adapt quickly to changing operational demands.

• Project coordination or project management skills (PMP certification a plus).

• Demonstrated ability to make sound decisions in a fast‑paced, high‑pressure environment.

• Strong analytical, organizational, and problem‑solving skills.

• Ability to work a rotating schedule, including nights, weekends, and holidays, in support of 24/7/365 operations.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Los Angeles, CA, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary range: $106,000 to $138,000 annually

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Service Manager, Premium Guest Services Guest Experience - ORD (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Customer Planning Team within the Customer Experience Division
Responsible for leading the service delivery of multiple lounge operations and the elite services portfolio. This job is also responsible for all entities involved in establishing and impacting the overall guest experience
This position is based at ORD with oversight of STL
Salary range: $71,000 to $100,000

What you'll do

Oversees large scale food, beverage, and housekeeping operations through third-party partnerships
Ensures proper preventive maintenance and repairs of lounges and other company assets
Manages department operating budgets to achieve financial targets and maximize performance
Assists in planning and coordinating construction and refurbishment projects
Completes, organizes, or delegates broad scope of administrative work
Creates work, schedule bids, and facilitating coverage, according to the CWA/IBT contract
Develops and maintains positive relationships with internal and external customers, strategic business partners, airport authorities, regulatory agencies, and vendors
Ensures compliance with all audit and regulatory requirements
Promotes customer loyalty and helps drive premium customer market share by ensuring all employees deliver a high quality customer experience
Hires, trains, coaches, and counsels employees to ensure optimal performance, according to CWA/IBT contract
Acts as a local advocate for the high value customer experience
Supports relationships with airline alliance partners and their high value customers
Ensures employee productivity and compliance with AA’s work environment policies
Guides and mentors developing managers, representatives and coordinators
Demonstrates consistent employee engagement through staff meetings, documented employee recognition and accountability, annual performance reviews and other tangible examples
Conducts hiring and ensures effective onboarding and training

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency
5 years face to face customer service experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Ability to build and lead teams
Ability to multi-task and work independently to an effective result
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Inspection Line Maintenance (San Francisco, CA, US)

Intro

Why you'll love this job

This job is a member of the Inspection Team within the Integrated Operations Division.
Responsible for supervising the American Airlines Line Maintenance Organization.
Also responsible for supervising the proper administration of the American Airlines Quality Control programs including RII, NDT, major repair reporting, receiving, training and rejection/buy back.

What you'll do

Monitors compliance with the approved AA Maintenance Program and applicable CFR
Maintains Inspection staff compliance with the designated QC and maintenance program and as directed by QC Manager
Ensures Inspection staff is following methods as required to maintain product quality necessary to meet AA standards and FAA government regulations
Supervises and manages union workforce of inspectors in the performance of their day-to-day accomplishment of audits, visual inspection, functional testing measurements, non-destructive testing, borescope and work finding of airframes components/engines repaired, serviced and / or modified by Production employees
Leads team that monitors work in progress for workmanship also for compliance with regulatory requirements and American Airlines policies, standards and procedures
Notifies and assists line maintenance in initiating the appropriate corrective actions as needed
Leads team that Audits completed tasks to assure physical work accomplished matches the provided instructions
Documents and reports any deficiencies to American Airline Quality Control leadership
Works directly with other local support teams
Builds strong dependable relationships with other supporting departments
Accomplishes corporate objectives by facilitating the active participation of all team members and by identifying and removing obstacles to achieve desired results
Certifies the air worthiness of aircraft released for service and the return of components and federal regulations
Ensures inspectors possess proper qualifications to perform their assigned duties properly and efficiently
Recommends new and revised procedures / programs for upgrading quality systems as needed, includes special assignments as directed by management
Occasional travel domestic and/or international will be required in addition to rotating shifts, nights, weekends and/or non-standard work weeks
Must fulfill FAA criminal background checks to qualify for unescorted access to for privileges to airport security identification display area (SIDA), if applicable

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
4 years experience in the operation and repair of air carrier maintenance programs
Experience equivalent to undergraduate degree or similar technical school
Experience in managing teams and utilizing continuous improvement processes
Experience in monitoring and improving organizational performance
Experience in monitoring and improving organizational performance
Expence in monitoring and improving organizational performance

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in related field
5 years' experience in a supervisor role, overseeing the repair of Part 121 air carrier maintenance programs, Aircraft Training, Airbus Commercial Aircraft, Boeing Commercial Aircraft, Embraer Commercial Aircraft
Prior leadership experience (e.g., supervisor, crew chief, community, organizational)
Experience in using Operating Rhythm to monitor and improve organizational performance, with an emphasis on the ability to develop and implement shop level metrics
Project Management experience
Certified in use of Lean Six Sigma tools
Prior leadership experience (e.g., supervisor, crew chief, community, organizational)
Experience in using Operating Rhythm to monitor and improve organizational performance, with an emphasis on the ability to develop and implement shop level metrics
Project Management experience
Certified in use of Lean Six Sigma tools

Skills, Licenses & Certifications

FAA Airframe and PowerPlant license
Excellent interpersonal, planning and organizational skills
Ability to effectively coordinate multiple projects at the same time
Proficient with Microsoft Outlook, PowerPoint, Word and Excel
Basic understanding of SCEPTRE TechOps System
Maintains a professional demeanor in a fast paced, dynamic work environment
Ability to manage projects effectively
Ability to demonstrate sound, principled, ethical leadership traits
Ability to create and nurture a diverse work environment that promotes mutual respect
Ability to recognize and encourage successful individuals and team performance
Demonstrates a calm, approachable, professional demeanor using a variety of communication techniques
Demonstrates knowledge of continuous improvement and the development of high performance teams
Ability to negotiate and lead productive meetings
Analytical skills in root cause and interpretative skills in metrics and data
Copes effectively with stress in a fast-paced environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Pay Range: $106,000 - $140,000

Feel free to be yourself at American

Manager, Airport Customer Care (Philadelphia, PA, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.

What you'll do

Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilities
Ensures efficient use of resources to achieve operational performance targets
Enforces all company and departmental procedures including safety and security
Reviews staffing requirements and bid schedules for all employees
Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
Monitors and analyzes trends to achieve on time performance
Mentors and develops employees
Identifies areas which require improvement
Develops and implements processes to achieve improved efficiency and productivity
Enhances vendor relations and ensures contractual obligations are performed
Ensures all internal audit requirements are in compliance
Develops an annual expense plan and monitors the budget
Assists with interviews and selection of CSMs/Customer Service Supervisors
Ability to work rotating shifts including nights, weekends and holidays
Complete other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
3 years’ work experience in Airline Customer Service supervisory

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Excellent analytical skills and proficient use of PC related software
Strong leadership and organizational skills
Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment and can tolerate high stress situations
Ability to effectively delegate work assignments and manage large groups of employees
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Category Manager/Sr Category Manager, Procurement (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is a member of the Procurement Excellence within the Finance Division. This role serves as a key commercial liaison for American Airlines, managing strategic business transactions with both internal stakeholders and external suppliers. The Analyst/Sr. Analyst is responsible for negotiating and implementing long-term purchase agreements, fostering supplier partnerships, and ensuring contract outcomes deliver measurable value.

What you'll do

• Represents the company and serves as the principal commercial intermediary in business transactions with both internal and external organizations

• Creates, negotiates, implements and manages long term purchase agreements while effectively developing and promoting strategic partnerships with suppliers

• Establishes internal stakeholder requirements to the completion of acceptable purchase contracts that brings measurable value to the corporation

• Develops and implements comprehensive strategic programs which meet the needs of the internal stakeholders

• Monitors and evaluates vendor performance in accordance with the service level agreements and continuous improvement of the services

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in relevant field or equivalent experience/training

• 3 years contracts negotiations and management experience

Preferred Qualifications- Education & Prior Job Experience

Masters of Business Administration
Project management experience

Skills, Licenses & Certifications

Ability to be self-directed and resourceful with the ability to handle multiple, simultaneous tasks with exhibited follow through and initiative
Knowledge of advanced business understanding particularly in project management, commodity markets, early supplier involvement, total cost management and financial analysis
Knowledge of ROI, total cost of ownership, 7 steps strategic sourcing to conduct analysis, problem solving, forecasting and quality improvement
Skills in organizational and interpersonal dealings
Ability to demonstrate attention to detail with excellent follow-up
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to demonstrate high ethical standards
Ability to be a self- starter with high sense of urgency and ability to handle multiple tasks simultaneously

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Associate Analyst/Analyst, People Analytics (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the People Analytics Team within the People Division.
Responsible for providing analytical expertise and project management to the American Human Resources (HR) Department and drive initiatives that result in cost savings and process efficiencies. This job will also lead and perform data analysis, develop and implement strategies, develop forecast models, and drive "best practices" within HR processes.

What you'll do

Conceives and develops analytical models
Defines and tracks performance metrics, develop scorecards, and drives improvement initiatives
Develops forecasting models to drive decisions and strategy
Integrates and manages large data sets to help tell stories that will help the business make decisions by providing insights and recommendations
Completes other related projects, as assigned

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor's degree in relevant field or equivalent experience/training
2 years of experience in a HR or People Analytics role
Experience using innovative thinking ability with high degree of motivation and problem solving skills

Preferred Qualifications - Education & Prior Job Experience

Advanced degree or Master's degree in Business Administration

Skills, Licenses & Certifications

Ability to work well in fast paced environment
Ability to drive results Ability to deliver high quality work on time
Ability to manage multiple projects simultaneously
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Knowledge of excellent customer service Knowledge of advanced analytical skills
Ability to guide a team by creating and fostering collaboration
Ability to present thoughts both formally and informally
Ability to present findings

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Analyst/Sr Analyst, Division Finance (TechOps) (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Finance Team within the Finance Division.
Responsible for assisting in the design and implementation of a comprehensive strategic plan, track financial and productivity performance, and is involved with financial forecasting, development of capital plans, staffing analysis, cost reduction, and revenue generation studies.

What you'll do

Participates on projects that help drive business recommendations or decisions
Evaluates competitive strategies and industry trends to determine impact on current or contemplated action plans
Develops reports which can lead to informed decisions by business leaders
Coordinates near and long term planning activities to ensure consistency and compliance with corporate action plans
Develops the annual operating budget and models used to forecast operating expenditures
Coordinates annual capital plan process and tracks actual and forecasted capital spend on current/future projects
Creates business cases and financial analysis for capital proposals in order to secure capital funding
Completes monthly financial close and review of business expenses

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
2-3 years of related work experience
Advanced Excel modeling skills

Preferred Qualifications- Education & Prior Job Experience

MBA preferred
Experience using Hyperion and SAP preferred

Skills, Licenses & Certifications

Superior analytical skills with an understanding of discounted cash flow analysis, forecasting techniques and variance analysis
Adaptability and flexibility in the use of analytical approaches pertaining to financial issues
Capacity to assimilate, synthesize, and analyze, large volumes of data
Excellent teamwork skills, with proven ability to work effectively in a variety of situations
Ability to accept ownership, responsibility and accountability of functional obligations
Proven success in a team environment and ability to influence change
Ability to prioritize tasks, work well with little supervision, and manage a number of projects simultaneously
Skilled in Microsoft Office Software (e.g., Word, Excel, Access, PowerPoint)
Ability to create and deliver PowerPoint presentations to all levels within the organization including Vice President and above

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Certification Engineer (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Certification Engineering Team within the Integrated Operations Division.
Responsible for providing Engineering support for the maintenance and operation of aircraft and related equipment. This job also develops certification and compliance documents for FAA or ODA approval.

What you'll do

Conducts training for Engineers in area(s) of expertise
Serves as mentor to other Engineers
Serves as team leader/coordinator in the course of project management or problem resolution
Coordinates with manufacturers and regulatory authorities, as required, and ensures that Engineering dispositions are properly substantiated in accordance with applicable regulations and Company manuals
Prepares engineering certification plans, substantiation data, test plans, and test reports for showing compliance to FAA regulations.
Keeps informed of day-to-day airline operations involving field of responsibility. Assesses daily priorities in accordance with airline/departmental objectives and management directives
Investigates aircraft/component problems which may cause aircraft delays or cancellations, substantial expenditures in manpower or materials, or interruptions in maintenance operations, and determines appropriate corrective actions
Provides Engineering support as required for disposition of discrepant conditions affecting aircraft or components in order to restore serviceable status
Responds to requests from Maintenance and other airline departments when technical assistance is required to support projects or resolve problems
Develops action plans for fleet/multi-fleet and/or component engineering projects and pursues final dispositions according to assessed priorities
Coordinates with other airline departments, as required, to provide for effective and efficient implementation of engineering dispositions
Provide direct coordination with FAA designees, engineering, and production during prototype STC projects.
Maintains knowledge of current and pending regulations, which affect areas of responsibility and ensures that all Engineering actions maintain compliance with applicable regulatory requirements
Utilizes available resources to continually increase levels of technical expertise and practical experience. Also strives to improve communications skills, time management and other personal qualities pertinent to maximum effectiveness and efficiency in performing assigned duties
Actively engages with front line team members and leadership equally

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in Engineering required
6 years engineering experience

Preferred Qualifications- Education & Prior Job Experience

Master's Degree in Engineering
4 years experience working with the FAA or other certification organization on 14CFR Part 25 compliance.
Electrical Engineering experience desired

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to analyze technical data and make data driven decisions
Demonstrates aptitude, ability and willingness to take on new roles and responsibilties
Ability to prepare/deliver presentations that compel acceptance of solutions
Ability to successfully interact with internal and external customers

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, IOC Sector (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for managing and supervising on-duty Dispatchers during scheduled and non-scheduled operations.
This job also ensures related support activities are carried out in accordance with American Airlines operating policies and procedures.
This job is a member of the IOC Team within the Integrated Operations Division.

What you'll do

Leads and serves a large and complex organization through coordination with multiple stakeholders, individual contributors, and front-line team members
Monitors potential influence of weather, aircraft mechanical problems, air traffic control constraints, fuel supplies, security issues, labor problems, or other sources of disruption to the overall airline operation
Establishes the Airline’s strategy and objectives ahead of irregular operations and ensures activities are carried out in accordance with the operating plan
Ensures AA remains in compliance with all governmental requirements, e.g., OSHA, TSA, FAA, and Department of Transportation, through the development and implementation of procedures
Advocates for passenger’s interests to satisfy DOT 259 Enhanced Protections for Airline Passengers regulations
Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to reduce cost, gain efficiencies, and improve customer service and employee experience
Demonstrates and cultivates collaborative relationships across all workgroups and teams
Establishes and maintains open communication and a collaborative relationship with all levels of union leadership

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor's or Master's degree or equivalent training/experience
5+ years of leadership experience leading large teams in Technical Operations, Integrated Operations Control, Airport Operations, or Cargo, including unionized frontline workgroups
This job is subject to Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines and Opiates.

Preferred Qualifications - Education & Prior Job Experience

Federal Aviation Administration (FAA) Aircraft Dispatcher Certificate preferred
In-depth knowledge of the airline industry and technical operations, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements
Strong technical knowledge of aircraft maintenance procedures, as well as FAA policies, practices, and procedures

Skills, Licenses & Certifications

Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
Ability to handle simultaneous operational issues, prioritize and work well under pressure
Ability to build and facilitate relationships at all levels of the organization, both internally and externally
Excellent communication and presentation skills, with the ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
Ability to work a varied schedule
Ability to travel, as needed
Applicant selected will be subject to a government security investigation and must meet eligibility requirement for access to classified information

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Sr Principal Solution Architect, IT Infrastructure (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Infrastructure Domain in Information Technology manages and maintains the platforms, services, observability capabilities, resiliency frameworks, and technology foundations that underpin the airline's digital ecosystem. This domain covers observability, IT service management, resiliency engineering, cloud platforms, integration technologies, automation, and operational excellence.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Define and drive the architectural vision and strategy for the organization, ensuring alignment with business goals and technological advancements.
Lead and mentor a team of architects and engineers, fostering a culture of innovation, collaboration, and continuous improvement.
Oversee the design and implementation of complex architectural projects, ensuring they meet quality, performance, and security standards.
Collaborate with senior executives, business leaders, and other stakeholders to understand business needs and translate them into architectural solutions.
Evaluate and recommend new technologies, tools, and methodologies to enhance the organization's architectural capabilities.
Establish and enforce architectural standards, guidelines, and best practices across the organization.
Identify and mitigate architectural risks, ensuring the stability and scalability of IT systems.
Lead the architecture and strategic direction for observability, resiliency, and operational intelligence capabilities across the enterprise.
Establish measurable standards and metrics for service health and reliability, including availability, MTTD, MTTR, and business impact reduction.
Partner across infrastructure, software, security, and business domains to improve operational resilience and accelerate incident detection and recovery.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Technology, Computer Science, Information Systems, or related technical discipline, or equivalent experience/training
12+ years of experience in IT Architecture including time in senior Architecture roles

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry leadership experience

Skills, Licenses & Certifications

Expertise with the Azure Technology stack for data management, data ingestion, capture, processing, curation and creating Deep knowledge of enterprise architecture, cloud computing, software development, and IT infrastructure.
Strong leadership skills to guide and inspire a team of engineers.
Strong knowledge of emerging technologies like Al, machine learning, and cybersecurity.
Excellent verbal and written communication skills to interact with stakeholders at all levels.
Ability to align architectural solutions with business strategies and goals.
Expertise in enterprise observability platforms, event management, telemetry strategy, and operational analytics.
Strong understanding of IT Service Management (ITSM), resiliency engineering, incident management, and service reliability practices.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Executive Compensation (Fort Worth, TX, US)

Intro

Why you'll love this job

This role will oversee the planning, implementation, and governance of American Airlines’ compensation programs and policies for executives, management, and support staff.
This role will be a key contributor to the transformation of our total rewards strategy and will work closely with our People Centers of Excellences (COE), People Business Partners, Compensation experts, and Payroll teams to ensure the successful execution of compensation programs and Total Rewards initiatives.

What you'll do

Manages and influences the annual strategy for compensation planning including compensation budget, market adjustments, variable compensation plans, and related enterprise-wide communications
Be a thought leader in transforming and evolving our compensation strategy and team member experience
Effectively influence, drive consensus, and thoughtfully advance initiatives that support our team members and business needs that are in alignment with our pay philosophy
Develops education and presentation material on Compensation programs and policy information to executives, managers, COE leaders and colleagues
Reviews effectiveness of compensation policies and guidelines throughout the organization and proactively identifies areas of opportunity to evolve and adjust where needed
Provides support and facilitates coordination with COEs and other stakeholders on policy, procedures, and pay strategy to ensure programs and processes meet required quality standards while achieving project objectives
Administers projects change process, formulating contingency plans to address schedule revisions, risks, decisions, and scope
Leads the end-to-end strategy, design, and execution of the annual performance and pay process collaboratively with COEs
Develops, coaches, and mentors compensation team members on best practices, performance conversations, and professional development, both with formal reports and informally across other compensation verticals
Manages other total rewards programs in collaboration with necessary stakeholders as needed

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

BS/BA degree in Finance, Business, Human Resources or a related discipline
8 years of experience in Compensation, Finance, or related field
5 years financial modeling experience
Project management experience required
Credibility with leadership at all levels – frontline and management

Preferred Qualifications – Education & Prior Job Experience

Previous experience in SuccessFactors preferred

Skills, Licenses, and Certifications

Must be able to think globally and strategically and have strong execution skills
Advanced Microsoft Excel skills
Familiar with compensation regulations
Strong organization, planning and communication skills
Analytical and detail oriented
Solution-oriented thinker

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Premium Guest Services Coordinator Full Time (Charlotte, NC, US)

Intro

Why you'll love this job

The Premium Customer Services Coordinator (PCSC) will be responsible for the overall performance within the PCSC work area. In addition, the PCSC is a working member of the Premium Customer Services Group. PCSCs may be required to lead and direct the work of other employees. Starting pay is $23.23 per hour.

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Provide premium customer service to all customers
Register customers and verify their access to club(s) and/or lounge(s)
Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
Issue customer tickets (e.g., day of departure, reissues, future tickets)
Place customers on priority lists (e.g., upgrades, standby)
Provide timely resolution of customers’ travel issues
Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
Document customer issues in the passenger name record (PNR)
Perform club enrollment or sales activities (e.g., Admiral’s Club, credit card memberships)
Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
Assist customers with their baggage, as needed
Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
Assist customers with technology provided in the club(s) and/or lounge(s)
Reserve conference rooms (e.g., 1 hour) for same-day travel requests
Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
Complete open or close procedures for club(s) and/or lounge(s)
Oversee the performance and appearance standards of all agents working in club(s) and/or lounge(s)
Oversee the scheduling for all agents working in club(s) and/or lounge(s)
Address escalated customer issues or concerns
Evaluate and address staffing needs based on volume and irregular operations
Train employees regarding the operations and norms of the customer service club(s) and/or lounge(s)
Conduct liquor inventory audit with beverage business partner
Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar)
Complete daily shift reports to advise and inform other coordinators of club and/or lounge activities
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings

What you'll do (cont.)

Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Adhere to government regulations (e.g., DOT, FAA, TSA)
Conduct transport check to ensure safe and timely transfers
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Service-oriented and self-motivated with a high level of professionalism
Able to attend training classes in Dallas/Fort Worth, Texas
Prior customer hospitality experience strongly preferred
Maintain a well-groomed and professional appearance
Excellent communication skills
Prior travel industry experience preferred
PC experience preferred
Strong organizational and administrative skills required
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Program Manager/Sr Program Manager, Program Management Office (Fort Worth, TX, US)

Intro

Why you'll love this job

The Program Manager, Program Management Office is part of the Technical Operations Division and supports the successful delivery of complex, cross-functional initiatives by ensuring work is clearly defined, aligned, and progressing as expected. This role focuses on identifying risks, managing dependencies, and maintaining visibility into program health while providing leadership with clear, fact-based insights to support decision-making. It operates within PMO governance to strengthen accountability, consistency, and alignment across enterprise priorities without owning task-level execution.

What you'll do

• Leads alignment of scope, milestones, and objectives across multiple initiatives to ensure consistency with enterprise priorities
• Analyzes risks, dependencies, and cross-functional impacts, proactively identifying gaps and emerging issues
• Reviews and validates program plans, challenging assumptions and addressing incomplete or unclear updates
• Translates program status into clear insights, including risks, impacts, and required decisions for leadership
• Supports decision forums by outlining options, tradeoffs, and recommendations
• Drives accountability with business owners for delivery outcomes while influencing without direct authority
• Coordinates cross-functional alignment and facilitates issue resolution to maintain program momentum
• Maintains visibility into overall program health, milestones, and outcomes, ensuring alignment with PMO governance and reporting standards

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Business, Finance, Operations, or related field or equivalent experience/training
• 3 years of experience in program management, project management, or related field

Preferred Qualifications- Education & Prior Job Experience

• Experience working within a Program Management Office (PMO) or similar governance structure
• Experience supporting large-scale, enterprise-wide initiatives
• Familiarity with financial planning, business case development, and funding processes
• Experience developing executive-level reporting and presentations

Skills, Licenses & Certifications

• Strong analytical and problem-solving skills
• Advanced communication and presentation skills
• Ability to influence and drive alignment without direct authority
• Proficiency in program/project management tools and reporting platforms
• Experience supporting cross-functional initiatives in a complex, matrixed organization
• Demonstrated experience with program governance, reporting, and stakeholder communication
• PMP, PgMP, or similar certification preferred

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Account Manager/Sr Account Manager, Global Sales - Switzerland ZRH (Zurich, CH)

Intro

Why you'll love this job

Responsible for managing a mixed portfolio of business & leisure agencies & local Corporate customers in your assigned country or region. This role is responsible for identifying revenue opportunities and delivering revenue and share growth for the AJB, while raising the awareness of the AA brand and network in the local market. You will work closely with our JB partners across the region.

This role is also responsible for managing all aspects of marketing & promotional activities for these trade and corporate accounts. A structured account development plan will be essential to ensure commercial objectives are achieved. This role will be responsible for analysis and providing data/account reviews on a regular basis for top accounts, jointly with JB partners.

This role will also be responsible for representing AA in the local country, managing relationships with several local CVB’s and to engage with local travel associations.

What you'll do

To account manage a portfolio of Agency and Corporate, collaboratively with JB partners to maximize revenue and profitability.
To focus on customer performance via reporting & analysis and identify opportunities.
To conduct partnership performance reviews (QBRs) to ensure targets are being met and relevant AA updates are shared effectively.
To deliver high impact presentations and reviews to senior management level with agency and corporate customers.
To identify and participate in targeted customer and community events.
To prioritize time on revenue opportunities & account performance to maximize results.
To effectively execute value-based selling, account strategy, planning.
To understand the competitive landscape and work with AJB stakeholders to ensure AJB products and agreements are competitive.
To work collaboratively with all key stakeholders within AA and across our JB partners.
To maintain expertise in both AA and alliance products and services, including oneworld and JB partners (British Airways, Iberia and Finnair). Tailor the market offering to meet specific account needs.
Communicates in a compelling way and provides proof of value to the customer.
To engage and collaborate with AA Sales Service team.
To conduct discussions with customers to understand their view and increase mutual value.
To update AA Saleshub with all Account planners & activities for all customers within the portfolio.

All you'll need for success

Essential

Prior Airline, GDS, or related travel industry account management experience
Strong leadership and motivation skills
Strong administrative, negotiation and interpersonal skills
Strong commercial acumen and communication skills
Extensive business to business experience in both Leisure & OTAs environment
Superior organizational / planning, analytical and problem-solving skills
Proactive business professional that thrives on challenging the status quo
Ability to work independently and across different cultures
Excellent strategic and analytical skills
Demonstrate sound judgment and decision-making ability
Self-motivated, and possess a positive attitude
Thorough knowledge of indirect sales, the travel industry, and airline economics
Travel required within the UK/EU and to North America

Feel free to be yourself at American

Analyst/Sr Analyst, Financial Planning & Analysis (Fort Worth, TX, US)

Intro

Why you'll love this job

The role is part of the Labor Analysis team within the Financial Planning & Analysis organization.
You’ll bring your enthusiasm and care for AA teammembers while ensuring proper financial forecasts for labor expense.

What you'll do

Drive economic analysis and develop models to support better decisions across the business
Identify opportunities for financial and operational improvement and lead cross-departmental teams to initiate change
Complete assorted industry competitive assessment projects, including financial and operational performance benchmarking of other airlines
Develop and maintain detailed economic labor models, track and interpret financial and operational metrics related to American and other peer airline labor groups
Work closely with multiple departments throughout the company including Labor Relations, Crew Resources, Benefits and HR and Legal
Write Board of Directors packages justifying new labor agreements
Provide strategic and economic direction to Senior Management pertaining to labor contract negotiations, employee compensation and benefits, industry labor cost and policy comparisons and other internal consulting projects related to American’s 95,000+ employees

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
Relevant experience in finance, network planning or revenue management
Strong teamwork and leadership skills with the ability to take initiative and work effectively in a variety of demanding situations
Excellent interpersonal, oral, and written communication skills, including the ability to negotiate and communicate proficiently with all levels of management

Preferred Qualifications- Education & Prior Job Experience

Master of Business Administration

Skills, Licenses & Certifications

Ability to work in a team and demonstrate leadership skills
Ability to take initiative and work effectively in a variety of demanding situations
Ability to logically structure analysis of complex issues using an analytical framework, and develop creative solutions to business challenges
Ability to demonstrate analytical skills, with financial modeling and analysis experience
Knowledge of Microsoft Excel and PowerPoint
Knowledge of SQL and Access skills are a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Material Planning Team within the Integrated Operations Division, responsible for leading the Material Planning Analytics & Execution Support team focused on converting analytical insights, transformation initiatives, and operational priorities into scalable processes and measurable business outcomes.

What you'll do

Own inventory health performance improvement initiatives in partnership with Material Planning teams, utilizing analytics, governance, process improvement and execution support to improve inventory availability, fill rate, shortages, zero-stock events, AOG support and allocation effectiveness.
Lead a team of analysts responsible for developing, executing, monitoring and sustaining material planning analyses, operational support activities and improvement initiatives.
Partner with Supply Chain Transformation to deploy and operationalize new planning capabilities, processes, analytical methodologies and operating models.
Lead cross-functional Material Planning initiatives by establishing project plans, governance structures, stakeholder alignment, milestones and performance measures through operational adoption and sustainment.
Drive operational readiness, deployment support, adoption, training, stabilization and sustainment of newly deployed capabilities across the Material Planning organization.
Translate analytical insights into actionable recommendations that improve inventory health, planner effectiveness and operational performance.
Lead root cause analysis and corrective actions supporting AOG reduction, allocation optimization, customer-impact material management and inventory performance improvement.
Use performance metrics and operational analysis to identify and implement standardization, automation and process improvement opportunities that improve planning effectiveness and scalability in coordination with all Supply Chain teams.
Establish and lead governance reviews supporting station inventory performance, allocation strategy, deployment execution, campaign readiness and operational performance management.
Develop and maintain performance reporting, dashboards and analytical tools that support leadership decision-making and performance management.
Lead analysis and initiatives that improve planner productivity, workload balancing, alert management and planning process effectiveness.
Lead execution support activities that address operational challenges, ensure issue resolution in both the short term and long term, and enable successful implementation of Material Planning strategies across the organization.
Influence and align cross-functional stakeholders across Supply Chain, Tech Ops, Transformation, Procurement and Engineering to achieve desired business outcomes.
Provide executive-level reporting and recommendations regarding project status, business outcomes, risks, mitigation plans and improvement opportunities.
Develop team members and prepare them for increasing responsibility.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Supply Chain, Finance, Economics, Engineering or related field.
3-5 years of experience in Airline Operations, Supply Chain, Logistics, Material Planning, Analytics or related operational functions.
Experience leading projects, initiatives, teams or cross-functional efforts.
Experience using data and analytics to support operational decision-making.

Preferred Qualifications- Education & Prior Job Experience

5+ years of experience in Airline Operations, Supply Chain, Logistics or Material Planning.
Experience leading direct reports.
Experience driving operational performance improvement initiatives.
Experience leading cross-functional projects and influencing stakeholders.
Experience implementing business process, transformation or capability deployment initiatives.
Experience with inventory management, planning, forecasting or supply chain analytics.

Skills, Licenses & Certifications

Ability to develop strategic direction while balancing long-term objectives with short-term operational execution.
Strong financial acumen, business judgment and decision-making skills.
Strong analytical and problem-solving skills with the ability to leverage data, technology and operational insights to drive business performance.
Strong project and program leadership skills including planning, execution, governance and change management.
Demonstrated ability to influence stakeholders and build effective partnerships across functions without direct authority.
Ability to lead, develop and inspire teams through ambiguity, change and competing priorities.
Demonstrated ownership, accountability and bias toward action in complex operational environments.
Strong written, verbal and presentation skills with the ability to communicate effectively at all organizational levels, including senior leadership.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Material Logistics Specialist (New York City, NY, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $22.75 per hour.

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Maintain inventory within established specifications and in serviceable condition by following the appropriate procedure to exchange a broken tool, to request repairs, or to requisition additional supplies
Check items handled against requisitioning or accompanying forms to identify any apparent mishandling, discrepancy, or other error
Check tools for serviceability and expiration date
Count physical inventory, checking minimums and maximums
Identify objects by referring to parts catalogues, parts lists, location index, and company manuals
Inventory and warehouse supplies, including tools and materials
Issue items upon request to authorized personnel
Load and unload items
Pack and unpack items
Place discrepancy items into a special action holding area (SAD)
Receive and prepare parts and materials for shipment
Requisition parts and materials
Set up stock room/inventory facilities (e.g., determine proper storage methods, identification, and stock location)
Sort non-serviceable items into salvage or scrap bins according to their condition
Stock and retrieve items according to company, fire safety, and “good housekeeping” regulations and practices
Visually inspect items for defects, damage, or wear
Complete proper paperwork to loan, borrow, or buy parts from other airlines
Correct routine errors related to requisitioning and its accompanying forms
Exchange information with Inventory Records personnel
Give data on stock to Company personnel
Provide support to management in the completion of audits, as needed
Read and understand materials, such as FAA/OSHA regulations and packaging instructions for shipping out dangerous goods
Report any discrepancies to Crew Chief or supervisor
Report overdue items and shortages to Crew Chief or supervisor
Drive motor vehicles and other stores equipment
Obtain certification on and drive a forklift
Operate storage equipment (e.g., parts chaser, tricycles, and other carts) in a safe manner
Pick-up and deliver parts and materials to designated locations
Use handhelds (e.g., iPads, scanners) to confirm receipt of company materials
Use proper personal protective equipment (PPE) to perform work (e.g., harnesses or seatbelts)
Use various tools (e.g., hammer, pliers, screwdriver, drill)

MLS General Functions

Perform general housekeeping in work area
Handle hazardous materials
Sign for the quality of own work
Maintain knowledge of and work with manuals, supply/parts catalogs, electronics parts tracking systems, and other parts ordering devices
Maintain knowledge of tool Inventory and control systems, tool checkout, including shelf-life items and certification records
Maintain security clearance, driver’s license, and Security Identification Display Area (SIDA) badge

What you'll do (cont.)

American Airlines General Functions

Coordinate with other employees and stakeholders to accomplish work tasks
Receive assignments from Crew Chief or supervisor
Properly complete forms, records, reports, and other paperwork
Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Applicants must have either successfully completed two years (equivalent) of college or have received a certificate from an acceptable trade/technical school or must have twelve (12) or more months of acceptable experience in a general warehouse or similar type supply function involving receiving, shipping and binning material by parts and serial number.
Successful completion of all required qualifying tests; including hazardous material handling.
Read and write legibly to complete forms and/or acknowledge messages, as well as identify Company part numbers, invoice, bill of lading, and shipper numbers, as required.
Ability to distinguish colors.
Use simple arithmetic (Addition and subtraction of six-digit numbers)
Must have knowledge of and the ability to use basic computer skills.
Expected to meet all qualifications as designated in the Material Process Specification Manual (MPSM) and satisfactorily demonstrate qualifications by successfully completing the applicable test(s) prior to the expiration of the probationary period.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Reports to work on a regular and timely basis.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
This job is subject to Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two-year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines, and Opiates.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Consultant/Sr Consultant, Sales - Deal (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of Corporate Programs and Strategy within the Global Sales Team.
Responsible for serving as the internal consultant and trusted advisor to our Global Sales field teams, providing them with analysis, strategic guidance and deal support to win a disproportionate share of business for our airline

What you'll do

Design and develop global corporate deals for American and its joint business partners that address highly complex customer travel needs
Conducts thorough deal consultations with Corporate Sales Managers to develop cohesive and creative selling strategies, grasping every detail of the offering and it's stratgic significance
Make and support critical decisions related to winning, defending, and optimizing our corporate business and selling strategy
Use customer segmentation, data analysis, and market insights to consult directly with American's Corporate Sales Managers
Forecast revenue and optimize deals through financial modeling
Provide analytical support for global clients and their business consultants
Liaise with American's business partners in the Americas, Europe, Asia Pacific and Oceania to align and enhance joint offerings
Manage and support multiple and challenging ad-hoc projects with internal and external business partners
Collaborate with different teams across our airline including Revenue Management, Sales Strategy, B2B marketing, Sales Operations and Sales Support
Travel when needed for business (up to 25%)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s degree in relevant field or equivalent experience/training
- 3 year experience in front-line sales, sales strategy, and/or quantitative modeling
Preferred Qualifications- Education & Prior Job Experience
- Advanced degree (MBA)
- Project management experience working with multiple groups
Skills, Licenses & Certifications
- High level of initiative, collaboration and creative problem solving
- Ability to manage and negotiate challenging interactions with multiple business partners
- Knowledge of Microsoft Office including Word, Excel, Outlook, Power Point, Teams, etc.
- Knowledge of Tableau, Microsoft Dynamics
- Knowledge of Airline Sales, Revenue Management, Alliances, or Network Planning is beneficial
- Project management and process improvement skills
- Highly confident in saying yes or no to both internal and external customer requests

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience - New Orleans MSY (New Orleans, LA, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Control Center (Miami, FL, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Engineer, Field Support Engineering (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Field Support Engineering Team within the Integrated Operations Division.
Responsible for providing technical disposition for discrepancies that exceed published manual limits for all line aircraft.
Responsible for providing Engineering support for the maintenance and operation of aircraft and related equipment.This job also establishes and assists maintaining aircraft and component standards within areas of responsibility.

What you'll do

Mentors new-hire engineers and co-ops
Develops, substantiates and issues repairs/approvals for discrepancies that are outside of any existing published limits (only engineering has that authority)
Provides engineering work scope for troubleshooting of operational issues to determine root cause and provide corrective action
Reads and interprets Digital Flight Data Recorder (DFDR) information to provide corrective action(s) to maintenance
Creates American Airlines Repair Document (AARD) for recurring aircraft discrepancies
Assists with troubleshooting chronic aircraft in the field
Assists with major damage assessment and temporary repair development in the field
Issues inspection Engineering Authorizations (EAs) for emerging safety or compliance issues when timeline is critical
Must be willing and able to work irregular hours and shift schedules including holidays and weekends
Must be able to travel (<25%)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelors of Science Degree in Engineering from an accredited college/university
4-6 years working history as an Engineer with Aviation experience
Familiarity with Code of Federal Regulations (CFRs), maintenance programs, Engine Manual (EM), Structural Repair Manual (SRM), Aircraft Maintenance Manual (AMM), Illustrated Parts Catalog (IPC), Fault Isolation Manual (FIM), Component Maintenance Manual (CMM), and Wiring Diagrams (WDM)

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Mechanical/Aerospace Engineering from an accredited college/university
8-10 years working history as engineer with aviation experience

Skills, Licenses & Certifications

Proficient understanding of all Maintenance and Engineering policies and procedures
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
In an expedient manner, must be able to prioritize workload, solve problems, substantiate solutions using valid engineering analytical principals, document solutions with good technical writings skills, and verbally communicate solutions throughout the maintenance organization
Must be self-motivated and discipline in work ethics
Must be able to effectively multi-task various work activities to meet the requirements of the operation
Ability to work with minimal supervision
Ability to maintain composure in a stressful environment
Strong Customer service focus (internal and external)
Works under limited direction and relies on experience to solve problem

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Pay Range: $106,000 - $145,000

Feel free to be yourself at American

Crew Manager, Inflight Performance (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is part of the Inflight Performance team within the Customer Experience-Flight (NFLT) group. The Crew Manager, Inflight Performance supervises and coordinates flight attendants' performance, investigates potential concerns, ensures consistency in policy interpretation, and helps flight attendants understand and navigate performance policies and rules of conduct.

What you'll do

Manage the day-to-day performance reports for an assigned group of flight attendants.
Leads all performance conversations and updates/documents flight attendants’ record in the Attendance and Performance System (APS).
Ensures flight attendants understand and comply with Inflight policies, procedures, and regulations
Provides coaching and counseling to flight attendants to address performance concerns.
Implements appropriate action for violations, up to and including dismissal.
Supports Inflight initiatives related to flight attendant performance.
Participates in task forces to problem solve and plan the future direction of the Performance team.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or equivalent experience
3+ years of related experience
Ability to work shift work, including weekends and holidays
Must be able to work on-site at assigned base/location

Preferred Qualifications- Education & Prior Job Experience

Current or Previous Inflight Crew Manager
Flight Attendant experience
Knowledge and experience with American-specific systems including SABRE/DECS-FOS, Absence Tracker, Attendance & Performance/Flight Caps, Tableau
Experience working with represented labor groups

Skills, Licenses & Certifications

Knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
Excellent interpersonal, planning, and organizational skills
Ability to work and make decisions independently

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Production Assistant, Base Technical Operations (DFW Airport, TX, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for providing clerical administration support for Maintenance Base employees.

What you'll do

Develops and maintains various department reports, including weekly headcount reports
Supports all aspects of WorkBrain maintenance, including time coding, shift schedules, maintain currentcrew lists, process overtime, shift swaps, and vacation with union bid lists, etc.
Maintains confidential employee files, field Trip and overtime records using WorkBrain database and/orStaff Admin
Provides front desk telephone coverage, including inquires
Greets and directs base employees and external visitors
Maintains office supplies inventory and initiates department supplies order when necessary
Submits transactions for computer and system access and password resets
Sorts and files data and correspondence; interacts with all levels of management and shop employees
Type 25-49 wpm
Must be able to work any shift, including nights and weekends

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Office experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Knowledge of RES, DECS, Sabre, IMS, View Direct, SmAArtbuy, I-Payables and WorkBrain
Ability to prioritize and organize work functions effectively
Exercise good judgement and work under time constraints with professionalism, efficiency, patience andtact
Ability to prepare correspondence and format reports
Ability to track, coordinate, and oversee several projects simultaneously with minimum supervision
Ability to maintain confidentiality including payroll information
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airportsecurity identification display areas (SIDA), if applicable
Ability to secure appropriate airport authority and/or Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr ODA Engineer (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is a member of the Engineering Team within the Integrated Operations Division.
Responsible for supporting American Airlines ODA certification activities before, during, and after aircraft modification programs. This role combines engineering expertise with leadership of conformity inspections, FAA coordination, regulatory compliance, and process improvement initiatives.

What you'll do

Conducts training for Engineers in area(s) of expertise
Serves as mentor to other Engineers
Serves as team leader/coordinator in the course of project management or problem resolution
Serves as the lead coordinator for the ODA Inspection Unit Member (IUM) program, providing oversight of conformity inspection activities and delegated inspection processes.
Serves as the focal point for conformity-related FAA guidance, policy updates, forms, and inspection best practices.
Coordinates with manufacturers and regulatory authorities, as required, and ensures that Engineering dispositions are properly substantiated in accordance with applicable regulations and Company manuals
Keeps informed of day-to-day airline operations involving field of responsibility. Assesses daily priorities in accordance with airline/departmental objectives and management directives
Responds to requests from Maintenance and other airline departments when technical assistance is required to support projects or resolve problems
Supports ODA compliance through audits, procedure updates, UM training initiatives, and monitoring of current and emerging regulatory requirements.
Maintains knowledge of current and pending regulations, which affect areas of responsibility and ensures that all Engineering actions maintain compliance with applicable regulatory requirements
Utilizes available resources to continually increase levels of technical expertise and practical experience. Also strives to improve communications skills, time management and other personal qualities pertinent to maximum effectiveness and efficiency in performing assigned duties
Actively engages with front line team members and leadership equally

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in Engineering required
6 years engineering experience
Experience supporting FAA conformity inspections and ODA delegated activities.
Understanding of 14 CFR Parts 21, 25, 121, and 183

Preferred Qualifications- Education & Prior Job Experience

Five or more years of experience working with FAA certification programs, ODA organizations, or aircraft modification projects.

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to analyze technical data and make data driven decisions
Demonstrates aptitude, ability and willingness to take on new roles and responsibilities
Ability to prepare/deliver presentations that compel acceptance of solutions
Ability to successfully interact with internal and external customers

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist, Inflight Hub Control Center (Charlotte, NC, US)

Intro

Why you'll love this job

The Specialist, Inflight Hub Control Center is part of the Inflight Team within the Customer Experience Division. This role is responsible for representing Inflight in the Hub Control Center, supporting operational reliability metrics, and collaborating with the Hub Control Center, crews, and other departments to drive on-time departures, while working in the hub control center, concourse, gates, or on aircraft as needed.

What you'll do

•   Knowledgeable of all Company and departmental policies, procedures, regulations, and the APFA Collective Bargaining Agreement
•   Collaborate with turn coordinators and Hub Control Center leaders to support the operation
•   Review flights and checks for potential crew misconnects
•   Monitor crew assignments to minimize flight delays or interruptions
•   Assist with requests from other departments, IOS, Scheduling, etc
•   Provide status of department reliability and communicates irregularities which may impact the daily operation
•   Coordinates with Crew Scheduling/Tracking for preboarding of flights or re-crewing
•   Partner with Inflight Operations Support to triage incidents and support the operation
•   Assist with delay investigations, daily and monthly reports pertaining to operational activities
•   Support departmental and station goals by reviewing and identifying delay data and trends
•   Coordinate with other departments to mitigate issues and facilitate on-time departures
•   Ensure on-time departures are consistently delivered to our customers

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•   Bachelor’s degree in related field or equivalent experience/training
•   3+ years of relevant experience
•   Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
•   Ability to secure appropriate airport authority and/or US Customs security badges
•   Must pass U.S. Department of Transportation (DOT) mandated drug test
•   Able to push/pull force of up to 60 pounds
•   Available to work shifts that include early mornings, late nights, weekends, and holidays. Along with the flexibility of shift changes for operational needs
•   Successfully perform physical requirements of the job, including emergency evacuation drills

Preferred Qualifications- Education & Prior Job Experience

• Current Inflight, Customer Care, Hub Control Center, or other operational experience
• An understanding of working with a contract labor group is desirable

Skills, Licenses, & Certifications

•   Ability to engage, coach, and collaborate with crew members and other departments to achieve an on-time departure.
•   Ability to make sound decisions in a fast-paced environment in addition to analyzing and making decisions based on data
•   Ability to effectively coordinate multiple projects at the same time
•   Excellent interpersonal, planning, and organizational skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Revenue Management Operations Research (Fort Worth, TX, US)

Intro

Why you'll love this job

The role is a part of the Revenue Engineering Team within our Revenue Management group. This role is responsible for developing and driving improvements in Revenue Management systems by building automation forecasting and optimization engines that are responsible for increased performance and revenue for all flights in the American Airlines network.

What you'll do

Defines and solves complex problems through quantitative analysis and analytical models, using operations research, statistics, machine learning, and forecasting techniques.
Builds mathematical models, develops applications, and provides support to the business.
Participates in model design, prototype, model development, and model implementation.
Formulates hypotheses and design tests to support business.
Leverages statistics to evaluate tests that will drive positive revenue decisions.
Implement prototype solutions using programming languages such as Python and statistical tools like R, as well as business insights.
Develop a solid understanding of core airline economics and be well positioned for potential advancement.
Works within revenue management and various commercial groups to creatively solve business problems by understanding business processes and airline economics in order to identify and implement solutions that will drive revenue performance.
Deliver professional presentations and communications around complex topics targeted to varied audiences.
Partners with Information Technology to implement prototype solutions and improve systems.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Master’s/PhD degree or Bachelor’s degree in a quantitative discipline (e.g., Computer Science, Data Science, Applied Mathematics, Statistics, Operations Research, Engineering, etc.)
• Experience working with a minimum of one programming language like Python, R, Java, or other relevant programming languages
• Knowledge in at least one of these skilled areas: machine learning, optimization, simulation, statistics

Preferred Qualifications- Education & Prior Job Experience

• Master’s/PhD in Computer Science, Data Science, Applied Mathematics, Statistics, Operations Research, Engineering or related field
• Experience solving large-scale problems and familiarity with the airline industry are a plus

Skills, Licenses & Certifications

• Successful candidates will have a demonstrated aptitude for logical analysis, problem identification, and problem solving as well as excellent interpersonal and communication skills.
• The ability to use computer-based tools and programming languages to implement solutions is required.
• Strong experience with Python, R, writing complex SQL queries, Big Data or experience with other data mining packages is a plus.
• Willingness to show initiative and take ownership of job responsibilities.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience (Providence, RI, US)

Intro

The pay range for this role is $51,000- to $86,500 taking into account the qualifications and experience of the selected candidate.

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Certification Engineering (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is a member of the Organizational Delegation Authorization (ODA) and Certification Engineering Team within the Integrated Operations Division.

What you'll do

Manage and organize digital data and documents from multiple stakeholders
Develop and manage digital data packages to support AA ODA projects
Audit design data approvals for quality and compliance with established procedures
Compile and analyze data to support STC project compliance reporting
Monitor ODA Unit member activity and provide monthly reports to ODA Administration
Gather and compile data for technical audits and annual evaluations of ODA Unit members
Prepare data for the Annual ODA Audit for submission to the FAA
Provide day-to-day operational support to ODA staff
Identify opportunities to improve reporting, data management, workflow automation, and business processes.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree, associate’s degree, or equivalent combination of education and experience
Proven experience in auditing documents for accuracy and compliance
Strong background in data management and organization
Ability to compile and analyze data to produce clear, accurate reports
Proficiency in creating professional presentations

Preferred Qualifications- Education & Prior Job Experience

Familiarity with Customer & Supplier Data Transmittal (CSDT) system or similar platforms
Experience collaborating with ODA or FAA personnel
Knowledge and experience working with ODA Supplemental Type Certificates (STCs)

Skills, Licenses & Certifications

Advanced proficiency with Microsoft 365 applications, including Excel, Word, Outlook, Teams, and SharePoint.
Proficiency with Power BI and Power Automate
Demonstrated analytical and problem-solving skills; high level of attention to detail; outstanding organizational skills
Ability to handle multiple duties/priorities on a daily basis
Ability to function effectively under deadlines and still maintain accuracy; able to keep up in a fast-paced work environment.
Ability to collaborate and effectively communicate with engineers, ODA Unit Members, and cross-functional business partners

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Staff Assistant I, Airport Hub/Gateway - DFW (DFW Airport, TX, US)

Intro

Why you'll love this job

This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division.
Responsible for handling one or more of the following as their primary role:
- Attendance and compliance
- Distribution of equipment and supplies
- Coordinating payroll
- Coordinating and maintaining operation coverage and lost time
- Managing new hire and transfer boarding

What you'll do

Performs a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations
Provides assistance with preparation of management presentations and special projects as required
Troubleshoots and escalates office technology issues, including telephone and copier machines
Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.
Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)
Assists with American Airlines and SIDA badging renewals
Assists with tracking DFW airport parking for team

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of MS Office Products including Word, Excel, Powerpoint, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs
Ability to effectively communicate both verbally and written with all levels within the organization.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Engineer, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:

Programming Languages: Java
Frameworks: Spring/SpringBoot
Front End Technologies: Angular/React
Deployment Technologies: Kubernetes, Docker
Source Control: GitHub, Azure DevOps
CICD: GitHub Actions, Azure DevOps
Data management: SQL-based database platforms, MongoDB, Redis
Integration/APIs Technologies: Kafka, REST, GraphQL
Cloud Providers such as Azure and AWS
Test Automation: Postman, SonarQube, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq

Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and
Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist/Sr Specialist, Payroll Operations (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Payroll Operations team within the Finance Division.
Responsible for timely and accurate processing of assigned employee payroll checks including collection, review, input, edit, output and verification of payroll data.

What you'll do

Processes payroll data accurately by the required deadline
Consistently applies company policy and government regulations to all processing
Maintains the security and confidentiality of all payroll related information
Reviews audit reports for accuracy and requests corrections as necessary
Researches team member inquiries and provides solutions as required in a timely manner
Knowledgeable of labor agreements and applicable processing requirements to specific workforce groups, such as unions
Organizes and maintains records utilizing special processing that reduces the occurrences of incorrect payments to employees
Adheres to existing SOX processing maps and requirements
Assists in special projects, system testing, and other duties as assigned
Provides training and updates documentation as needed
Communicates all discrepancies to payroll supervisor or department timekeeper as necessary

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent or equivalent training/experience
3 years of working in a high volume, multi-state payroll department

Preferred Qualifications- Education & Prior Job Experience

Experience with payroll systems (SAP preferred)

Skills, Licenses & Certifications

Above average customer experience and organizational skills
Ability to work as a team player in a high stress environment
Use of analytical skills to identify and address potential issues
Ability to explain and interpret complex payroll information to employees at all levels of the organization
Skilled in Microsoft Office suite (e.g. Excel, Word)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist, Operations Support (Fort Worth, TX, US)

Intro

Why you'll love this job

In this role, you will be responsible for providing support for FOS, ensuring seamless operations across various departments including Dispatch, Load Planning, Ramp Services, Maintenance, Engineering, and Crew Management.

What you'll do

Provide support for the Flight Operating System (FOS) across all company departments
Resolve FOS issues promptly and effectively, escalating complex problems when necessary
Conduct data integrity checks and edits in the FOS database to ensure accuracy and reliability
Manage aircraft configurations, including additions and removals for deliveries and retirements
Compile and distribute daily Operations Review Reports and other operational performance analyses
Coordinate critical operational schedule changes and implement regular FOS schedule adjustments
Monitor and manage the ACARS (ARINC Communications and Reporting System) for automated flight status updates
Assist with FOS security measures and provide necessary access and permissions
Update records to ensure dispatch and other departments have accurate and up-to-date information
Correct flight records to validate traffic data is factual
Perform other duties as assigned to support operational efficiency and excellence

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

High School diploma or equivalent experience/training.
Experience in transport airline operations, including roles in flight operations, dispatch, load planning, ramp operations, airport tower, or maintenance control

Preferred Qualifications - Education & Prior Job Experience

5 years of experience in airline operations with proficiency in FOS
Associate degree or higher in Science, Aviation or Computer Science or equivalent experience

Skills, Licenses & Certifications

Strong proficiency in MS Office Suite of tools
Excellent analytical and problem-solving skills with the ability to prioritize tasks effectively.
Effective communication skills, both verbal and written, with the ability to interact professionally across various levels of the organization
Ability to work under pressure in demanding operational conditions, including weekends, holidays, and on-call shifts

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management (Charlotte, NC, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Administrator/Senior Administrator, HRIS - SuccessFactors (Onboarding 2.0 and Employee Central) (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is an HRIS Success Factors System Administration team member within the People/HR Division. The position will serve as the technical subject matter expert, providing specific expertise in the areas of SuccessFactors system functionality, system features, report generation, data integrity, and data analysis.

What you'll do

Designs, monitors, and maintains system processes, procedures, and support documentation based on lessons learned, continuous improvement, and semi-annual releases for each of the platform's modules
Collaborates with other system administrators to ensure consistency, share best practices, improve processes, and develop system knowledge
Leads process improvement efforts, primarily in the areas of workflow, system enhancements, and utilization
Develops and writes quality assurance tests and participates in their execution
Manages day-to-day operations and special projects
Consults with the COE tower with a forward-thinking, analytical approach to looking at future release functionality
Possesses deep system knowledge to make process and system changes, including configuration, permissions, etc.
Ensures consistent processes across solutions
Manages the implementation of new products, new processes, and requirements
Manages release updates and works with leadership to determine enablement plan
Manages thorough testing of system changes in Test and Production environments
Leads organizational communication & change management efforts
Coordinates creation and delivery of training for end users (Documentation/Training materials)
Monitors and triages interface issues with 3rd party vendor solutions as needed

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor’s degree in a relevant field or equivalent experience/training
Minimum of 3 years experience with technical design and configuration of SAP cloud platform - SuccessFactors
Active SAP SuccessFactors Onboarding 2.0 and Employee Central accreditation or certification
Preferred additional active accreditation or certification in SAP SuccessFactors Recruiting
Advanced administrator skills in SuccessFactors Onboarding 2.0 and Employee Central
Previous experience with large-scale system implementation and support
Hands-on experience with standard and custom MDFs, foundation objects, associations, and business rules required
Previous experience in the Agile Methodology, preferred
Advanced knowledge and experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Sr Manager, Operations Strategic Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is part of the Contact Center Strategy & Planning Team within the Customer Division, which is the epicenter of all Customer Experience strategic initiatives.
Responsible for working cross-functionally with all groups within the Customer Experience organization, including Customer Experience Innovation and Delivery, Reservations, Service Recovery, and Contact Center Technology, as well as with Finance, Loyalty, Sales and Distribution, among others. A very dynamic role that explores the contact center world in search of opportunities for continuous improvement, growth plans, product development, delivery transformation, and recommendations that lead to a world-class customer experience. Works closely with business partners to ensure American is always one step ahead of a quickly evolving industry.

What you'll do

Leads strategic direction and large-scale ad hoc projects for American’s customer experience and contact centers to make them best in class
Leads a team of 10+ analysts in a variety of functions aimed at driving profitability, improving operational performance and enhancing the customer experience
Provides guidance to analysts who conduct statistical and trend analyses to forecast call/case volume and other key metrics in order to accurately develop financial and staffing models
Partners closely with Finance to develop budgets, financial forecasts and staffing models to support staffing needs and promote customer experience initiatives
Owns and manages a variety of strategic and analytical projects to support the future vision of Reservations, Service Recovery and Contact Center Technology
Evaluates existing business processes and analyzes/recommends solutions to increase work efficiency, operational performance and customer experience through technology, business process improvements and staffing adjustments
Builds relationships with business owners at all levels within Customer Experience, Reservations and Service Recovery and develop action plans to overcome business challenges
Creates presentations and frequently interacts with and presents to senior leadership
Works with leadership to set the department strategy based on current and future company initiatives and prioritize projects which include cross-utilization within the department or with other departments

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in relevant field or equivalent experience/training
7 years related work experience
5 years of prior managerial experience
Experience working on strategic initiatives, seeing projects through from vision through implementation

Preferred Qualifications- Education & Prior Job Experience

Master's degree
Advanced experience with Excel modeling
Contact center knowledge (Reservations and/or Service Recovery) and understanding of contact center operations and staffing strategies
Experience working with and presenting to senior leadership
Experience with American's financial budget and forecast process

Skills, Licenses & Certifications

Ability to lead a large team on projects that impact multiple business units
Strategic mindset with a demonstrated aptitude for understanding the business, working with data, and solving problems creatively
Effective leadership skills with the ability to communicate expectations, motivate team members, provide feedback, delegate tasks and promote career growth of direct report(s)
Advanced skills with Excel and PowerPoint presentation development
Self-motivated individual with a high personal standard of excellence who can work independently to drive for results
Highly conceptual thinker that excels at thinking outside-the-box
Ability to function in a high volume, multi-project, and sometimes ambiguous environment
Excellent organizational and planning skills
Ability to identify opportunities for improvement as well as proven success driving change through strategic initiatives
Ability to work within teams to accomplish goals
Excellent presentation skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist/Sr Specialist, Technical Operations Support Desk (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Tech Ops Support Desk Team within the Supply Chain Department of the Integrated Operations Division.
Responsible for providing business assistance and support for incoming queries and issues related to Technical Operations, SCEPTRE, SAFE, APC, LMO, BLAST, and any other future Technical Operations' systems. This position also supports a customized working solution while trouble shooting problems and any application related issues. It provides system configuration support, open error logs, and works directly with end users to resolve and close them out.

What you'll do

Facilitates the development of solutions for complex compliance performance problems involving multiple issues or individual items
Captures requirements, tracks and resolves application/operational issues and utilizes appropriate tools to solve these with minimal supervision
Provides periodic support and training to team members
Recommends user friendly solutions when appropriate
Builds relationships and coordinates cross-functionally with all Business owners, operations, and locations
Escalates significant issues impacting users for prompt resolutions
Coordinates and facilitates root cause analysis for system defects that impact systems reliability
Outlines containment activities and short term alternate solutions as stop gap until corrective action is fully implemented
Seeks out action plans and recommends actions to improve operational performance
Identifies and resolves high priority and high profile performance issues
Provides support as an analytical resource
Communicates system irregularities to the appropriate parties
Interacts with Project Management and Business leadership teams to help set direction and determine priorities while working collaboratively with user groups
Some travel required
Must be able to work shift work and holidays in a 24/7 operation

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 years' experience customer facing/service training and/or applied work experience

Preferred Qualifications- Education & Prior Job Experience

Some college or customer service training
Knowledge of American Airlines, Supply procedures with background in Inventory Control/Warehousing, Purchasing and Aircraft Maintenance

Skills, Licenses & Certifications

Ability to handle a variety of operational systems issues and customer complaints
Possesses an operational understanding of supply chain concepts, with work or internship experience applying those concepts
Good customer facing and service skills
Self-directed and resourceful with the ability to handle multiple, simultaneous tasks with exhibited follow through and initiative
Understanding and use of technical tools for analysis, problem solving, and quality improvement
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Cargo Strategy (DFW Airport, TX, US)

Intro

Why you'll love this job

Join the Cargo Solutions Delivery team at American Airlines Cargo, where you'll play an important role in improving the technology, data, and processes that support our Commercial and Customer-Facing teams.

As a Business Technology Analyst, you will serve as a business-facing technical resource responsible for administering commercial systems, maintaining master configurations, supporting system enhancements, and delivering automation solutions that improve operational efficiency. You will partner closely with various Cargo teams to streamline workflows, improve data quality, reduce manual effort, and enhance the customer experience through technology and intelligent automation.

What you'll do

Supports the development of emerging technology strategy for cargo including: identifying, evaluating, creating implementation plans for, and monitoring the success of third-party technology within American Airlines Cargo
Participate in the development of business cases and high-level financial analysis for emerging technology and innovation opportunities
Collaborates on major initiatives for the division (examples include: product/service launch, new distribution channels, etc.)
Interfaces cross-functionally with all Cargo departments to support strategy development
Team up with other groups to perform a wide range of analytical functions related to cargo product performance using SQL and Tableau
Maintains a nuanced opinion of current dynamics in the air cargo market
Interfaces with external customers to better understand their needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent experience/training
3 years of experience in cargo, strategy, or innovation/emerging technology work

Preferred Qualifications- Education & Prior Job Experience

Master's degree

Skills, Licenses & Certifications

Strong analytical, strategic thinking and written and verbal communication skills
Ability to prioritize and navigate projects among competing priorities, both within and outside one's own organization
Ability to work collaboratively both across and outside the organization at all levels \
Self-starter who solicits input from several sources

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Part Time (Seattle, WA, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Developer/Sr Developer, IT Applications (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division
Responsible for leveraging cutting edge technology to solve business problems at American Airlines by participating in all phases of the development process from inception through transition, advocating the agile process and test-driven development, using object-oriented development tools to analyze, model, design, construct and test reusable objects, and making the codebase a better place to live and work

What you'll do

Collaborates with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements
Maintains and enhances existing services, applications, and platforms using domain driven design and test-driven development
Troubleshoots and debugs complex issues; identifies and implements solutions
Creates detailed project specifications, requirements, and estimates
Researches and implements new technologies to enhance current processes, security, and performance
Supports the development of coding standards and adheres to best practices and security guidelines
Works closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments
3 years of professional, design, and open-source experience

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
5 years of full Software Development Life Cycle (SDLC) experience
Airline Industry experience

Skills, Licenses & Certifications

Proficiency in Full Stack Development
Proficiency and demonstrated experience in the following technologies:
- C#, .NET Core, ASP.NET Core, Java, HTML5, CSS, Node, Angular, SOAP/REST
- DevOps Toolchain tools like Github, Github Actions, ADO, Terraform, Github Copilot
- Relational and NoSQL databases (Cosmos, Redis, PostgreSQL)
- Cloud-based development: Kubernetes and Azure Cloud
- Automation and unit test framework
- Azure Event Messaging
Proficiency in object-oriented design techniques and principles
Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.)
Experience in Agile methodologies, such as SCRUM
Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist-Business Development, AACU Marketing (Washington, DC, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union (AACU). The role is responsible for creating AACU growth by driving awareness and promoting participation in Credit Union products and services among our key strategic partners, potential members and existing members.

The pay range for this position is between 42k-58k.

What you'll do

Increase overall awareness of the benefits of Credit Union membership in a manner that results in new member participation and increased existing member participation by promoting all of AACU's products and services
Maintain existing relationships with companies that fall within the field of membership by building a strong rapport with decision makers and maintaining frequent personal contact with established accounts
Consult with prospective companies about their employees' financial goals and needs and identify ways to promote AACU products, loans and services to best meet those needs
Maintain knowledge of products and services offered by AACU in order to answer questions and cross-sell appropriate products to companies, members and potential members
Conduct on-site new employee orientations and membership drives, and present financial seminars and presentations
Participate in credit union, industry and community functions to raise awareness, educate potential members, enhance networking opportunities, and promote the AACU's image
Partner with Business Development Manager, Branch Managers and Marketing for AACU promotions, product development and branch-targeted marketing strategies
Maintain accurate records of business development statistics, contacts and business relations activities and provide comprehensive written reports on a regular basis regarding development efforts
Determine membership eligibility by interpreting the Field of Membership as defined by the federal charter
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
College degree in Business, Finance, or related area, or equivalent financial services experience
Proven and verifiable record of success in meeting productivity goals

Preferred Qualifications- Education & Prior Job Experience

Two years of sales/marketing/business development experience that includes identifying, researching, establishing and maintaining relationships with clients
Previous banking or Credit Union experience
Experience with SalesForce or Customer Relationship Management programs

Skills, Licenses & Certifications

Above average proficiency in Microsoft Office Suite of programs including Microsoft Outlook, Word, Excel, and PowerPoint
Knowledge of AACU's entire product and service offerings, policies and procedures
Ability to build strong relationships with internal and external clients through the use of consultative sales skills
Ability to maintain a strong member focus and manage high member expectations is essential
Ability to exercise sound judgment in decision making
Skilled in excellent planning and organization skills with the ability to prioritize, manage multiple assignments simultaneously and work well under deadlines
Ability to demonstrate excellent oral and written presentation skills, including the ability to effectively communicate with all levels of management and staff and work closely with multiple departments
Ability to self-manage and work autonomously
Ability to project a positive attitude is paramount
Ability to motivate or influence others is a material part of this position and requires obtaining a significant level of cooperation from both internal and external contacts
Bilingual in Spanish or another language is a plus
Ability to use own transportation within a 50-mile radius of assigned station
Ability to lift up to 40 pounds is required
Ability to travel for business up to 90% of the time
Ability to work evenings, before/after the standard shift, and on weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Part Time Airport Agent, El Salvador SAL (San Salvador, SV)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Business Transformation (Fort Worth, TX, US)

Intro

Why you'll love this job

The Analyst, Business Transformation will be responsible for analyzing and evaluating business opportunities, developing strategic plans, and executing projects to drive growth and profitability. The ideal candidate will have strong analytical skills, project management experience, and excellent communication skills. This role requires a creative, entrepreneurial vision focused on driving operational improvements and change management with strong technical skills.
This role is part of the Business Transformation team within our Finance division.

What you'll do

Progress American Airlines’ AI journey across the entire business, helping lead the approach and transformation centrally;
Build familiarity with AI toolset and be an AI Champion for the business;
Develop knowledge and awareness of LLM model updates and important industry developments in AI;
Embed and engage with division leaders to learn the business and build relationships; understand the complexity of business and operational processes and workflows
Collaborate with business units & executive leadership to identify and prioritize initiatives that align with overall strategy
Define project scope, objectives, and timelines for initiatives and track progress against goals
Manage project stakeholders to execute initiatives and ensure delivery on-time and within budget
Monitor and evaluate performance against established KPIs and recommend adjustments as needed
Assist in development of presentation materials for board meetings & executive presentations
Collaborate with executive team members to determine and prioritize strategic growth opportunities

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelors degree in Business or related discipline
2+ years of total experience in management/strategy consulting, investment banking, private equity, corporate strategy, Finance or other related roles

Preferred Qualifications - Education & Prior Job Experience

Skills, Licenses, & Certifications

Excellent project management skills with experience driving strategic initiatives and delivering results
Strategic planner with the ability to plan and execute upon a defined task or strategy
Outstanding written and interpersonal communication skills; ability to synthesize and convey complex business concepts effectively
Self-starter comfortable working with autonomy, and can successfully prioritize and manage multiple assignments
Fast learner with a desire to move with urgency, accountability, and intent
Knowledge and understanding of financial statements, financial modeling, and financial reporting
Innovative and creative thinker with demonstrated ability to express complex ideas in a clear and concise manner
Strong emotional intelligence and the ability quickly build internal and external relationships
Comfort operating in a fast-paced environment
Low ego individual with a collaborative and convening work style
Advanced Excel / Tableau skills and PowerPoint skills to produce board materials and data visualizations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Facilities Maintenance Operations (DFW Airport, TX, US)

Intro

Why you'll love this job

This job is a member of the Facilities Maintenance Operations Team within the Integrated Operations Division.
Responsible for Plant Maintenance operations in American Airlines' largest HUB where maintenance work is conducted in-house or contracted to a vendor. Directly oversee facilities maintenance operations and direct organized labor. Direct and manage the contract vendors with Tech Ops maintenance management team to ensure facilities-related work is maintained per company standards and the Facilities Maintenance Manual.

What you'll do

Assists Management in evaluating Plant Maintenance employees and vendors for qualifications, experience levels, facilities, parts support and overall ability to comply with Facility maintenance department programs and procedures
Makes technical recommendations regarding facilities/ (GSE) department, review contracts and vendor quotes for accuracy and correct job scope
Initiates and manages repair work orders for time and material vendors as per the outlined procedures
Reviews vendor invoices for correct labor and material charges
Informs Station Management of Facilities abuse related damage and accident repair cost
Assists local station management, personnel and vendors with part procurement and technical expertise to expedite repairs
Works with station personnel and vendors for product improvement and equipment upgrades. Provide vendors with direction to enhance the operation and improve cost efficiencies
Performs Facilities, station, and vendor audits to ensure compliance with all Facilities Maintenance policies, procedures and standards
Completes other duties as assigned by management
Some travel may be required
Must pass a background reference check and criminal fingerprint check
Must pass a background for SIDA badge, if applicable

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Knowledge of HVAC and industrial mechanical systems

Preferred Qualifications- Education & Prior Job Experience

Strong working knowledge of the General Procedure Manual and Safety Policy Procedure Manual
Knowledge of airport facilities maintenance and general repairs
Experience supervising / leading represented workgroups
Knowledge of Airport Baggage Sortation system
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills

Skills, Licenses & Certifications

Electrical or HVAC certification
Ability to manage multiple areas of responsibility
Excellent analytical, organization and planning skills
Ability to assign work to designated workers
Knowledge of Microsoft Office
Understanding of airline/technical operations
Ability to multi-task
Ability to change direction when needed

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (Phoenix, AZ, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Part Time (Pittsburgh, PA, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Full Time (Washington, VA, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more