Jobs at American Airlines

Coordinator, Airport Customer Experience Compliance (Milwaukee, WI, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Responsible for advancing station success in the Airport organization through performance reviews, station interactions, and other engagements.
This role is a part of the compliance team within our Airports organization.

What you'll do

The Compliance Coordinator is responsible to ensure stations meet all Local, Federal, and Corporate mandates, regulations, and corporate directives. This role must maintain detailed records and present discrepancies to station leadership or escalate issues to headquarters as necessary. The Compliance Coordinator is responsible for investigating irregularities and interfacing with both regulatory agencies and internal subject matter experts. Areas of oversight may include, but not limited to:

Dangerous Goods regulations
Hazardous waste storage and handling procedures
FAA, TSA, DOT, and FDA regulations
Environmental, Safety, Security, and OSHA regulations
Compliance for above/below the wing operations including Business Partner Operations
Review Internal Control standards to ensure the safeguarding of company assets and maintain a financially fit station
Conduct effective compliance reviews and proactively identify, investigate, and resolve areas of concern
GSE and Facility preventative maintenance
Interacts with American Airlines leadership and outside regulatory agencies

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Leadership with practical coaching experience
Ability to work varying hours and shifts to meet business requirements and workload demand

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in related field
Customer service experience

Skills, Licenses & Certifications

Applicable valid driver’s license as required by local authorities
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint
Satisfactory completion of written test
Excellent interpersonal skills
Ability to accomplish multiple tasks within a limited timeframe
Ability to work independently and make sound decisions using individual judgment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cleaner (Pittsburgh, PA, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Set up work area and gather cleaning supplies
Use appropriate equipment necessary to reach the surface to clean (e.g., ladders, step stools, stairs)
Mix cleaning compounds and solutions
Handle specialized cleaning solutions
Alert Crew Chief or supervisor of any parts of aircraft area that may be worn or show signs of corrosion
Alert Crew Chief or supervisor of any repairs that may be needed (e.g., repairs to cleaning equipment)
Maneuver oversized airplane parts to complete cleaning tasks by selecting the appropriate lifting device, if applicable
Perform Foreign Object Debris (FOD) walk
Clean equipment (e.g., cranes) that has been used to achieve work tasks
Clean own work area
Service equipment used in order to keep in working condition
Ensure forms, records, reports, and other paperwork are completed properly
Clean aircraft components/parts (e.g., engine, fan blades, gaskets) by using the cleaning process (e.g., blasting, scrubbing, buffing) that is most appropriate given the object to be removed (e.g., dirt, grease)
Clean and polish automotive and ground equipment
Clean the exterior of an aircraft (e.g., windshields) using the cleaning process that is most appropriate given the object to be removed
Clean and/or polish the interior of aircraft
Clean hangers and related facilities, such as locker rooms
Clean aircraft windshield
Wash the interior belly and nacelle areas of the aircraft
Spray wheel and flap wells with cleaning compound
Perform cabin service (e.g., arrange magazines and other passenger conveniences in aircraft)

Cleaner Work Conditions

Perform duties while positioned on the exterior of aircraft (e.g., work on the wing), sometimes from tall heights (e.g., work on the tail)
Perform work duties wearing personal protective equipment (PPE), sometimes including a respirator
Access small compartments within the aircraft (e.g., areas under floorboard)
Stand, bend, lift, pull, and push for extended periods of time
Perform duties in conditions that are dirty (e.g., dirt, dust, grime)
Perform duties that require use of personal protective equipment (e.g., wearing respirators while working around fumes and vapors)
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Use non-powered equipment (e.g., brushes, abrasive pads)
Use powered cleaning equipment, such as a tank agitator, automatic parts washing machine, pressure washers, steam cleaners, and compressed air hose

What you'll do (cont.)

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees and stakeholders in order to accomplish work tasks
Use relevant computer and electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Text

Preferred Qualifications- Education & Prior Job Experience

Text

Skills, Licenses & Certifications

Text

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Plant Maintenance Mechanic - Stationary Operating Engineer (New York City, NY, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $45.09 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Troubleshoot, disassemble, clean, check, repair, rework, replace, fabricate, assemble, install, and adjust any building component, plant equipment, automotive and ground equipment, machinery, accessories, and parts
Execute assignments requiring plumbing skills
Execute assignments requiring millwright skills
Weld materials
Perform general building maintenance and construction work
Maintain locks and keys for facility (doors, desks, gates) and other airport locations, including digital security access doors and gates

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of thirty-six months (36) or more journeyman experience in one or more maintenance trades such as a carpenter, electrician, HVAC, millwright, painter, plumber, or welder.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
You will be required to successfully complete our drug screening process.
Any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Material Logistics Specialist (New York City, NY, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $22.75 per hour.

What you'll do

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Maintain inventory within established specifications and in serviceable condition by following the appropriate procedure to exchange a broken tool, to request repairs, or to requisition additional supplies
Check items handled against requisitioning or accompanying forms to identify any apparent mishandling, discrepancy, or other error
Check tools for serviceability and expiration date
Count physical inventory, checking minimums and maximums
Identify objects by referring to parts catalogues, parts lists, location index, and company manuals
Inventory and warehouse supplies, including tools and materials
Issue items upon request to authorized personnel
Load and unload items
Pack and unpack items
Place discrepancy items into a special action holding area (SAD)
Receive and prepare parts and materials for shipment
Requisition parts and materials
Set up stock room/inventory facilities (e.g., determine proper storage methods, identification, and stock location)
Sort non-serviceable items into salvage or scrap bins according to their condition
Stock and retrieve items according to company, fire safety, and “good housekeeping” regulations and practices
Visually inspect items for defects, damage, or wear
Complete proper paperwork to loan, borrow, or buy parts from other airlines
Correct routine errors related to requisitioning and its accompanying forms
Exchange information with Inventory Records personnel
Give data on stock to Company personnel
Provide support to management in the completion of audits, as needed
Read and understand materials, such as FAA/OSHA regulations and packaging instructions for shipping out dangerous goods
Report any discrepancies to Crew Chief or supervisor
Report overdue items and shortages to Crew Chief or supervisor
Drive motor vehicles and other stores equipment
Obtain certification on and drive a forklift
Operate storage equipment (e.g., parts chaser, tricycles, and other carts) in a safe manner
Pick-up and deliver parts and materials to designated locations
Use handhelds (e.g., iPads, scanners) to confirm receipt of company materials
Use proper personal protective equipment (PPE) to perform work (e.g., harnesses or seatbelts)
Use various tools (e.g., hammer, pliers, screwdriver, drill)

MLS General Functions

Perform general housekeeping in work area
Handle hazardous materials
Sign for the quality of own work
Maintain knowledge of and work with manuals, supply/parts catalogs, electronics parts tracking systems, and other parts ordering devices
Maintain knowledge of tool Inventory and control systems, tool checkout, including shelf-life items and certification records
Maintain security clearance, driver’s license, and Security Identification Display Area (SIDA) badge

What you'll do (cont.)

American Airlines General Functions

Coordinate with other employees and stakeholders to accomplish work tasks
Receive assignments from Crew Chief or supervisor
Properly complete forms, records, reports, and other paperwork
Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Applicants must have either successfully completed two years (equivalent) of college or have received a certificate from an acceptable trade/technical school or must have twelve (12) or more months of acceptable experience in a general warehouse or similar type supply function involving receiving, shipping and binning material by parts and serial number.
Successful completion of all required qualifying tests; including hazardous material handling.
Read and write legibly to complete forms and/or acknowledge messages, as well as identify Company part numbers, invoice, bill of lading, and shipper numbers, as required.
Ability to distinguish colors.
Use simple arithmetic (Addition and subtraction of six-digit numbers)
Must have knowledge of and the ability to use basic computer skills.
Expected to meet all qualifications as designated in the Material Process Specification Manual (MPSM) and satisfactorily demonstrate qualifications by successfully completing the applicable test(s) prior to the expiration of the probationary period.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Reports to work on a regular and timely basis.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
This job is subject to Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two-year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines, and Opiates.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Plant Maintenance Mechanic-Ground Service Equipment (New York City, NY, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $39.59 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Execute assignments requiring auto mechanic skills
Tow ground equipment
Execute assignments requiring skills from a skilled journeyman trade
Execute assignments requiring electrical skills
Execute assignments involving high-pressure hydraulic skills
Execute assignments requiring heating and air conditioning-related skills
Maintain required licenses, certifications, and/or qualifications
Connect/remove ground power and ground start units

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of eighteen (18) months training from an accredited school in automotive mechanical maintenance, or 18 months mechanical experience on automotive equipment.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Aviation Maintenance Technician - Machinist (Phoenix, AZ, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Service aircraft, including but not limited to, mechanical work involved in the dismantling, disassembly, overhauling, repairing, fabricating, assembling, welding, checking, repairing, replacing, testing, adjusting, installing, and erecting all parts of airplanes required to maintain airworthiness of aircraft and their components
Conduct scheduled maintenance inspections
Certify for the quality of own workmanship (i.e., that it is in accordance with the proper maintenance manuals and references)
Connect/remove ground power and ground start units
Push out/tow aircraft and perform guideman functions

AMT Work Conditions – General Functions

Perform inspections in extreme environmental conditions, including extreme heat (over 100° Fahrenheit), extreme cold (below 32° Fahrenheit), rain, sleet, wind, and snow
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Perform duties that require use of personal protective equipment (e.g., wearing fall protection while working at heights, wearing respirators while working around fumes and vapors)
Perform duties in conditions that are dirty (e.g., dirt, dust, grime)
Perform work in confined, tight, or awkward spaces

AMT General Functions

Sign mechanical flight releases and/or airworthiness releases
Maintain knowledge of and use manuals, supply/parts catalogs, minimum equipment lists, and general maintenance manuals
Ensure forms, records, reports, and other work-related paperwork are completed properly
Perform Foreign Object Debris (FOD) walks
Clean work area
Request parts

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Receive assignments and follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees and stakeholders in order to accomplish work tasks
Wear uniforms as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

High School diploma or GED
Valid driver's license
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Valid certificate of completion or its equivalent from an accredited Machinist Program, which includes training on both CNC and manual machines.
Minimum of Twenty-four (24) months of verified, hands-on, machining experience in any combination of machines to include mill, lathe, grinder, or CNC. Must satisfactorily demonstrate his qualifications by successfully completing a test prior to the expiration of the probationary period.
Verifiable, hands-on experience of the actual time spent in the repair, maintenance, overhaul, or manufacture of aircraft or comparable parts.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Reports to work on a regular and timely basis.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges
This job is subject to the Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two-year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines, and Opiates.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Executive Assistant, VP (Fort Worth, TX, US)

Intro

Why you'll love this job

This is more than an assistant role. It's a front-row seat to how one of the world's largest airlines runs its airports. As Executive Assistant to the Vice President of Customer and Operational Excellence, you'll keep a fast-moving leader organized. You'll manage complex calendars, coordinate meetings and events, and plan domestic and international travel with foresight and efficiency. Along the way, you'll build skills that will help you for the rest of your career.

Learn to work smarter with AI. You'll build basic skills in using AI as an everyday helper. You'll use it to draft correspondence, summarize meetings, prepare presentations, and make routine work like scheduling and expense reports easier. You'll get hands-on experience with the tools that are changing how work gets done, with support to grow your confidence as you go.
Discover every part of airport operations. You'll see how the whole operation fits together: customer experience, frontline and contact center training, resource planning, performance analytics, and operational strategy. Every day is a new chance to learn how an airline delivers for its customers.
Be at the center of it all. You'll work with leaders at every level, outside business partners, and community leaders. You'll be a trusted partner who keeps confidential information safe and keeps the team running smoothly.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Manage Vice Presidents’ calendars to allow for participation in key meetings and time for individual work
Plan and prepare meetings and events (logistics, documents, presentations, catering, etc.) for executives’ departments
Responsible for booking travel (domestic and international), as well as hotel accommodations, transportation, and itinerary creation with ability to anticipate travel needs, mitigate issues, and collaborate with appropriate resources to resolve in a timely manner
Interacts professionally with all levels of management, external business partners, and community leaders
Compose correspondence, prepare presentations, reports, and other ad hoc materials with attention to detail and accuracy
Responds to inquiries, requests, and complaints within limits of authority
Protects the integrity of confidential information for all matters
Manage time and attendance, expense reports, invoices, and ordering of supplies

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED equivalency
0-2 years work experience in a prior executive assistant or office management position or 3+ years of AA experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in a relevant field
5+ years work experience in a prior executive assistant or office management position

Skills, Licenses & Certifications

Excellent working knowledge of Microsoft software to include Word, Excel, PowerPoint, Outlook, and Teams
Must be self-motivated with strong organizational skills, ability to prioritize conflicting needs and requests, and meet deadlines
Demonstrates excellent analytical and problem-solving skills
Exhibits high emotional intelligence
Can perform in a fast-paced environment, manage multiple tasks simultaneously, work extended hours as needed, and function as an integral part of a team with minimal supervision
Familiarity with Workbrain, Coupa, Concur, and proprietary software

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Analyst, Cargo Solutions Delivery (Fort Worth, TX, US)

Intro

Why you'll love this job

The team member is responsible for developing, analyzing, forecasting, and executing on the division’s short- and medium-term business plans.
You'll evaluate and innovate all cargo products and services, identify specific geographic, customer and product revenue opportunities, and providing industry thought leadership..

What you'll do

Creates, defines, evolves and transforms vision/strategy into product roadmap; provides guidance on backlog prioritization
Partners with functional leaders, L5+ to develop capabilities that meet business and customers’ needs onward for the future
Develops “go to market” strategy for the technology product that is in alignment with business strategy and challenges the status quo
Manages stakeholder communications and engagements to ensure product is aligned with interdependent groups (e.g. other products, functions); manages internal stakeholders to protect product-level alignment
Gains and maintains an expert-level understanding of iCargo and its interactions with other systems, including impacts to Cargo and the business
Initiates, completes, and presents analysis recommendations and strategies to Cargo management and IBS/IBS community (other airlines using the platform)
Builds, manages, and leverages the relationships within Cargo, Cargo IT, IBS, and the IBS community and any and all groups impacted by product
Manages, maintains, and updates all Cargo business process flows; including serving as the main steward of periodic reviews and auditing of all process flows for all business areas

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3+ years of work experience as a Business Analyst and/or Product Owner

Preferred Qualifications- Education & Prior Job Experience

Related subject area expert or other related experience

Skills, Licenses & Certifications

Ability to build working relationships with business leaders, process owners, vendors and IT colleagues at all levels
Self-starter and quick learner
Displays high levels of personal initiative and thrives in a fast-paced team environment
Ability to maintain clear and open communication channels to manage expectations
Strong organization, planning, interpersonal, and negotiating skills
Strong aptitude for process design and controls, and the ability to synthesize large amounts of data into concise presentations, insights, and recommendations
Strong analytical, estimating, and problem-solving skills
Ability to work well under pressure, consistently meet deadlines, and embrace and adapt to change easily
Strong attention to detail and accuracy
Ability to support multiple projects and produce quality results
Ability to effectively prioritize and manage change and customer expectations
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and SharePoint

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifeâs journey? Feel free to be yourself at American.

Manager, Customer Science (Customer Analytics) (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Customer Analytics and Insights Delivery team within the Revenue organization.
Responsible for managing a group of analysts/data scientists who are well-versed in a variety of customer data and analytical techniques to provide meaningful data-driven customer insights to all areas of the company, including: Loyalty, Marketing, Revenue Management, Sales, Network Planning, all customer facing work groups, and IT.

What you'll do

Develop strategic customer segmentations that are relevant for our commercial strategy and communicate them with the broader commercial organization
Help inform our long-term commercial strategy by enhancing strategic customer segmentations
Develop analytical frameworks to help understand customer behavior, their long their value and their retention drivers
Lead the design, development and implementation of advanced analytics insights and solutions that generate customer value and growth for American
Champion the introduction of customer frameworks and customer data into strategic commercial projects
Champion the adoption and correct implementation of Gen AI and Agentic AI tools and techniques that leverage customer data in the revenue organization. ⁣‍‍‍‍‍‍‍⁣‍‍‍‍⁣⁣⁣‍
Identify key data opportunities to enhance customer segmentation and inform data strategy teams to prioritize its generation, adoption, curation and literacy.
Develop and communicate customer segmentation best practices with the broader commercial organization
Provide the strategic leadership, collaborative coordination, and creative problem solving to mentor and manage a successful team
Ensure continuous upskilling and provide development opportunities for talent in the organization, and be always recruiting future leaders for the organization
Contribute to and drive forward a thriving team culture exemplified by personal integrity and accountability, respect and inclusiveness, collaboration, adaptability, positivity, and care for others

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Finance, Data Analytics, Statistics, or equivalent quantitative experience
5 years of experience in the customer analytics space, including data science, data management, customer engagement, customer insights, and machine learning/artificial intelligence (ML/AI)

Preferred Qualifications- Education & Prior Job Experience

Advanced degree, strong understanding of airline economics, experience managing a team of data analysts/data scientists with advanced quantitative skills

Skills, Licenses & Certifications

Ability to synthesize vast amounts of seemingly disparate data and translate into actionable insights
Ability to deliver clear and concise findings to a variety of audiences, including senior management, by integrating data from different sources
Ability to work effectively with multiple groups which have differing priorities
Understanding of customer data and customer interactions specific to the airline as well as customer behavior and customer experience management practices that are applicable to all industries
Ability to coach data analysts to improve their use of customer data and analytical techniques

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, youâll have access to your health, dental, prescription and vision benefits to help you stay well. And thatâs just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself â thatâs why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Engineer, IT AI (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
AI domain encompasses disciplines and job families dedicated to the creation, implementation, and management of artificial intelligence technologies. This domain includes roles focused on the research, design, engineering, application, and governance of AI systems. Within the AI domain, professionals work on developing intelligent algorithms and data-driven solutions to solve complex problems and improve decision-making processes. The scope of AI covers various subfields, including natural language processing (NLP), computer vision, robotics, reinforcement learning, and generative AI, agentic AI, and low-code AI development.

What you'll do

Collaborate with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements for AI solutions
Maintain and enhance existing enterprise services, applications, and platforms using domain driven design and test-driven development
Troubleshoot and debug complex issues; identify and implement solutions
Create detailed project specifications, requirements, and estimates
Research and implement new AI technologies to enhance current processes, security, and performance
Work closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs
Work on pioneering projects that harness the power of artificial intelligence to solve complex problems and create significant business value.
Responsible for participating in all phases of the development process, following agile processes and test-driven development, and using object-oriented development tools to analyze, model, design, construct and test reusable objects.
Partner with a diverse team of experts, leveraging cutting-edge technologies to build scalable and impactful AI solutions.
Build and deploy AI agents and workflow automations using low-code platforms such as Microsoft Copilot Studio and Power Automate, as well as the Anthropic Claude ecosystem (Claude Cowork, Claude Code, skills, and plugins), connecting them to enterprise data through connectors and Model Context Protocol (MCP) servers
Help create reusable templates, prompts, and guardrails that enable business teams and citizen developers to build AI assistants and automations safely
Work in a forward deployed model alongside business and operations teams (e.g., Airport, Customer, Tech Ops, Finance) to understand their workflows, rapidly prototype AI solutions, and help move them from pilot to production
Support demos, workshops, and user feedback sessions; iterate quickly and share field learnings with platform and product teams

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
1+ years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments
1+ years of professional, design, and open-source experience

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of full Software Development Life Cycle (SDLC) experience
Prior experience developing and implementing applications with optimization and/or machine learning models inside
Prior experience developing and implementing generative-based AI solutions using Large-Language Models (LLMs) (e.g., Open AI GPT, Google Gemini, Llama)
Prior experience building agents or automations with low-code platforms such as Microsoft Copilot Studio, Power Platform, or Claude Cowork

Skills, Licenses and Certifications

Proficiency in Full Stack Development
Proficiency and demonstrated experience in the following technologies:
J2EE technologies: Java, JSP, JMS, JAXB, JDBC, EJB
Database and persistence frameworks: Hibernate, Oracle, Object/Relational Mapping, Query performance tuning Cloud-based development:  Azure Cloud, AWS
Web Servers: Tomcat, tcServer, Websphere, Web Services: REST/SOAP (JSON/WSDL/XML), Frameworks: Spring Framework, Spring Boot
Front-end: Angular JS, CSS, jQuery, AJAX
Build/deployment tools: Maven, Gradel, Git, Junit, Mockito
Other Dev Ops Toolchain: Nexus Repository, SonarQube, Slack, GitHub, Jenkins, ElasticSearch, Logback, Log4j,, ADO Pipelines, Docker
Other: Linux/Unix shell Scripting, JavaScript, IBM MQ/Rabbit MQ, , SQL Developer, IDE
Proficiency in object-oriented design techniques and principles
Proficiency in Retrieval Augmented Generation (RAG) techniques for generative-based AI models
Experience with Microsoft Copilot Studio, including topics, actions, generative orchestration, knowledge sources, Power Platform connectors, Dataverse, and publishing agents to Teams and Microsoft 365 Copilot
Familiarity with Anthropic Claude tools such as Claude Cowork, Claude Code, custom skills and plugins, and MCP for connecting Claude to enterprise tools and data
Understanding of low-code lifecycle management and governance: environments, solution packaging, DLP policies, and security roles
Strong communication skills, with the ability to explain AI concepts to non-technical business partners
Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Member Services Representative, AACU Support Services (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for mailroom and document retention services at the Credit Union. Team members are cross-trained to perform the various duties and will be assigned specific responsibilities on a rotational basis based upon operational needs and schedules.

What you'll do

Receive, sort and distribute incoming, outgoing and returned mail and packages
Operate and maintain the postage metering system as well as the letter folder/stuffer equipment
Track and log documents, postage and packages using an electronic tracking system and computer software
Work directly with all parcel delivery services and assist all Credit Union departments with mail services
Maintain the copy paper supply and fulfill branch supply orders
Order the delivery and pickup of documents from the off-site storage facility
Receive, enter and maintain documents in the imaging system and at the off-site storage facility in accordance with the company’s retention and destruction policies
Assist users with research requests for documents and packages
Perform other duties, as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

Experience in computer skills and data-entry

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel) gained through either work experience with the software or education and hands-on use of the software
Ability to learn and utilize other software tools necessary for the role
Ability to exercise excellent member service skills
Ability to interact professionally with all employees and members
Ability to effectively communicate with all levels, both verbally and written
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to lift up to 40 pounds
Ability to sit and/or stand for extended periods of time
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Analyst, Operations Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

Analyze, plan, and forecast the block (travel) times for all our flights. Evaluate different block strategies to find the best balance between network reliability and operational costs.
Lead the evaluation of future network schedule designs. Coordinate with other teams such as network planning, crew planning and operations to ensure smooth implementation.
Consider the effects of new schedules, hub changes, construction, and other initiatives on our operations.
You are part of the Operations Schedule and Strategic Planning team, within the Operations Planning and Performance Division. Our team collaborates with other departments to create American’s global schedule.

What you'll do

Collaborate with operational planning departments (Airport Ops Business teams, TechOps, IOC, Crew), airport operational leadership, and Network Planning in the development of future schedules
Ensure operational concerns are validated, quantified, and reviewed collaboratively with Network Planning
Plan and maintain the accuracy and integrity of operational performance parameters through block times
Identify potential ways to improve sequencing at airports focused on resource utilization across the network
Work collaborative cross-functionally to improve operational performance by building reliable schedules together with Network and Operations Planning
Mine, model, analyze, and evaluate operational data to identify root cause factors impacting network reliability
Present findings and deliver recommendations to the operating groups and senior management
Analyze competitors’ schedules and operational performance
Seek out action plans and recommend corrective action to improve operational performance
Provide periodic reports to the operating departments focusing on trends and anomalies
Identify and resolve high priority operational performance issues related to ATC, chronically late flights, station performance, crew parameters, maintenance reliability and scheduling parameters pertaining to block
Create and maintain dashboards and reporting of key metrics on future schedules for various operational stakeholders
Plan and maintain hub schedule standards in collaboration with airports and Network Planning, while also monitoring performance trends for any necessary changes to scheduling standards
Identify schedule optimization opportunities to resolve high priority operations performance issues
Partner with functional owners (departments, airport leaders) to provide analytical support in resolving operational problems or respond to data/analysis requests on an ad hoc basis

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Business Administration, Industrial Engineering, Information Systems, Data Analytics, Applied Math, Statistics, or related field
1 year airline experience or other relevant experience
Experience in using data analysis to answer business questions and to assess the added value of recommendations
Experience with Microsoft Office (PowerPoint and Excel)
Experience with data retrieval languages (e.g. SQL, SparkSQL, MySQL, NoSQL)
Experience with reporting and data visualization tools and techniques (e.g. Tableau, PowerBI)

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in Business Administration, Industrial Engineering, Information Systems, Data Analytics, or related field
Experience with 1 or more programming languages (e.g. R and Python)
Experience with Cloud Computing and/or Distributed Computing (e.g. Databricks, Spark, AWS)

Skills, Licenses & Certifications

High energy, results driven leader who possesses strong oral and written communication skills, along with a collaborative mindset and the ability to be persuasive and influence others
Skilled in data analysis/modeling in Excel/R/Python to answer business questions and assess operational impacts
Ability to effectively understand and analyze detailed information
Strong business acumen; technical learning/innovation management
Ability to perform both independently and as a team member, handle multiple assignments, complete projects on time, and respond to changing priorities
Ability to complete assigned projects accurately and within defined deadlines
Adaptable, comfortable with unstructured work and occasional shifting priorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Analyst, Regional Carrier Operations - Regional Tech Ops (Fort Worth, TX, US)

Intro

Why you'll love this job

This role has the unique opportunity to work with multiple groups (both internally and externally) while making decisions that directly improve performance for over half of American Airlines' daily departures. The position will be active in examining all aspects of the regional business, including project work and activities covering a wide variety of operational, strategic, and financial analyses and coordination of project implementation.
This job is a part of the Regional Carrier Operations team within our Regional division.

What you'll do

Liaise with Operations Performance & Planning, Network Planning, Tech Ops and Regional Strategy to implement schedule review comments and oversee schedule phasing issues for special projections
Drive operational reliability through schedule improvement initiatives
Coordinate AMT hiring between AA and the Regional Carriers
Work with internal/partner/vendor SMEs to coordinate all activities related to Carrier operations including project development and status reporting
Cross departmental coordination ensuring wholly-owned and non-owned partner airlines are aligned with programs associated to the safe operation of flight activity at American Airlines both on the ground and in the air
Coordinate programs and procedures between wholly-owned and non-owned partner airlines, AA Aircraft Maintenance and the American Airlines Integrated Operations Center (IOC)
Coordination with strategic planning on wholly-owned and non-owned partner airline fleet inductions, their respective placement/orientation
Lead planning readiness initiatives across the regional carriers
Develop forecasts and presentations to provide internal recommendations regarding performance improvements and special programs
Coordinate with wholly-owned and non-owned partner airline Emergency Response/Safety departments to ensure full compliance with regulatory and American Airlines procedures
Become a regional industry expert to implement operational best practices
Develop competitive industry studies and key performance indicator (KPI) metrics
Assist as liaison with other internal/external departments representing the Regional group to ensure performance measurements are met
Occasional Travel may be required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Business Administration, Aviation Management, or other related field, or equivalent experience/training
At least 5 years of professional work experience in Aircraft Maintenance

Preferred Qualifications- Education & Prior Job Experience

Experience in project management and Airport Operations highly desired
Regional A/C Maintenance experience highly desired

Skills, Licenses & Certifications

Experience with Sabre, Mosaic, and Tableau
Proficiency with MS Office suite (Access, Excel, and PowerPoint)
A&P License preferred

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience Administration - DFW (DFW Airport, TX, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Analyze station specific data on a regular basis to improve scheduling, training and overall station performance
Conduct lost time conversations
Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)
Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders
Produce local reporting based on station leadership needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Business Readiness and Change Management (Fort Worth, TX, US)

Intro

Why you'll love this job

This role supports the Next Gen Ops Program team in the IOC by turning program goals into adoption plans, coordinating with stakeholders, and ensuring large-scale readiness as legacy systems are replaced. Responsibilities include driving behavioral, process, and role changes for a safe, compliant, and efficient transition in Flight Operations.
The work is critical for shaping American Airlines’ future capabilities, enabling the organization to adapt swiftly to industry changes, enhance operational efficiency, and maintain a competitive edge in an evolving aviation landscape.

What you'll do

Own the change strategy for the Next Gen Ops Program, embedding adoption, readiness, and communications across all phases of transformation.
Design and execute the communications plan—right message, right audience, right channel—to drive awareness, understanding, and engagement.
Conduct impact assessments and change readiness analyses to identify affected roles, processes, and systems; translate insights into actionable plans.
Partner with Regulatory & Compliance and Safety to ensure change deliverables align to regulatory requirements and support certification and audit needs tied to the system-of-record transition.
Coach sponsors, leaders, and managers to model change, reinforce new ways of working, and sustain adoption.
Facilitate cross-functional alignment across Flight Ops, Dispatch, Crew Scheduling, Inflight, Tech Ops, and Technology to synchronize cutovers and readiness milestones.
Identify, analyze, and mitigate change risks, managing anticipated resistance and escalating issues with clear options and impacts.
Integrate OCM into program delivery, ensuring readiness checkpoints, training development, and stakeholder engagement are built into release plans.
Measure and report adoption outcomes (e.g., awareness, engagement, training completion, time-to-proficiency, utilization, error/defect rates, operational KPIs) and adjust tactics based on data.
Prepare and deliver executive-ready updates on change health, stakeholder sentiment, and readiness status for governance forums.
Champion a culture of change and continuous improvement, capturing feedback loops and embedding lessons learned into future releases.

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor’s degree in Business, Communications, Organizational Development, or related field (or equivalent experience)
3 years as a change advocate (e.g., OCM Specialist, Communications Specialist, Business Analyst, or Product Owner) on technology-enabled programs
Experience applying structured change management methodologies on medium to large initiatives

Preferred Qualifications - Education & Prior Job Experience

5+ years in organizational change management for complex, regulated, or safety-critical environments
Experience with large-scale system implementations or operational transformations (preferably in airline operations or similar)
Prosci® certification (ADKAR) or equivalent
Exposure to commercial off‑the‑shelf (COTS) or SaaS solution delivery and enterprise rollouts

Skills, Licenses & Certifications

OCM expertise: impact analysis, stakeholder mapping, readiness assessments, reinforcement planning
Communications excellence: concise storytelling, tailored messaging, and executive communications
Training & enablement: partner with SMEs/learning teams to scope curricula, measure proficiency, and enable role-based adoption
Collaboration & influence: build trust across matrixed teams; coach leaders and managers to sponsor and sustain change
Analytical & outcomes-driven: define adoption KPIs; use data to guide decisions and adapt tactics
Change agility: resilient, adaptable, and effective in ambiguous, fast-paced environments
Tools: Proficiency with Microsoft 365 (PowerPoint, Excel, Word, Visio, Project), SharePoint; familiarity with work management tools (e.g., Azure DevOps/JIRA) a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Product Owner/Sr Product Owner, Technology Products (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is part of the Safety, Environmental, and Compliance (SE&C) Product organization, supporting business-critical technology solutions that enable safety reporting, environmental compliance, and regulatory requirements across the enterprise.
As a Product Owner, you will help drive the evolution of SE&C technology by defining product vision, shaping future-state capabilities, and delivering solutions that provide measurable business value. A key focus of this role is modernizing legacy applications and processes, partnering with stakeholders and engineering teams to deliver scalable, future-ready solutions that enhance safety, compliance, and operational effectiveness.

What you'll do

Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals
Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention
Coordinates with other Product team members to manage product dependencies and increments of value
Performs continuous product discovery and offers valuable solutions that align to Product OKRs
Understands the budgetary implications, related organizational constraints in factoring areas of focus
Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.
Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need
Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members
Seeks input from product, process and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health
Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security
Influences leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor’s degree in related field plus 3 years of experience in Product Management/ Delivery (ex: product analyst, user researcher, product owner, etc.) or 5 years of relevant work experience

Preferred Qualifications - Education & Prior Job Experience

Experience determining Product Market fit and defining a Go-to-Market strategy
Demonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field
Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Customer Experience Administration (Nashville, TN, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Analyze station specific data on a regular basis to improve scheduling, training and overall station performance
Conduct lost time conversations
Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)
Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders
Produce local reporting based on station leadership needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Strategic Sourcing (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Procurement Team within the Finance Division
This role is responsible for leading a team of Strategic Sourcing professionals to drive business and stakeholder outcomes across multiple procurement categories, including Wheels & Brakes, GSE, aftermarket interiors and aftermarket IFE.
Procurement is among the fastest growing professions in the world. You will be responsible for a team of professionals which drives long-term cost reductions and improves supplier performance through development and implementation of robust category strategies

What you'll do

Embodies American Airlines leadership attributes and models the behaviors of Caring, Collaboration, Development, Results and Future
Responsible for development of robust category strategies which are based upon a deep understanding of the market and are aligned with company and internal stakeholder priorities. Category strategies are expected to produce measurable cost reductions and working capital benefits while ensuring supplier accountability and driving performance
Implement and track results of robust category strategies with year-over-year cost reduction and working capital improvements
Communicate and present category strategy recommendations and results to all levels of management including Officer level interaction
Proactively manage relationship between supplier executive teams and internal stakeholders to strengthen business relationships. Ensure regular supplier/stakeholder dialogue and where applicable establish business reviews to affirm expectations and review objectives & key results. Business reviews should focus on accountability for root cause of problems, identification of solutions, and tracking of plans/results
Lead and develop team members across Tech Ops Procurement organization.
Leader will ensure adherence to department policies, company legal requirements, corporate ethics and business standards and Resource Approval Policy (RAP) compliance

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in related field or equvalent experience/training
7 years of relevant experience in Procurement, Supply Chain, Finance, or Business Adminstration/Management

Preferred Qualifications- Education & Prior Job Experience

Post-graduate degree in relevant field or equivalent experience/training
12+ years of relevant experience in Procurement
5+ years of experience leading Strategic Sourcing team(s) with direct reports

Skills, Licenses & Certifications

Ability to be an action-oriented leader with the natural ability and desire to effectively engage employees, stakeholders, and suppliers to produce strong results
Ability to demonstrate leadership skills with the ability to manage multiple tasks and effectively lead those in their span of care
Ability to lead teams to develop and implement effective category strategies
Skills in negotiation, contract management, and driving supplier performance
Strong analytical thinking and strategic problem-solving skills
Strong process analysis/development skills
Ability and willingness to travel extensively throughout the Domestic and International network
Knowledge of Coupa or other procurement related sourcing tools and systems

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Project Manager, Corporate Real Estate (Fort Worth, TX, US)

Intro

Why you'll love this job

• This position is a member of the Corporate Real Estate Facilities Development team within our Corporate Affairs division.

• Responsible for the design and construction oversight of complex corporate facilities primarily at domestic airports but could also include international locations in strict accordance with approved corporate space standards, schedules, budgets, and that meet all requirements of the airline.

What you'll do

• Develop project scope and/or definition documents including interaction with multiple user groups, internal departments, and airport and business partners.

• Develop project plans, estimates, budgets and schedules.

• Prepare request for bid/proposal documents.

• Prepare internal funding documents.

• Evaluate and select outside consultants, contractors and vendors.

• Develops contract agreements in conjunction with internal procurement partners.

• Manage projects to established budgets and schedules from Notice-to-Proceed to Project closeout including oversight of multiple outside consultants, contractors and vendors.

• Provides written and verbal project status updates.

• Assist American’s CRE Properties Representatives in evaluating Airport Capital Improvement projects and construction implementation plans.

• Some travel will be required as part of this position.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Architecture or Engineering or equivalent experience/training

• 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Prior experience in aviation facilities development
5-10 years of demonstrated experience in design, planning, development and management of airport facility construction projects

Skills, Licenses & Certifications

• Ability to understand the business needs for each project and make on-going decisions based on the best results for the company.

• Ability to anticipate upcoming problems and thereby avoiding them to preserve the project’s intent, schedule and budget.

• Ability to communicate effectively and work with diversified user groups and external stakeholders.

• Ability to manage multiple projects simultaneously and dynamically adjust project priorities to meet evolving business requirements.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Representative, AAdvantage Co-Brand Partnerships (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is part of the AAdvantage Co-Brand Partnerships Team within the Commercial Organization.
Responsible for supporting marketing and growth initiatives for AAdvantage co-brand credit card portfolio.

What you'll do

Collaborates with partners and third parties to increase co-brand performance by supporting the credit card program
Raises awareness of AAdvantage co-brand credit card products across through marketing campaigns and activations
Supports reporting on program effectiveness and performance
Manages ordering, inventory, and distribution of promotional collateral for AAdvantage co-brand credit card products
Acts as liaison between internal and external teams
Performs administrative tasks such as inbox monitoring, billing, and campaign QA

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Degree or GED equivalent or equivalent experience/training
Prior sales experience

Preferred Qualifications- Education & Prior Job Experience

Prior experience in credit card marketing and/or financial services sales
Prior experience educating and motivating a distributed sales force

Skills, Licenses & Certifications

Knowledge of AAdvantage co-brand credit card products and propositions as well as consumer alternatives
Effective organizational and project management skills with ability to manage multiple and shifting priorities
Compelling written and oral communication skills capable of influencing others
Initiative to identify areas of interest beyond those that are specifically assigned

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management (New York City, NY, US)

Intro

The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Principal Engineer, IT Software (Phoenix, AZ, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices
Solves technical problems and builds components/libraries with far-ranging impact
Delivers high quality work and coaches more junior engineers on technical craftsmanship
Conducts root cause analysis to identify systemic problems and defines and leads execution of action items to address
Designs thoughtfully integrated systems that model organizational best practices, allowing disparate teams across product domains to deliver value with speed, scale, and reliability
Oversees the management of technical debt in existing systems and drives opportunities to eliminate within ongoing implementations
Consistently anticipates scaling, latency, and durability challenges and guides teams in implementation of mitigating strategies
Partners with the security organization to incorporate security conscious practices early in the lifecycle of new systems
Thoughtfully evaluates technical risks and guides toward practical prevention strategies
Consistently reflects on squad delivery practices throughout their span of of influence, recommends improvements to leadership and drives their implementation
Maintains a focus on removing the duplication of effort across teams and proactively identifies opportunities for reuse within their span of influence
Thoughtfully measures and assesses team and identifies areas of development for individuals
Explores emerging technologies, leads development of prototypes with little or no guidance and incorporates into architectural solutions where appropriate

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
9+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications – Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses, and Certifications

Proficiency with the following technologies:
- Programming Languages: Java, Python, C#, Javascript/Typescript
- Frameworks: Spring/SpringBoot, FastAPI
- Front End Technologies: Angular/React
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- CICD: GitHub Actions, Azure DevOps
- Data management: PostgreSQL, MongoDB, Redis, MS SQL
- Integration/APIs Technologies: Streaming, REST, GraphQL
- Cloud Providers such as Azure and AWS
- Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Data Analytics (Fort Worth, TX, US)

Intro

Why you'll love this job

This position is a member of the Cabin and Regulatory Standards organization within Technical Operations.
The ideal candidate for this role will work with Cabin and Interiors Engineering groups as well as the Regulatory Standards and Certification teams to help identify trends, report on KPIs and produce reports that will help focus on improving product ownership, reliability and accountability.
The candidate must possess strong analytical skills, excellent written and verbal communication skills, streamline processes, work well under pressure, quickly, and in the midst of competing priorities.

What you'll do

Work across functional teams to define and develop analytics and reporting requirements
Create dashboards using data expressions & visualizations which are aligned to strategic goals and operational initiatives
Define and implement data querying expressions and techniques using, for example, PowerBI, MS Excel, Excel Power Pivot and Tableau for analysis and visualization of data and insights
Manipulate and analyze complex, high-volume, high-dimensionality data from varying sources (internal and external) using a variety of tools and data analysis techniques
Create data models that build relationships between various data sets
Identify data sources that will help meet the analytic & reporting goals
Work with the business units and third-party vendors to evaluate the quality of different data sources and validate data accuracy and integrity
Ability to sit for prolonged periods of time while operating a computer
Ability to maintain satisfactory performance and attendance

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Management Information Systems, Data Analytics, Data Science, Information Design, Computer Science or related discipline, or equivalent work experience
3 years of experience in data analysis and visualization, solving analytical problems using quantitative approaches
2+ years of experience designing and developing visualization solutions using PowerBI, Tableau, or equivalent enterprise data visualization software
Experience in programming languages and statistical/data tools (e.g. Python, R)

Preferred Qualifications- Education & Prior Job Experience

Exceptional problem solving technical and data analysis skills
Advanced SQL or Oracle skills
Microsoft Office Suite (Excel, PowerPoint, Vision) experience and strong understanding of data relationships
2+ years of program management experience, including defining and clarifying requirements, monitoring project
Working knowledge of large data manipulation and data mining
Experience in developing and deploying machine learning models is a plus

Skills, Licenses & Certifications

Data analysis and visualization
Experience in programming languages and statistical/data tools (e.g. Python, R)
Experience with visualization tools (e.g. Tableau, PowerBI)
Excellent communications (written and oral), interpersonal, and problem-solving skills with a track record as a problem solver and an effective team player
Proven ability to build and facilitate relationships at all levels of the organization, both internally and externally
Have attention to detail and an ability to organize and prioritize workload
Flexible person with the ability to manage stressful situations and adapt to changing environments
Ability to consults with technical peers and management and collaborate on the best solution to be implemented
Strong organization, time management and task prioritization skills
Outstanding communications skills with both technical and non-technical colleagues
Ability to manage multiple projects simultaneously to meet objectives and key deadlines
Be self-driven, and show ability to deliver on ambiguous projects with incomplete or dirty data
Ability to work in a team environment that promotes collaboration

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist, Inflight Training Operations and Delivery (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Inflight Training team.
Responsible for overseeing the daily Inflight Training Operation at both FSU and the Flight Academy which includes training programs for Flight Attendants for Continuing Qualification training, aircraft line training as well and Leave of Absence Requalification training. Also responsible for daily instructor team briefings and managing the many facets of our training operations.

What you'll do

Leads and manages the daily operational delivery of Inflight Training
Frontline point of contact for FAs attending training programs
Conducts daily shift briefings with team
Manages daily staffing and coordination with the Training Scheduling Team
Manages operational disruptions and off schedule operations around training
Conducts daily checks on all training devices
Provides strategic operational input with Inflight Training Leadership
Maintains and oversees the Instructor Evaluator Handbook
Works closely with all team members in a positive and professional manner
Ability to work some weekends and evenings throughout the month

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent training/experience

Preferred Qualifications- Education & Prior Job Experience

Knowledge of RES, DECS, and LMS
Current Flight Attendant qualifications
Prior instructor experience
Knowledge of the roles and responsibilities of the Inflight Training Delivery Team
Knowledge of flight attendant legalities and contractual obligations for scheduling removals, adjustments and unexpected operational situations

Skills, Licenses & Certifications

Knowledge of MicroSoft Office to include Word, Excel, and Outlook
Strong work ethic and integrity
Ability to lead and resolve conflicts within the daily operation
Ability to support Inflight Training initiatives
Ability to problem solve and strong logic skills
Critical thinking skills
Ability to multi-task
Excellent conflict management and resolution skills
Ability to follow through and complete projects

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:

Programming Languages: Java, Python, C#, Javascript/Typescript
Frameworks: Spring/SpringBoot, FastAPI
Front End Technologies: Angular/React
Deployment Technologies: Kubernetes, Docker
Source Control: GitHub, Azure DevOps
CICD: GitHub Actions, Azure DevOps
Data management: PostgreSQL, MongoDB, Redis
Integration/APIs Technologies: Kafka, REST, GraphQL
Cloud Providers such as Azure and AWS
Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq

Hands-on experience with Generative AI, LLMs, agentic workflows, RAG, prompt engineering, and AI orchestration frameworks (e.g., LangChain, LangGraph, Semantic Kernel).
Deep understanding of contact center technologies, conversational AI, voice/chat platforms, APIs, integrations, and omnichannel customer experiences.
Experience designing and operating AI-powered production systems, including observability, evaluation, governance, security, and responsible AI practices.
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Operations Coordinator, Inflight (New York City, NY, US)

Intro

Why you'll love this job

This job is a member of the Inflight Team, within the Customer Experience Division. Responsible for providing support to Flight Attendants and facilitating the enhancement of the customer experience by achieving on time departures through increased inter-departmental interaction, consistent communication, use of operational resources, and team member accountability.

What you'll do

Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
Oversee Flight Service base operational reliability by taking lead role in dependability engagement, communication, & accountability.
Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact.
Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support.
Notifies rescheduled and reassigned Flight Attendants’ traveling through the base.
Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight, IOC, and Hub Control Center leadership.
Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary.
Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities.
Investigates and documents delays including Right Start, IPD (International Premium), IFS (International Flagship Service).
Implements selected policies, as well as ensuring established guidelines are followed and enforced.
Coordinate and host base activities to support engagement initiatives
May conduct coaching and counseling as appropriate
Assists with Flight Attendant reasonable cause drug and alcohol testing.
Provides Flight Attendant EFB (Electronic Flight Bag) support.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
PC, Sabre, DECS, and RES experience
Must be able to work shift work, including weekends and holidays.
Must be able to work on-site at assigned base/location.

Preferred Qualifications- Education & Prior Job Experience

Bachelors degree preferred/or equivalent work experience.
Strongly preferred to have completed Flight Attendant training as prescribed by the FAA and whose name appears on the current Flight Attendant System Seniority List
Current Passenger Service, Passenger Sales or Crew Scheduling experience.
Knowledge of company on-time performance goals and dependability metrics.
An understanding of working with a contract labor group is desirable.

Skills, Licenses & Certifications

Sound judgement and strong decision making skills
Ability to work independently as well as collaboratively
Ability to prioritize, multi-task and manage several events and situations simultaneously
Ability to work under demanding operational conditions
Excellent interpersonal, oral and written communication skills
Ability to work all shifts, holidays, and overtime as required
Requires rotation of shifts and days off
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security
identification display areas (SIDA) and secure US Customs security badge if applicable
Must Pass U.S. Department of Transportation (DOT) mandated drug test

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Technology Product Management (Fort Worth, TX, US)

Intro

Why you'll love this job

Lead the strategy and execution for select Gen AI and Agentic AI use cases focused on Customer Experience and Commercial initiatives, ensuring end-to-end delivery of strategic or high ROI projects.
Provide support, governance, share learnings, and best practices for broader Gen AI and Agentic AI efforts across both Customer Experience and Commercial teams.
Collaborate with Gen AI, OR and Data teams in IT and the leaders across Customer Experience and Commercial to develop and execute the long-term AI strategy and roadmap.
Contribute to prioritization of initiatives and help establish governance as part of the main responsibilities.
This role is part of the Digital Customer Experience team within the Customer Experience group.

What you'll do

Lead, mentor and coach Product Owners (direct reports) enabling further growth and success
Influences stakeholders on the Product Strategy aligned to the Product Group (our portfolio)
Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Uses data to define baselines, measures outcomes, share insights, order backlog items
Understands and supports resolutions to customer problems, needs, challenges, and opportunities for the product
Determines product objectives and key results that align to Product Strategy
Presents the thought process on product strategy, roadmap items, OKRs and planned releases to leaders and peers
Communicates regularly on OKRs, desired metrics, and areas requiring leadership’s attention
Influences and collaborates with stakeholders, peers, and other product leaders to deliver solutions that achieve the portfolio’s vision and goals
Collaborates with various internal team members such as UX, Technology, Vendors, Risk, Compliance, Security, etc.
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field and 5 years of applicable experience or 7 years of equivalent Product Management/Delivery work experience
Experience working in a product model that promotes better customer experience

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in related field with 5+ years of experience in Product Delivery
Experience determining Product Market fit and defining a Go-to-Market strategy
Demonstrated familiarity with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field
Strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Revenue Management Development (Fort Worth, TX, US)

Intro

Why you'll love this job

This position is part of the Revenue Management Data Science team. You will serve as a business data owner, creating and managing trusted, data assets that support analytics, inform decision-making, and drive revenue performance.
This role is ideal for someone who enjoys collaborating with technical teams to deliver AI-ready data products that adhere to data quality and governance standards.

What you'll do

Define, monitor, and enforce data quality standards for accuracy, completeness, consistency, and timeliness, ensuring data is governed, trusted, and compliant with certification requirements.
Partner with data engineers, architects, security teams, and compliance stakeholders to design and deliver reliable, scalable data solutions.
Analyze revenue, customer, and flight data (SQL/Python/R) to run exploratory and ad‑hoc analyses that uncover trends and drivers, informing pricing, policy strategies and day‑to‑day decisions.
Translate ambiguous business questions into measurable analyses, framing hypotheses, defining success metrics, and quantifying impact to guide strategic trade‑offs.
Build and productionize automated pipelines, dashboards, and alerts that turn analyses into repeatable decision support—improving revenue outcomes and customer experience at scale.
Partner cross‑functionally (Pricing, Yield, Network Planning, Digital/Customer Experience, IT) to operationalize insights and track realized impact.
Develop clear narratives and visualizations that communicate complex results to technical and non‑technical stakeholders, enabling faster, more informed decisions.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree with significant coursework in a quantitative discipline (Economics, Mathematics, Engineering, Finance, Computer science, etc.) or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

Strong understanding of data modeling, database design, metadata management, and data lineage concepts.
Experience working with Databricks and Azure Data Lake to develop data products
Strong understanding of end-to-end data flows, data dependencies, and downstream data consumption.
Hands‑on data experience working with large, complex datasets; strong SQL plus proficiency in Python or R for analysis, automation, and reproducibility.
Bias for action / go‑getter attitude with ownership mindset; comfortable operating with incomplete information and delivering iterative value quickly.
Ability to break down big, ambiguous problems into smaller, testable components; plan and execute analyses that ladder up to strategic recommendations.
Self‑service orientation—skilled at independently finding, understanding, and using available data sources, tools, and documentation to answer questions end‑to‑end.
Experience building automated workflows/pipelines (e.g., scheduling/orchestration, data quality checks) and decision‑support dashboards (Power BI/Tableau or similar).
Familiarity with experiment design and causal inference (A/B tests or quasi‑experimental methods) to measure impact where feasible.
Strong data storytelling: concise writing, compelling visuals, and the ability to tailor messages to executive, business, and technical audiences.

Skills, Licenses & Certifications

Refined skills in Microsoft Office software (e.g. Word, Excel, PowerPoint)
Self-motivated
Effective in a fast-changing environment
Ability to work well within a team environment
Capable of assimilating and leveraging the team's knowledge in support of ongoing and future projects
Skilled in building consensus across an organization
Proven ability to synthesize complex technical information across large data sets
Excellent problem-solving skills
Demonstrated leadership ability
Strong attention to detail
Ability to understand complex, interrelated elements
Creative thinking with aptitude for identifying opportunities for innovation and process improvement
Interest in optimization problem-solving, economic game theory, and consumer buying behavior
Ability to make independent judgments and decisions while taking ownership of job responsibilities
Willingness to take calculated risks
Ability to communicate clearly and persuasively with internal and external stakeholders

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Specialist, Talent Management (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Talent Management Team within the People/HR Division.
This role will allow you to be a strategic thinker, strong collaborator/influencer, problem solver forward thinker, innovative. You'll also be involved with change management, project management, and talent management.

What you'll do

Partner with creating and implementing a talent roadmap with programs to support evolving organizational requirements that enhance the effectiveness of leaders, individuals, and teams, increase organizational capacity and accelerate business progress on strategic people initiatives
Define customer needs, recommending solutions, developing project plans to achieve agreed upon deliverables
Apply creative, innovative thinking to complex challenges resulting in high impact outcomes
Diagnose potential organizational problem areas and design impactful solutions to the business
Drive talent management processes through tools that help leaders identify, engage and retain talent
Work collaboratively as part of a team, coordinating efforts with other team members and leaders in and outside business department to create actionable deliverables
Collaborate on design and implementation of a unique onboarding program that drives an engaged candidate and new hire experience
Partner with key roles such as people business partners, HRIS, and people analytics specialists to achieve enterprise value
Perform analysis on data, providing insight and recommendations into actionable plans that maximize efficiencies for internal customers

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor's degree in Human Resources, Organizational Leadership, Psychology, Business or related field or experience/training
3 years experience in talent planning, performance management, talent review and succession planning, competency modeling/role profiling

Preferred Qualifications - Education & Prior Job Experience

Experience and knowledge of change management principles, methodologies and tools
Experience with large-scale organizational change efforts
Experience in program/process design, as well as process improvement

Skills, Licenses & Certifications

Ability to clearly articulate messages to a variety of audiences
Ability to influence others and move toward a common vision or goal
Problem solving and root cause identification skills
Flexible and adaptable; able to work in ambiguous situations
Resilient and tenacious with a propensity to persevere
Organized with a natural inclination for planning strategy and tactics
Acute business acumen and understanding of organizational issues and challenges
Forward looking with a holistic approach

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Manager, Airport Customer Care - Miami MIA (Miami, FL, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.

What you'll do

Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilities
Ensures efficient use of resources to achieve operational performance targets
Enforces all company and departmental procedures including safety and security
Reviews staffing requirements and bid schedules for all employees
Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
Monitors and analyzes trends to achieve on time performance
Mentors and develops employees
Identifies areas which require improvement
Develops and implements processes to achieve improved efficiency and productivity
Enhances vendor relations and ensures contractual obligations are performed
Ensures all internal audit requirements are in compliance
Develops an annual expense plan and monitors the budget
Assists with interviews and selection of CSMs/Customer Service Supervisors
Ability to work rotating shifts including nights, weekends and holidays
Complete other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
3 years’ work experience in Airline Customer Service supervisory

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Excellent analytical skills and proficient use of PC related software
Strong leadership and organizational skills
Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment and can tolerate high stress situations
Ability to effectively delegate work assignments and manage large groups of employees
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Team Lead, Airport Customer Experience Administration (Philadelphia, PA, US)

Intro

Why you'll love this job

Responsible for supporting the department with various administrative functions: Attendance and compliance, coordinating payroll, coordinating and maintaining operation coverage and lost time, managing new hire and transfer onboarding, and other similar tasks
This role is a part of the Airport Hubs & Gateway Team within our Customer Experience group

What you'll do

Lead a group of Support Staff team members through various office duties within the Team Support department
Assign schedules for the Support Staff team members within the Admin department
Responsible to create and provide training to new team members on the Team Support team
Cover duties and responsibilities of Managers when absent
Provides assistance with preparation of management presentations, analysis on trends and special projects as required
Tracks and ensures employees complete onboarding duties, including appropriate system access, badges, fingerprinting, training, etc.
Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

Previous leadership experience
Bachelor's degree or prior college education

Skills, Licenses & Certifications

Intermediate/Advance in MS Office Products including Word, Excel, Powerpoint, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Part Time Airport Agent, El Salvador SAL (San Salvador, SV)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Airport Customer Operations (Orlando, FL, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.

What you'll do

Develops employees
Implements methods of maximizing revenue and controlling expenses
Oversees day to day customer service operations
Solicits ideas and/or feedback from employees and accepts accountability for follow-through
Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
Monitors and measures on time performance
Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
Ensures all internal audit requirements are followed and accountable for compliance
Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
Conducts grievance hearings and servs as a grievance hearing officer as required
Interprets the company's policies in a professional and positive manner to all customers
Assists Directors with Customer Service Manager interviews and selections
Aids/guides the development of Customer Service Managers and supervisory staff
Shift work-including nights, weekends and holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Degree or GED equivalent
3 years' airline supervisory experience
3 years' airport operations experience

Preferred Qualifications- Education & Prior Job Experience

Proven experience in baggage handling, baggage systems, and MBR improvement
Experience working in/on or with airport ramps

Skills, Licenses & Certifications

Possess a valid US Driver's License
Must be self-motivated and detail oriented, team player
Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Member Services Representative, AACU Mortgage Servicing (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for providing cross functional support in the Mortgage Servicing department.

What you'll do

Set up new loans in the FICS servicing system
Handle property tax/insurance policy issues and provide service to members' questions regarding their property tax or insurance policy
Track and log legal documents related to mortgage processing
Prepare and image documents for record retention
Provide requested payoffs to members, loan officers, and other lenders
Review account information with members and requests corrections as necessary
Process legal documents when mortgage is paid in full
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Previous customer/member service

Preferred Qualifications- Education & Prior Job Experience

College degree in relevant field or equivalent relevant industry experience
Previous experience handling mortgages
Previous banking or Credit Union experience
Experience with Episys

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, PowerPoint) gained through either work experience with the software or education and hands-on use
Ability to demonstrate strong organizational and multi-tasking skills and capacity for attention to detail
Ability to demonstrate above average interpersonal and communications skills & professional demeanor
Ability to effectively prioritize work and meet deadlines under high volume pressure
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Facilities Maintenance Operations (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Facilities Maintenance Operations Team within the Integrated Operations Division.
Responsible for Plant Maintenance operations in American Airlines' largest HUB where maintenance work is conducted in-house or contracted to a vendor. Directly oversee facilities maintenance operations and direct organized labor. Direct and manage the contract vendors with Tech Ops maintenance management team to ensure facilities-related work is maintained per company standards and the Facilities Maintenance Manual.

What you'll do

Assists Management in evaluating Plant Maintenance employees and vendors for qualifications, experience levels, facilities, parts support and overall ability to comply with Facility maintenance department programs and procedures
Makes technical recommendations regarding facilities/ (GSE) department, review contracts and vendor quotes for accuracy and correct job scope
Initiates and manages repair work orders for time and material vendors as per the outlined procedures
Reviews vendor invoices for correct labor and material charges
Informs Station Management of Facilities abuse related damage and accident repair cost
Assists local station management, personnel and vendors with part procurement and technical expertise to expedite repairs
Works with station personnel and vendors for product improvement and equipment upgrades. Provide vendors with direction to enhance the operation and improve cost efficiencies
Performs Facilities, station, and vendor audits to ensure compliance with all Facilities Maintenance policies, procedures and standards
Completes other duties as assigned by management
Some travel may be required
Must pass a background reference check and criminal fingerprint check
Must pass a background for SIDA badge, if applicable

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Knowledge of HVAC and industrial mechanical systems

Preferred Qualifications- Education & Prior Job Experience

Strong working knowledge of the General Procedure Manual and Safety Policy Procedure Manual
Knowledge of airport facilities maintenance and general repairs
Experience supervising / leading represented workgroups
Knowledge of Airport Baggage Sortation system
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills

Skills, Licenses & Certifications

Electrical or HVAC certification
Ability to manage multiple areas of responsibility
Excellent analytical, organization and planning skills
Ability to assign work to designated workers
Knowledge of Microsoft Office
Understanding of airline/technical operations
Ability to multi-task
Ability to change direction when needed

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Global Capacity and Route Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Capacity Planning Team within the Network and Scheduling Division.
Capacity Planning - The analyst will be responsible for planning the routes, frequencies, aircraft gauge, and flight timings of our Domestic & Short-Haul International Network. Responsibilities include evaluating historical and future profitability metrics and booking trends, collaborating closely with International Network Planning, Operations, Revenue Management, and Sales teams, forecasting new domestic routes, and fostering relationships with outside stakeholders in the region. Additionally, the analyst will be responsible for aggregating and analyzing complex datasets to utilize as a foundation for decisions and strategy implementation, while demonstrating an understanding of current airline demand trends.

What you'll do

Planning

Track industry trends and use both internal and external data to identify lucrative opportunities to improve the existing route network as well as add to our ever-growing list of destinations.
Manage key international relationships with our airline partners and outside stakeholders.
Work collaboratively with other facets of the company such as Revenue Management and Sales to develop analyses and forecasts to advance our network in this dynamic business.
Maintain reports that contribute to our understanding of our successes and where improvements can be made that align with our commercial goals and drive results.
Garner support for new initiatives that reshape and rethink how our international network functions and interacts with the rest of the airline.
Identify opportunities to create efficiencies with asset deployment and satisfy the requirements of other groups in the organization.
Develop and deliver data analyses, data visualization reports, presentations, and other documentation necessary to share capacity plans with internal stakeholders at all levels of seniority.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree or equivalent experience/training
Minimum 3 years’ relevant experience

Preferred Qualifications- Education & Prior Job Experience

Advanced degree
Experience in airline departments such as Network Planning, Revenue Management, or Financial Analysis

Skills, Licenses & Certifications

Ability to solve complex problems and puzzles in a constrained and dynamic environment
Adaptive to new ideas and business processes in an ever-changing marketplace
Forward thinking self-starter that can transition between independent and collaborative team structures
Capability to challenge self and team to develop future-oriented network strategies
Ability to communicate, influence, and collaborate with cross-functional groups to drive outcomes which benefit the entire airline while focused commercial goals to drive results and innovative solutions
Knowledge of AirVision Schedule Manager (Scheduling)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Compensation (Fort Worth, TX, US)

Intro

Why you'll love this job

The Manager, Compensation is part of the Global Compensation, Mobility, and People Support team within the People Division. This people leader reports to the Director, Compensation and is responsible for leading and developing a team while overseeing compensation programs and initiatives. The role partners closely with HR and business leaders to support compensation decisions and ensure alignment with pay philosophy, governance, and market competitiveness.

What you'll do

Manage daily operations of broad‑based compensation programs, including job leveling, salary structures, annual merit processes, compensation policies, budgeting inputs, salary survey participation, and market research
Build collaborative, consultative relationships with business leaders and HR partners to support business needs while ensuring equitable, consistent, and competitive compensation practices
Partner closely with the broader People organization—including Talent Acquisition, People Business Partners, Compliance, and HRIS—to support compensation decisions, resolve issues, and maintain alignment with policies and governance
Conduct and review comprehensive compensation analyses to evaluate pay issues, recommend solutions, and ensure market competitiveness using internal and external benchmarking data
Provide guidance and recommendations on offers, promotions, job leveling, pay grade assignments, range placements, and retention actions while ensuring decisions align with compensation philosophy and governance
Support the development, administration, and communication of compensation programs, policies, and job architecture updates in partnership with cross‑functional Compensation teams
Represent the Compensation team in cross‑functional discussions; provide backup coverage for peers as needed and escalate complex items to the Director when appropriate
Collaborate closely with other Compensation team members to share insights, ensure consistency in recommendations, and drive continuous improvement in compensation processes and tools
Additional responsibilities as assigned

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in Business Administration, Human Resources or other related field or equivalent related experience
5 years work experience in a compensation/analytical role
3 years experience with complex project management

Preferred Qualifications – Education & Prior Job Experience

5+ years of progressive compensation experience
Experience supporting large, complex, or multi‑functional business groups
Experience designing and administering incentive plans
Experience working in aviation, transportation, or similarly large operational environments

Skills, Licenses, and Certifications

Ability to manage competing projects and priorities and identifying ways to efficiently complete projects and analyses accurately and on-time
Ability to build relationships and provide advice/internal consultation to corporate leaders and team members
Experience managing or leading others (directly or indirectly)
Strong analytical skills with proficiency in Excel and compensation tools
Experience conducting market pricing and managing annual compensation processes
Ability to communicate highly sensitive information effectively to employees and management at all levels of the company
Expert knowledge in compensation structures, job grading, job slotting, HR policy and reporting requirements
Attention to detail and strong analytical skills
CCP (Certified Compensation Professional) or progress toward certification

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Director, Labor Relations - Flight (Fort Worth, TX, US)

Intro

Why you'll love this job

The Director, Labor Relations - Flight will support all aspects of the Company's labor relationship with the Allied Pilots Association (APA) and will be responsible for the implementation, administration, interpretation, and ongoing maintenance of the collective bargaining agreement covering American Airlines pilots. This role will also provide labor relations support for other represented and non-represented team member groups, as needed, and serve as a key partner to operational leadership on contract compliance, dispute resolution, negotiations, and labor strategy.

What you'll do

Develops and maintains a constructive and effective labor-management relationship with the APA, fostering open communication and collaborative problem-solving.
Establishes and maintains strong partnerships with Flight Operations and other senior business leaders to support operational objectives and labor relations strategies.
Ensures Company compliance with collective bargaining agreement provisions, applicable labor laws, and regulatory requirements; oversees the administration, interpretation, and application of pilot labor agreements.
Leads efforts to resolve labor disputes and complex team member relations matters, negotiating practical and sustainable solutions with union representatives and management.
Serves as a trusted advisor to leaders across multiple corporate departments, providing timely and strategic guidance on labor and employment matters.
Designs, develops, and delivers labor relations training and education programs to enhance management effectiveness and contract compliance.
Monitors developments in labor relations law, collective bargaining trends, arbitration decisions, and industry practices to identify risks and opportunities and inform business strategy.
Provides leadership, direction, and development to Labor Relations team members, ensuring high quality support and consistent application of labor relations policies and practices.
Oversees grievance administration and dispute resolution processes, including preparation for and participation in mediations, system boards, and arbitration proceedings.
Supports collective bargaining initiatives, contract negotiations, and strategic labor planning efforts, including the development of bargaining positions, analysis of proposals, and executive level reporting.
Drives continuous improvement in labor relations processes and outcomes.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in relevant studies, such as Industrial Relations, or equivalent experience/training
7 years of experience in Labor Relations, or operational/strategic leadership at an airline
Previous collective bargaining agreement and negotiations experience
Experience as a company representative or System Board member during arbitration, litigation, and/or government hearings
Experience in early dispute resolution strategy
Ability and willingness to travel, as necessary

Preferred Qualifications – Education & Prior Job Experience

Advanced degree preferred, legal or labor-related degree a plus

Skills, Licenses, and Certifications

Demonstrates the highest standards of ethics and integrity
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
Exceptional problem solving, analytical, and critical thinking ability
Ability to be highly collaborative, form consensus, build relationships, and work productively with a broad range of experienced professionals throughout the company
Ability to effectively advocate and communicate on behalf of American Airlines with all levels of external officials
Ability to build and facilitate long-term relationships at all levels, both internally and externally
Ability to delegate effectively and handle multiple responsibilities, manage available resources, make timely decisions, and understand the impact of those decisions on others
Ability to demonstrate time management, multi-tasking, and organizational skills
Ability to demonstrate flexibility and work a varied schedule
Ability and willingness to remain current with industry practices and developments
Mentoring and relationship building skills with ability to manage group and interpersonal conflict situations
Excellent communication, presentation, and interpersonal skills with ability to handle complex topics comfortably and to interact effectively with all levels and colleagues across internal departments, both verbally and written
Ability to thrive in a fast-paced, changing, and complex environment
Excellent organizational and project management skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

MD, Technical Operations Planning (Fort Worth, TX, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

Why you'll love this job

The Managing Director of Technical Operations Planning is an executive leadership role responsible for the strategic planning, scheduling, and routing optimization of American Airline's entire mainline aircraft fleet (over 1,000 aircraft). The Managing Director leads long-range structural heavy check and retrofit planning, line maintenance planning and scheduling/routing, and supports real time operational recovery, while maintaining strict compliance with federal regulations and enterprise goals. This position bridges the gap between commercial priorities and technical execution, ensuring the airline meets aircraft availability targets.

What you'll do

Strategic Long-Range and Base Maintenance Planning

Long-Range Forecasting: Lead the long-range maintenance forecasting effort for American, including heavy maintenance checks cycles, multi-year aircraft retrofit programs, and the planning of Engineering reliability mods, Airworthiness Directives, and other required maintenance work
MRO Infrastructure & Strategy: Direct the airline's blended global vendor model, evaluating and balancing internal hub capabilities against complex third-party Maintenance, Repair, and Overhaul (MRO) global suppliers and engine programs
Heavy Check & Base Plan: Lead the teams that strategically optimize heavy check visits and bill of work, working across engineering, supply chain, and production to ensure aircraft readiness and availability to the network and minimize aircraft out-of-service (AOS) during peak season
Budget and Resource Management: Oversee budgeting of track allocations and associated staffing levels, and resource allocations, partnering with the base maintenance organization
Cross-Departmental Collaboration: Coordinate closely with Flight Operations, Network Planning, Material Planning, and Engineering through the planning life cycle
Base and Line Maintenance infrastructure: Lead the long-range Hangar strategy and associated maintenance footprint for the airline, partnering with Corporate Real Estate, Finance, and Government Affairs

Line Maintenance Planning & Operations

Line Capacity Planning: Continuously evaluate staffing levels and capabilities across all line maintenance stations in partnership with the line maintenance production team, ensuring balanced daily, weekly, monthly bill of work to drive maintenance throughput and reduce Aircraft Out of Service risks
Workforce Planning & Optimization: Design predictive labor models that align headcounts across global line maintenance hubs directly against seasonal flight schedules; implementation of advanced shift bidding optimization framework; ensure workforce plans maps exactly to active labor contracts
Overnight Maintenance Scheduling: Set the strategic allocation of overnight workloads across outstations and hub maintenance bases, matching labor capacity and hangar space with scheduled line check requirements
Short-Term Routing Optimization: Oversee the daily dynamic routing of aircraft to ensure they meet recurring line maintenance checks (e.g., A-checks, daily, and overnight checks) with minimal disruption to the live flight schedule
MEL and Deferred Maintenance Management: Partner with the Maintenance Operations Center (MOC) to aggressively monitor and track Minimum Equipment List (MEL) entries, Configuration Deviation Lists (CDL), and deferred items to ensure prompt resolution within regulatory timeframes
Advanced Technology Vision: Spearhead the implementation of next-generation enterprise asset management infrastructures, predictive AI diagnostics, automated scheduling & advanced routing capabilities, partnering with the Maintenance product and IT teams

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in Business, Finance, Engineering, or related field, or equivalent experience; Advanced degree preferred
10 years of progressive leadership experience managing cross-departmental teams
10 years of overall experience with progressive responsibility in Airline Operations, Planning, Scheduling, or equivalent role
In-depth knowledge of the airline industry and/or technical operations, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements
Proven success in leading Operations planning team and implementing strategic initiatives at scale, driving efficiency and reliability
Prior experience in maintenance planning is a plus

Skills, Licenses, and Certifications

Demonstrates the highest standards of personal ethics and integrity
Action oriented, results-driven leader with a natural aptitude for engaging team members across multiple workgroups
Excellent quantitative and analytical skills with an aptitude for complex problem solving
Ability to identify opportunities for improvement, demonstrated critical thinking, and ability to manage change
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment & initiative in making decisions
Ability to successfully lead cross-functional projects within complex stakeholder environments
Ability to drive results through collaboration and to facilitate effective relationships across different work groups and levels of the company
Ability to be flexible in rapidly changing conditions and priorities, as well as to embrace ambiguity and enable clarity
Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
Excellent communication, presentation, and interpersonal skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
Ability to coach, mentor, and serve as a role model for all team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Engineer/Sr Engineer, IT Kubernetes (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. 
The Cloud domain refers to the area within Information Technology that focuses on the delivery of computing services—such as servers, storage, databases, networking, software, analytics, and intelligence—provided as a service. Examples are AWS, GCS, and Azure. The implementation could be a Private, Public, or Hybrid cloud and the scope includes platform management, security, networking, storage, and enabling DevOps to support the consuming domains (Applications, AI, Data, etc.).

What you'll do

Develop infrastructure as code using Terraform, Python, and GitHub Actions to manage Kubernetes
Manage the lifecycle of Kubernetes clusters, including upgrades and implementing best practices.
Document solutions, architectural patterns, and best practices around the Kubernetes environment
Work with internal IT teams (Risk, Security, Compliance) to implement security policies on Kubernetes clusters.
Implement observability solutions on Kubernetes and develop alerting and monitoring
Optimize cluster performance, workload scheduling, resource utilization, and cost efficiency across on-premises and cloud environments.
Set up and manage the networking plumbing for Kubernetes.
Troubleshoot Kubernetes issues related to resources deployed on the cluster
Collaborate with internal application teams to best utilize Kubernetes
Encourage an environment of sharing and team work among the team.
Stay current with systems technology best practices and changing technologies, in order to maintain domain expertise and recommend enhancements or changes
Support communication and response process by responding to users on system issues, maintenance, and system status, and advising and escalating on any prolonged or major issues
Participate in incident response, root-cause analysis, platform support, and an on-call off-hours support to ensure platform reliability and availability.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Kubernetes and platform engineering experience
A strong understanding of DevOps philosophy and best practices
3 years of experience as a software developer, platform engineer, or infrastructure engineer

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Azure or Kubernetes technical certifications, such as Certified Kubernetes Administrator certification
2+ years of Microsoft Azure Kubernetes Service(AKS) with deep understanding of container orchestration and distributed system concepts
2+ years of experience implementing infrastructure as code

Skills, Licenses & Certifications

Advanced ability to plan strategically for current and future business environments, including future technology and business design changes to create flexible, scalable solutions
In-depth knowledge of IT business operations, systems requirements, and processes
Experience keeping production environments operating at peak performance on the cloud and in containers
Experience managing production Kubernetes infrastructure with exposure to the use of cloud vendor Kubernetes solutions such as AKS'Hands-on experience with infrastructure as code and configuration as code built and deployment using CI/CD best practices. Working experience with GitHub/GitHub Actions and ArgoCD are preferred.
Experience with service mesh technologies such as Istio
Experience with Observability technologies and optimizing monitoring using tools such as Prometheus, Dynatrace, Grafana, or Datadog
Knowledge of Linux OS, network, and Azure PaaS solutions
Desire to be part of an incredible team. That means being someone the team can count on, who communicates honestly, respects others and their views, can adapt quickly to changing priorities, and drives positive change.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, IT Applications (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Engineering domain is an area focused on development, deployment, management, and maintenance of software applications that support business processes and user needs while ensuring reliability, performance, and security. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Collaborates with Business and IT leadership to determine and communicate organization vision, direction, and work priorities, and drives progress towards technology target roadmaps
Ensures that sound agile project management, business analysis, and quality assurance processes are in place and practiced
Creates environment for delivery teams to be self-governing organizations who are accountable for their own performance and delivery commitments
Exhibits a desire for continuous learning and sharing of new knowledge within the organization
Removes roadblocks, cultivates relationships, and effectively communicates across Enterprise at various levels of leadership
Manages and tracks project/program schedules and budgets with controller(s), as appropriate
Manages and leads adoption and migration of new and emerging technologies
Leads, develops, and mentors a high performing team of individuals with a diverse range of skills and experiences
Maintains an effective approach on problem solving, multi-tasking, coordinating and scheduling
Leads, influences, and upholds technology standards and goals to ensure visibility and predictability
Manages production issues and off-hours support, communication, and coordination, as needed
Works extended hours occasionally, based on the needs of the project and the operation
Travels, as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Technology, Information Systems, Finance, or Accounting, or related technical discipline, or equivalent experience/training
5 years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies
3 years of experience leading projects or teams, either formally or informally

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline industry experience, including business process and supporting technology

Skills, Licenses & Certifications

Experience in managing, supporting, and delivering 'mission-critical' projects/migrations
Proven ability to handle multiple projects/work streams and demands efficiently
Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations
Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon
Excellent communication skills to present to executive management and emphasize the intersection of business and technology
Delivery leadership in an Agile environment: Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
Ability to thrive in a sense-of-urgency environment and leverage best practices
Working knowledge and experience in a technical environment
Experience managing financial budgets a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Evaluator, Internal Evaluation Program (Fort Worth, TX, US)

Intro

Why you'll love this job

This role offers the opportunity to use your Inflight or related aviation experience to strengthen safety, compliance, and operational effectiveness while collaborating across the airline and developing expertise in evaluation and safety assurance

What you'll do

Primarily responsible for evaluation of the functions of safety systems and operational policies and processes of Inflight Operations
Develops evaluation process tools and methods (checklists, interview outlines, etc)
Performs functions as Evaluator during offsite codeshare assessments, potentially in a lead role
Facilitates Corrective Action Plans
Maintains and updates evaluation files
Verifies the implementation of corrective actions
Conducts evaluation data trend analysis
Works with IEP team to develop an evaluation plan
Prioritizes planned evaluations using risk assessment techniques
Some travel both domestic and international is required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

At least 5 years aviation experience, at least 2 years must be in a Part 121 Flight Operations (required)
Relevant experience, such as 14 CFR Part 135 or military will be considered
Flight Attendant or other relevant Inflight operations, training, safety, compliance, or quality assurance experience preferred
Prior supervisory or management experience desired
Prior auditing, inspection, quality assurance, compliance, or safety assurance experience preferred

Skills, Licenses & Certifications

Ability to maintain strict confidentiality
Demonstrate competence, objectivity, integrity, and impartiality
Ability to interpret and apply applicable regulations, standards, company manuals, and procedures
Possess a thorough understanding of relevant CFRs and company manuals
Proficient with computer systems and programs including Microsoft Office Suite applications
Excellent time management, communication and facilitator skills and possess the ability to formulate comprehensive reports

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Staff Assistant II, Airport Hub/Gateway (Charlotte, NC, US)

Intro

Why you'll love this job

This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division
Responsible for handling one or more of the following as their primary role
- Attendance and compliance
- Distribution of equipment and supplies
- Coordinating payroll
- Coordinating and maintaining operation coverage and lost time
- Managing new hire and transfer boarding

What you'll do

Performs a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations
Provides assistance with preparation of management presentations and special projects as required
Troubleshoots and escalates office technology issues, including telephone and copier machines
Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.
Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of MS Office Products including Word, Excel, PowerPoint, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail-oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs
Ability to effectively communicate both verbally and written with all levels within the Organization
Excellent interpersonal skills with a focus on customer service
Approachable and professional demeanor
High level of professionalism and ability to maintain confidentiality
Strong verbal and written communication skills
Ability to work varied hours and holidays (as business needs may vary)
Must be able to secure appropriate airport authority and/or US Customs security badges, (if applicable)
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Supply Chain Performance (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Supply Chain Team within the Integrated Operations Division.
Responsible for supporting the Planning organization with processes, metrics, and data

What you'll do

Provides analytical support through databases and visualization tools both on a regular reporting schedule as well as on an ad hoc basis
Represents the company and serves as the principal intermediary in business transactions with both internal and external organizations
Defines project scope and schedule while focusing on regular and timely delivery of value; organizes and leads project status and working meetings; prepares and distributes progress reports; manages risks and issues; corrects deviations from plans; and performs delivery planning for assigned projects
Successfully communicate relevant program information to multiple departments such as Engineering, Marketing, Production and Program Management on a regular basis
Coordinates all required strategic sourcing functions, from establishing internal stakeholder requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in related field or equivalent related experience/training

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of technical tools for analysis, databases and visualization : Oracle, SQL, Databricks, Tableau, etc.

Skills, Licenses & Certifications

Strong statistical analysis, data modelling, and presentation development and delivery skills
Strategic mindset with a demonstrated aptitude for understanding the business, working with data, and self-motivated in solving problems creatively
Ability to analyze complex problems and implement solutions and/or workarounds
Ability to thrive in an unstructured role while working through ambiguous problems
Proven ability to lead projects and ensure objectives, goals, and commitments are met
Excellent oral and written communications skills and experience interacting with both business and technical individuals at all levels including the executive level
Self-directed and resourceful with the ability to handle multiple, simultaneous tasks with exhibited follow through and initiative.
Advanced business understanding particularly in project management
Skilled in organizational and interpersonal dealings
High ethical standards
Ability and willingness to travel as needed

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Lead Engineer, Engineering Support Center (ESC) (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Engineering Team within the Integrated Operations Division.
Responsible for providing technical disposition for discrepancies that exceed published manual limits for all line aircraft.

What you'll do

Hosts engineering meetings in the absence of or as directed by the ESC Sr. Manager
Provides final approval for engineering documents as directed by the ESC Sr. Manager
Serves as a mentor to all ESC engineers and co-ops
Troubleshoots chronic aircraft in the field
Conducts major damage assessment and temporary repair development in the field
Issues inspection Engineering Authorizations (EAs) for emerging safety or compliance issues when timeline is critical
Maintains awareness of all open engineering issues during assigned shift
Delegates open engineering issues as required to ensure prompt resolution
Accomplishes and documents Performance Conversations for each Engineer assigned by the ESC Sr. Manager
Leads the development, substantiation, and issues repairs/approvals for discrepancies that are outside of any existing published limits (only engineering has that authority)
Provides engineering work scope for troubleshooting of operational issues to determine root cause and provide corrective action
Creates American Airlines Repair Document (AARD) for recurring aircraft discrepancies
Must be willing and able to work the midnight shift and shift schedules including holidays and weekends
Must be able to travel

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's of Science Degree in Engineering from an accredited college/university
4 years working history as an Engineer with aviation experience
Familiarity with Code of Federal Regulations (CFRs), maintenance programs, Engine Manual (EM), Structural Repair Manual (SRM), Aircraft Maintenance Manual (AMM), Illustrated Parts Catalog (IPC), Fault Isolation Manual (FIM), Component Maintenance Manual (CMM), and Wiring Diagrams (WDM)
Must be able to work the midnight shift

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Mechanical/Aerospace Engineering from an accredited college/university
10 years working history as engineer with aviation experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
In an expedient manner, must be able to prioritize workload, solve problems, substantiate solutions using valid engineering analytical principals, document solutions with good technical writings skills, and verbally communicate solutions throughout the maintenance organization
Must be self-motivated and discipline in work ethics
Must be able to effectively multi-task various work activities to meet the requirements of the operation
Ability to work with minimal supervision
Ability to maintain composure in a stressful environment
Strong Customer service focus (internal and external)
Works independently and relies on experience to solve problems
Proficient understanding of all Maintenance and Engineering policies and procedures
Recognized and sought out as a resource by peers and external groups
Possess good interpersonal skills to work with others
Ability to mediate and resolve conflicts between ESC employees and other departments

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Baggage Operations - London LHR (London, GB)

Intro

Why you'll love this job

The Manager, Baggage Operations is responsible for leading and overseeing baggage performance at London Heathrow (LHR), including baggage make-up, transfer baggage operations, baggage reporting, and process optimization. This role leads operational leaders and cross-functional teams while driving performance improvements, operational excellence, and strategic partnerships with vendors, airport stakeholders, and Joint Business partners. The position plays a critical role in ensuring station baggage performance goals are achieved and exceeded through effective leadership, data analysis, process enhancement, and operational accountability.

What you'll do

Leadership & People Management

Lead, coach, develop, and support a team of operational leaders responsible for baggage operations.
Conduct performance management activities, including coaching, counseling, performance reviews, and development planning.
Foster a culture of accountability, safety, collaboration, and continuous improvement.
Build and maintain effective working relationships across departments, vendors, and business partners.

Operational Excellence

Own and drive overall baggage performance at Heathrow, ensuring station goals and key performance indicators are met or exceeded.
Evaluate, recommend, and implement operational and process improvements to enhance baggage handling efficiency and effectiveness.
Monitor baggage performance trends and proactively identify opportunities to mitigate failures and improve customer outcomes.
Lead station-wide initiatives focused on baggage operational excellence and performance improvement.

Data Analysis & Reporting

Analyze operational data from multiple sources to identify trends, risks, and opportunities.
Oversee daily, weekly, monthly, and historical baggage performance reporting, including Mishandled Baggage Reports (MBRs).
Develop actionable recommendations based on performance metrics and operational insights.
Communicate performance updates and operational priorities to leadership and stakeholders.

Partnership & Stakeholder Management

Manage relationships with airport service providers, vendors, and operational partners to achieve baggage performance targets.
Strengthen collaboration with alliance and Atlantic Joint Business partners to improve end-to-end baggage performance and customer experience.
Lead cross-functional baggage performance teams consisting of internal and external stakeholders.
Ensure effective communication channels exist among all parties involved in baggage operations.

Technology & Program Management

Lead the oversight, implementation, and development of baggage-related technologies, systems, and operational tools.
Partner with stakeholders to identify opportunities for innovation and continuous improvement.
Support testing, implementation, and adoption of operational enhancements and new technology solutions.

All you'll need for success

Minimum Qualifications

Bachelor's degree in Business, Aviation Management, Operations Management, or a related field, or equivalent combination of education, training, and experience.
Experience in airport operations, baggage operations, airline operations, or a related aviation field.
Prior leadership experience managing teams and operational performance.
Strong analytical and problem-solving skills with the ability to interpret operational data and drive results.
Proficiency with Microsoft Office Suite, including advanced Excel capabilities.
Ability to work flexible schedules, including weekends, holidays, and peak operational periods.
Ability to obtain and maintain a valid Heathrow Airport Limited (HAL) Airside Pass.
Completion of GSAT training or willingness to complete required training.

Preferred Qualifications

Extensive knowledge of airport baggage operations, baggage transfer processes, and baggage handling systems.
Experience managing third-party vendors and operational service providers.
Proven experience driving operational improvements within an airline or airport environment.
Strong presentation and communication skills with the ability to influence stakeholders at multiple levels.
Experience managing cross-functional teams and strategic partnerships.

Skills & Competencies

Strong leadership and team development capabilities
Strategic thinking and operational planning
Data analysis and performance management
Process improvement and continuous improvement methodologies
Customer-focused decision making
Effective communication and relationship building
Change management and adaptability
Ability to perform under pressure in a fast-paced operational environment
Time management, prioritization, and multitasking
Conflict resolution and employee relations skills
Sound judgment and decision-making ability
High degree of professionalism and confidentiality

Feel free to be yourself at American

Part Time Airport Agent- Mexico City MEX (Mexico City, MX)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Analyst, Customer Care Policy and Procedure (Fort Worth, TX, US)

Intro

Why you'll love this job

• We deliver the policies and procedures that support our frontline team members in elevating the Customer Experience. This role is a resource to the frontline representatives by helping with enhancements, defects, and communicating new and updated policies and procedures. Acts as a liaison between corporate initiatives and adapt them to be consumed by the frontline team members.
• The role is a part of the Customer Policies & Procedures team within our Customer & Operational Excellence group.
• This role may also include support work in such topics/areas as deemed appropriate as team managers, and operational responsibilities including travel and on-call rotations.

What you'll do

• Creates, maintains, and communicates clear policies and procedures to drive consistency across our airports.
• Supports the roll out of corporate initiatives for customer, revenue, and operational pillars
• Participates as stakeholders in product development to ensure solutions are designed for frontline team members
• Provides frontline team members support through policy and procedures updates and clarifications
• Acts as key subject matter expert to internal departments (including product teams, ticketing and receipts, revenue management, and more) to provide input and feedback as a stakeholder in policy decisions
• Partners with Training and Quality to ensure accuracy of policies and procedures among our frontline team
• Recommend process improvements to support our frontline teams
• Represents Customer Experience Policies and Procedures in meetings
• Participates in department’s Emergency Response coverage (on-call rotation, no more than two weeks per quarter)
• Maintains extensive knowledge of industry trends and reviews of competitive trends to drive best practices, processes and enhancements
• Ensures all team member resources are accurate and updated in a timely manner
• Publishes internal communication as appropriate
• Performs additional functions to support departmental and corporate objectives as required
• Must be willing to travel for business when needed (including international)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree or equivalent experience and training
• 3 years of airline experience

Preferred Qualifications- Education & Prior Job Experience

• Experience leveraging generative AI to optimize policy documentation and delivery while improving customer and employee procedures
• Using analytics to drive continuous improvement, and enable data-informed decision-making
• Proven experience in data analysis and presentation skills
• 2 years preferred in analytical role
• Preferred working knowledge of QIK CHK / SABRE
• Project Management experience

Skills, Licenses & Certifications

• Knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, etc.
• Ability to work with minimal supervision
• Ability to work under pressure, prioritize projects, meet all deadlines, balance the big picture with the requisite details and maintain flexibility
• Ability to effectively manage multiple, concurrent projects
• Ability to effectively interact with all levels of employees
• Ability to build strong consensus and achieve results though others
• Excellent decision-making skills
• Strong initiative and a drive for continuous improvements
• Adapts easily to changing priorities and direction

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Administrator, Administration Center (Miami, FL, US)

Intro

Why you'll love this job

This job is a member of the Workforce Administration Team within the Technical Operations Division.
Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.

What you'll do

Audit, analyze and prepare various department reports, including weekly headcount reports and monthly projection reports.
In depth understanding of all aspects of payroll, using Workbrain payroll system; including time coding and shift schedules
Proffer and process overtime, field trips, shift swaps and holiday equalization according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
Liaison between various airport personnel, local leadership and team members
Train and assist with onboarding new administrative center team members
Contribute and assist with project initiatives, to include implementation of new systems, tasks and methods to front line employees, leaders and administration center team members.
Submits transactions for computer and system accesses.
Sort, track and file data and correspondence
Process time-sensitive requests
Efficiently and effectively communicate to high levels leadership to address operational inquires
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US customs security badges, if applicable
May be required to work shifts, nights, weekends and holidays
Must be willing to travel as required for professional development

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent
At least 1 year of prior administrative experience
Intermediate experience with Microsoft Office software including Word, Excel, PowerPoint etc.

Preferred Qualifications- Education & Prior Job Experience

3 years experience in an office setting
1 year experience with unionized workforce
Associates degree or equivalent work experience
Previous experience with analyzing data to improve processes and facilitate operational excellence

Skills, Licenses & Certifications

Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
Broad understanding of Workbrain or other time and attendance applications
Ability to prepare correspondence and format reports
Ability to maintain confidentiality with team member files, payroll data and personal information
Ability to prioritize and organize work functions effectively
Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact
Ability to work individually or with a team

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Part Time Airport Agent, Aruba AUA (Aruba, AW)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Procurement Excellence (sustainability) (Fort Worth, TX, US)

Intro

Why you'll love this job

• As a Procurement Excellence Analyst / Sr. Analyst at American Airlines, you will be instrumental in transforming our procurement operations. This role demands a visionary with proven experience in procurement, best-in-breed technologies and a strategic approach to supplier sustainability.
• The role is a part of the Procurement Strategy team within our Finance division.

What you'll do

•   Lead and manage procurement projects, ensuring they are delivered on time, within scope, and budget.
•   Drive continuous improvement initiatives to enhance procurement processes and systems.
•   Collaborate with cross-functional teams to ensure procurement strategies are aligned with company objectives.
•   Support the development of the strategic vision for the future of Procurement reporting and data strategy.
•   Develop and implement data analysis strategies, dashboards, and reports to optimize procurement activities and supplier performance.
•   Utilize advanced analytical techniques to forecast market trends and inform strategic decisions.
•   Derive data-driven actionable insights on procurement metrics and performance to support recommendations for the department and officer level.
•   Conduct ad-hoc analyses as needed to support operational decision-making and improve profitability.
•   Identify areas where advanced analytics or digital solutions can be utilized to improve existing processes or performance.
•   Facilitate supplier enablement by developing strategies that streamline supplier onboarding and management.
•   Provide guidance on procurement best practices and emerging technologies across supplier sustainability .
•   Develop standardized procurement practices across the organization.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Supply Chain, Sustainability, Strategy, Finance, Business Management, Data Analytics or other related field
• 3+ years of experience in procurement, sustainability, and/or analytics, including compliance and optimization

Preferred Qualifications- Education & Prior Job Experience

•   Advanced degree in Supply Chain or other related field
•   Experience in supplier sustainability
•   Advanced Excel skills, experience with dashboard tools, procurement systems, and EcoVadis.

Skills, Licenses & Certifications

•   Demonstrated ability to drive change and influence cross-functional teams
•   Proficiency in utilization of scorecards, trackers, sourcing templates and a strong focus on automation and digitization
•   Ability to demonstrate an aptitude for problem solving and strong quantitative and analytical skills
•   Ability to manage multiple and diverse projects with changing priorities
•   Skilled in creating dashboards and establishing procurement KPls
•   Knowledge of Power BI, Tableau, Cognos and analytics tools
•   Passion for sustainability and sustainable sourcing practices
•   Proficient in Microsoft Office (Excel, PowerPoint, Word, Teams)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:
•   Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
•   Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
•   Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
•   401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
•   Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Supervisor, Aircraft Line Maintenance - STL (St. Louis, MO, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Financial Analysis (Fort Worth, TX, US)

Intro

Why you'll love this job

Operating Budgets is a foundational team within the Financial Planning (FP&A) organization that works closely with the Division Controller and Corporate Accounting organizations to understand business issues impacting the financial statements, produce consolidated forecasted financial statements and lead the annual budgeting process. Activities include creating divisional goals, analyzing financial results, maintaining operating statistics for the company, and presenting financial results to senior management. Output supports Investor Relations’ guidance and Earnings Calls. Team members should expect to support multiple cross divisional projects and processes.

What you'll do

Provide guidance to senior executive team and Board of Directors regarding the Company’s financial performance and near-term financial outlook in context of internal and external factors impacting the Company
Maintain and enhance forecasting models to improve accuracy and relevance, aligning closely with organizational goals
Collaborate with Division Controllers and Commercial Planning teams to maintain forecast accuracy and drive performance toward Company goals and KPIs
Prepare detailed cause-and-effect analyses for senior management on complex financial matters, providing valuable insights for strategic decision-making
Collaborate and work closely with various groups across the Company to understand respective business units and their impacts to the Company’s bottom line
Compile Board of Directors packages justifying large projects, explaining financial performance, or the financial forecast
Work extensively as consultants for other groups in the company
Provide various reports that are reviewed by CFO and other key executives
Prepare materials for earnings calls and Board of Director meetings

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent with a concentration in Finance/Economics or equivalent training/experience
3+ years of experience in Corporate Finance, Accounting, Financial Services or Consulting, including experience with advanced financial modeling and analysis

Preferred Qualifications- Education & Prior Job Experience

Airline or travel industry experience
MBA from a leading institution

Skills, Licenses & Certifications

Ability to adapt and apply a variety of analytical approaches to logically structure analysis of complex issues and to develop creative solutions to business, financial and operational challenges
Excellent interpersonal, oral and written communication skills, including the ability to effectively communicate with all levels of management
Exercise leadership skills through taking initiative and motivating others within a dynamic team environment
Excellent teamwork skills, with proven ability to work effectively in a variety of situations
Advanced aptitude in problem-solving, including the ability to logically structure an appropriate analytical framework
Excellent attention to detail and ability to conceptualize tasks in the context of broader enterprise goals
Expert level proficiency in Microsoft Excel and PowerPoint

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IFEC and Cabin Engineering (Philadelphia, PA, US)

Intro

Why you'll love this job

This job is a member of the Inflight Entertainment and Connectivity (IFEC) Engineering Team within the Integrated Operations Division.
Responsible for providing Engineering support for the maintenance and operation of aircraft and related equipment. This job also establishes and assists maintaining aircraft and component standards within areas of responsibility.

What you'll do

This position is to provide on-site operational support to WIFI and IFE operations at the airport and remote support to line stations and maintenance bases, including but not limited to ensure monthly media is duplicated and distributed to maintenance in a timely fashion, monthly IFEC operational checks, support IFE software
loads via EO or EA written by IFE Engineering, perform reviews of BITE data to identify performance trends, review overnight workload for IFE issues and attend evening maintenance planning meetings.
Develops daily action plans, routing and manpower requests while conducting meetings with production teams
Investigates IFE and WiFi System reliability issues and processes in coordination with DFW Engineers as directed
Liaison with local Maintenance Management & Production Control for assignment of IFE and WiFi system related items to the respective aircraft workload
Follow-up with local stores and materials management for provisioning of required head-end units and Inventory.
Provide support for other cabin-related systems, specifically premium seats.
Must be willing to work Night shifts and weekends

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor of Science in Engineering required
3-6 years of experience

Preferred Qualifications- Education & Prior Job Experience

BS in Electrical Engineering.
A&P License.
Ten or more years of experience in aircraft In-Flight Entertainment, WiFi, or electrical systems.
Familiarity with FAA regulatory requirements and AA engineering practices.

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to analyze technical data and make data driven decisions
Demonstrates aptitude, ability and willingness to take on new roles and responsibilties
Ability to prepare/deliver presentations that compel acceptance of solutions
Ability to successfully interact with internal and external customers

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Operations (Boston, MA, US)

Intro

The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Care (Boston, MA, US)

Intro

The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division.

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Airport Services - London LHR (London, GB)

Intro

Why you'll love this job

This role is responsible for directing and coordinating airport operations at London Heathrow (LHR), ensuring the safe, reliable, and efficient delivery of services while providing an exceptional customer experience. The position leads operational performance, oversees vendor partners, and supports tactical decision-making in a fast-paced airport environment.
The role is a part of the Airport Operations team within our International Operations group. You’ll bring your leadership, operational management, and stakeholder engagement skills to help drive performance, safety, and service excellence at one of American Airlines' largest international stations.

What you'll do

Lead daily airport operations and ensure the delivery of safe, reliable, and customer-focused service standards.
Manage operational performance metrics and partner with station and regional leadership to achieve business objectives.
Oversee vendor and ground handling partners, ensuring compliance with company policies, procedures, and service expectations.
Promote a strong safety culture by supporting workplace health and safety programs, conducting safety observations, and leading risk mitigation initiatives.
Ensure station compliance with all regulatory, corporate, and operational requirements, including internal and external audits.
Lead and coordinate responses to irregular operations, providing direction and support to operational teams and vendor partners.
Conduct team briefings and communicate operational, safety, and procedural updates.
Investigate and resolve customer service, operational, safety, and security-related issues.
Develop and implement continuous improvement initiatives to enhance operational efficiency and service delivery.
Monitor training compliance and coordinate recurrent and future training requirements to maintain station readiness.
Build strong relationships with airport authorities, government agencies, vendors, and internal stakeholders.
Represent American Airlines at airport, regional, and operational meetings and forums.
Support business planning activities and special projects as assigned.

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Experience leading airport operations, airline operations, or a related operational environment.
Experience managing employees, contractors, or third-party service providers.
Demonstrated ability to lead teams in a fast-paced, customer-focused environment.
Experience managing operational performance and resolving complex operational issues.
Ability to prioritize multiple competing priorities and make sound operational decisions.

Preferred Qualifications - Education & Prior Job Experience

Previous airline or airport management experience.
Experience managing outsourced vendor relationships and service delivery agreements.
Experience leading safety, compliance, or operational improvement initiatives.
Project management experience.
Knowledge of international airport operations and regulatory requirements.

Skills, Licenses & Certifications

Strong leadership, coaching, and people management skills.
Excellent verbal and written communication skills in English.
Strong interpersonal and stakeholder management abilities.
Ability to manage conflict and influence positive outcomes.
Strong organizational, planning, and time management skills.
Ability to work independently and exercise sound judgment.
Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
Knowledge of airline operational processes and customer service standards.
Ability to obtain and maintain all required airport security clearances and airside access.
Valid driver’s license, if required for operational duties.

Feel free to be yourself at American

Customer Assistance Representative Part Time (Pittsburgh, PA, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Category Manager/Sr Category Manager, Procurement (Benefits) (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is a member of the Procurement Excellence within the Finance Division. This role serves as a key commercial liaison for American Airlines, managing strategic business transactions with both internal stakeholders and external suppliers. The Analyst/Sr. Analyst is responsible for negotiating and implementing long-term purchase agreements, fostering supplier partnerships, and ensuring contract outcomes deliver measurable value.

What you'll do

Join a growing, high-performing team of Strategic Sourcing Professionals with a passion for continuous improvement

Work alongside highly driven, energetic, and collaborative team members

Develop strategies that achieve cost control, cost reduction, and cost containment targets

Expand your professional skill set by partnering with cross-functional teams on high-impact projects

Engage with senior leadership on key sourcing and transformation projects

Enhance your procurement expertise by utilizing a mix of critical skills - analytics, relationship building, collaboration, and project management

Build a strong professional network by engaging with vendors and internal stakeholders

Never have a boring day at work again!

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in relevant field or equivalent experience/training

• 3 years contracts negotiations and management experience

Preferred Qualifications- Education & Prior Job Experience

Masters of Business Administration
Project management experience

Skills, Licenses & Certifications

Ability to be self-directed and resourceful with the ability to handle multiple, simultaneous tasks with exhibited follow through and initiative
Knowledge of advanced business understanding particularly in project management, commodity markets, early supplier involvement, total cost management and financial analysis
Knowledge of ROI, total cost of ownership, 7 steps strategic sourcing to conduct analysis, problem solving, forecasting and quality improvement
Skills in organizational and interpersonal dealings
Ability to demonstrate attention to detail with excellent follow-up
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to demonstrate high ethical standards
Ability to be a self- starter with high sense of urgency and ability to handle multiple tasks simultaneously

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Engineer, Cabin Projects (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Cabin Projects Engineering Team within the Integrated Operations Division.
Responsible for supporting Engineering activities to define, develop, and implement new cabins and aircraft equipment. This job also establishes maintenance programs and standards for the ongoing maintenance of aircraft and components within area(s) of responsibility.

What you'll do

Lead aircraft cabin modification projects from requirements definition through certification, installation, and entry into service while managing technical scope, schedule, risks, stakeholder expectations, and overall project execution. Assist in completion of projects outside of leadership assignments
Serve as the primary technical focal point for assigned cabin modification projects, coordinating activities across Engineering, Maintenance, Supply Chain, Marketing, suppliers, MROs, regulatory authorities, and with other airline departments.
Develops action plans for fleet/multi-fleet and/or component engineering projects and pursues final dispositions according to assessed priorities
Prepares Engineering documents to implement technical dispositions by providing customized procedures for repairs, modifications, inspections or other maintenance actions which provide benefits in accordance with airline/departmental objectives and management directives
Coordinate technical activities and deliverables with aircraft manufacturers, seat suppliers, IFE providers, cabin interior vendors, and modification organizations to ensure that Engineering dispositions are properly substantiated in accordance with applicable regulations and company manuals. Coordinates with other airline departments to provide for effective and efficient implementation of engineering dispositions
Provide engineering support during aircraft modification, installation, testing, and entry-into-service activities to ensure successful project execution.
Keeps informed of day-to-day airline operations involving field of responsibility. Assesses daily priorities in accordance with airline/departmental objectives and management directives
Maintains knowledge of current and pending regulations, which affect areas of responsibility and ensures that all Engineering actions maintain compliance with applicable regulatory requirements
Utilizes available resources to continually increase levels of technical expertise and practical experience. Also strives to improve communications skills, time management and other personal qualities pertinent to maximum effectiveness and efficiency in performing assigned duties
Conducts training and serves as mentor to other Engineers in area(s) of expertise

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in Engineering in Mechanical/ Aeronautical/ Aerospace/ Electrical discipline Required
6 years engineering experience in commercial aviation, aircraft modifications, aircraft interiors, certification, systems integration, or a related field
Experience leading cross-functional technical projects
Demonstrated ability to lead technical teams without direct authority
Strong technical writing and engineering documentation skills
Ability to read/ use/ understand/ generate detail and installation drawings
Knowledge of 14 CFR Part 25 aircraft certification requirements
Familiarity with aircraft interiors, regulatory requirements and aircraft engineering practices

Preferred Qualifications- Education & Prior Job Experience

10 or more years experience in design, certification, or installation of aircraft seating, cabin components, cabin systems or IFE
Experience leading aircraft modification projects from requirements development through certification and fleet implementation.
Experience managing project schedules, technical risks, and cross-functional stakeholders such as suppliers, MROs, and aircraft manufacturers
Understanding of 14 CFR Parts 21, 25, and 121
Familiarity with FAA, EASA, and FAA-ODA certification processes
Familiarity with Catia 6/ 3DS modeling software

Skills, Licenses & Certifications

A&P license
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to analyze technical data and make data driven decisions
Demonstrates aptitude, ability and willingness to take on new roles and responsibilties
Ability to prepare/deliver presentations that compel acceptance of solutions
Ability to successfully interact with internal and external customers

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Director, Component Shops (Tulsa, OK, US)

Intro

Why you'll love this job

The Director of Component Repair Organization is responsible for leading all Component maintenance, repair, and overhaul (MRO) operations for American Airlines. This executive role provides strategic and operational oversight for the company’s Component shops in two locations—Tulsa, Oklahoma and Dallas, Texas —and is headquartered in Tulsa.

The Director leads an organization of more than 1,000 team members, including management and frontline union-represented team members. The ideal candidate brings deep expertise in commercial aerospace Component MRO operations, with a proven ability to deliver results in a high‑volume, safety‑critical environment.

This leader must be operationally focused, hands‑on, and comfortable driving transformation. Success in the role requires challenging long‑standing business practices, implementing innovative operational improvements, and championing organizational change. The Director will serve as a key member of the Maintenance leadership team, role‑modeling and reinforcing American Airlines’ five leadership attributes while cultivating strong, collaborative relationships across all work groups, departments, and partner organizations: Caring, Collaboration, Development, Results, and Future.

What you'll do

Lead a safety‑first culture by ensuring full compliance with FAA, OSHA, EPA, DOT, and all other regulatory requirements across all Component Repair Shops and serve as the account Manager for AA’s FAR Part 145 Certificate.
Cultivate collaborative, transparent relationships with union leadership and ensure all actions align with collective bargaining agreements and strong labor‑management practices.
Oversee operating and capital budgets, including forecasting, cost control, and resource allocation, to meet financial, productivity, and performance targets.
Spearhead continuous improvement initiatives that reduce cost, increase efficiency, improve reliability, enhance customer service, and elevate the team member experience.
Direct daily operational activities across the organization to ensure safe, reliable, and efficient support of the airline’s operational performance.
Demonstrate and foster strong relationships across all work groups, maintenance organizations, and partner teams to drive alignment and operational excellence.
Evaluate and improve operational processes to increase efficiency, quality, and service consistency across all sites.
Champion innovation in workflows, technology, automation, workforce strategy, and operational tooling to modernize the MRO environment.
Maintain strong communication channels with frontline team members, leaders, customers, and partners across all locations.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business Administration, Management, or equivalent experience/training
7 years of progressive leadership experience managing cross-departmental teams
5 years of MRO management experience leading large, unionized frontline teams, with a demonstrated commitment to the highest level of ethics and integrity
In-depth knowledge of the airline industry and technical operations, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements
Valid FAA A&P License preferred

Skills, Licenses & Certifications

Demonstrates the highest standards of ethics and integrity
Demonstrated leadership and technical competence that attracts, develops, and motivates top talent, earning confidence and respect across the organization and its stakeholders
Strong operational focus with the ability to build and sustain a culture of trust while aligning the workforce with corporate goals
Proven ability to drive innovation, continuous improvement, and enhancements to the customer and team member experience
Strong capability to manage multiple large‑scale initiatives concurrently while maintaining high attention to detail and follow‑through
Effective mentoring, coaching, and relationship‑building skills with the ability to navigate complex interpersonal and cultural dynamics across global sites
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
Excellent communication and presentation skills, with ability to handle complex topics clearly and to engage effectively with all organizational levels, both verbally and written
Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
Ability to thrive in a fast‑paced, dynamic environment with high expectations
Willingness and ability to travel at least 25%, including international travel

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Premium Guest Services Food and Beverage Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is part of the Premium Guest Services Operations Strategy team within the Customer Experience Division.
Supports the successful launch of new lounges and other PGS initiatives across the network by leading operational readiness activities, coordinating training and change management efforts, managing punch-list completion, and driving post-opening stabilization to deliver a seamless opening experience.

What you'll do

Specific responsibilities will include:

Lead operational readiness activities for new lounge openings, renovations, and system-wide Premium Guest Services initiatives.
Coordinate and facilitate readiness meetings, conference calls, and cross-functional workgroups to ensure alignment on project deliverables, timelines, and operational requirements.
Serve as the primary liaison between local PGS operations, project teams, Corporate Real Estate, vendors, and business partners during launch and post-opening activities.
Manage punch-list items during the transition from project completion to operational ownership, ensuring issues are tracked, communicated, and resolved in a timely manner.
Lead the execution of training plans and provide hands-on support to ensure team members are prepared to operate new facilities, programs, systems, and processes.
Partner with business partners and vendors to confirm operational readiness, including equipment, staffing, technology, supplies, and service delivery requirements.
Monitor post-opening performance and facilitate issue resolution to ensure a smooth stabilization period following launch.
Ensure all projects and initiatives are implemented in accordance with PGS standards, operating procedures, brand requirements, and safety expectations.
Work closely with the PGS project manager and key stakeholders to identify risks, mitigate operational impacts, and support the successful rollout of strategic initiatives across the network.
Develop project status updates, readiness reporting, action plans, and executive-level communications to keep stakeholders informed of project progress and outstanding risks.

All you'll need for success

Position Requirements:

Bachelor’s degree or 4 years of equivalent experience / training
Strong aptitude for problem solving and excellent interpersonal skills
The ability to work with minimal supervision and able to make timely decisions independently
Strong oral and written communication skills are mandatory
Proficient in standard Microsoft Office applications
Able to travel with short notice (including weekends and holidays) and work long hours (12-14 hours/day) under stressful, varying conditions
Anticipate 75% travel with longer stays before and after lounge openings
Ability to obtain SITA badges at respective lounge locations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Facilities Maintenance Operations (New York City, NY, US)

Intro

Why you'll love this job

This job is a member of the Facilities Maintenance Operations Team within the Integrated Operations Division.
Responsible for Plant Maintenance operations in American Airlines' largest HUB where maintenance work is conducted in-house or contracted to a vendor. Directly oversee facilities maintenance operations and direct organized labor. Direct and manage the contract vendors with Tech Ops maintenance management team to ensure facilities-related work is maintained per company standards and the Facilities Maintenance Manual.
The salary range for this position is $96,000 to $117,000.

What you'll do

Assists Management in evaluating Plant Maintenance employees and vendors for qualifications, experience levels, facilities, parts support and overall ability to comply with Facility maintenance department programs and procedures
Makes technical recommendations regarding facilities/ (GSE) department, review contracts and vendor quotes for accuracy and correct job scope
Initiates and manages repair work orders for time and material vendors as per the outlined procedures
Reviews vendor invoices for correct labor and material charges
Informs Station Management of Facilities abuse related damage and accident repair cost
Assists local station management, personnel and vendors with part procurement and technical expertise to expedite repairs
Works with station personnel and vendors for product improvement and equipment upgrades. Provide vendors with direction to enhance the operation and improve cost efficiencies
Performs Facilities, station, and vendor audits to ensure compliance with all Facilities Maintenance policies, procedures and standards
Completes other duties as assigned by management
Some travel may be required
Must pass a background reference check and criminal fingerprint check
Must pass a background for SIDA badge, if applicable

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Knowledge of HVAC and industrial mechanical systems

Preferred Qualifications- Education & Prior Job Experience

Strong working knowledge of the General Procedure Manual and Safety Policy Procedure Manual
Knowledge of airport facilities maintenance and general repairs
Experience supervising / leading represented workgroups
Knowledge of Airport Baggage Sortation system
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills

Skills, Licenses & Certifications

Electrical or HVAC certification
Ability to manage multiple areas of responsibility
Excellent analytical, organization and planning skills
Ability to assign work to designated workers
Knowledge of Microsoft Office
Understanding of airline/technical operations
Ability to multi-task
Ability to change direction when needed

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Project Manager, Safety Strategy (Fort Worth, TX, US)

Intro

Why you'll love this job

As a member of the Safety Strategy and Project Management team within the Safety Division, you will play a hands-on role in various integration projects that support cross-functional teams for the company’s daily operations. We are looking for someone who can work comfortably in a fast-paced environment and is able to handle tight deadlines.

What you'll do

Manage and lead safety-related projects, including new implementations, enhancements, integrations, and other special projects.
Utilizes technical knowledge and project management methodologies such as Agile, product architecture, continuous deployment process, data models and analytics, tools supporting automation/metrics and other innovative technologies in support of the portfolio.
Proactively communicates with stakeholders, sponsors, and project teams to maintain project alignment.
Define project scope, objectives, success criteria, and deliverables in partnership with sponsors and stakeholders.
Develop project charters, roadmaps, and implementation plans.
Assist leaders in evaluating and prioritizing incoming project requests based on business value, risk, and resource availability
Create and maintain project schedules, milestones, and dependencies.
Coordinate project resources across multiple departments to ensure timely delivery.
Identify resource constraints and recommend solutions to maintain project timelines.
Create executive summaries and presentations to communicate project status, risks, accomplishments, and strategic recommendations.
Influences and collaborates with stakeholders, peers, and other product leaders to deliver solutions that achieve the portfolio’s vision and goals.
Manages program level risks and issues and removes barriers that prevent efficient execution of projects. Works with internal stakeholders to resolve multi-program conflicts.
Collaborates with various internal and external team members such as Safety, Technology, Vendor Management, Compliance, Security, etc.
Ensures that approved methods, processes, and tools are consistently used across projects including change management, risk assessment and mitigation planning, quality assurance, and closure recommendations.
Leads internal Safety initiatives and responds to operational requests.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

2-5 years of experience leading projects, programs, process improvement initiatives, technology implementations, or operational initiatives.
Demonstrated experience managing multiple priorities and delivering projects in a fast-paced, cross-functional environment.
Strong analytical, organizational, problem-solving, and communication skills.
Proficient in Microsoft Office Suite and project management tools.
Strong experience in Change Management, Business Process Mapping, and Project Management

Preferred Qualifications- Education & Prior Job Experience

Knowledge of Agile, Scrum, Waterfall, or hybrid project delivery approaches.
Experience with change management, business process improvement, and stakeholder engagement strategies.
Experience guiding internal and external partners, connect workgroups and teams to ensure strategies and impacts are clearly understood.
Demonstrated familiarity with various project management methodologies such as Waterfall, Agile, Lean, etc.

Skills, Licenses & Certifications

Project Management Professional (PMP) or relevant certifications in project/program management field
Must be able to handle large, complex projects requiring a multi-phased approach as well as projects that need to be fast-tracked.
Inspires a culture of continuous improvement and challenges conventional thinking while driving creative solutions and intelligent risk-taking.
Flexible and comfortable with ambiguity, and able to embrace change.
Energetic, forward-thinking, creative, and comfortable challenging assumptions while driving results.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Agent Part Time (Reno, NV, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Executive Assistant, MD (Fort Worth, TX, US)

Intro

Why you'll love this job

Provides administrative, clerical and organizational support for a Managing Director.

What you'll do

Protect the integrity of confidential information in all matters
Ability to prioritize conflicting departmental needs and requests
Experience in heavy calendar management
Responsible for planning domestic and international flights, hotel accommodations, transportation, and itinerary creation
Responds to customer requests and complaints within limits of authority
Interacts with corporate clients and community business leaders
Compose correspondence, prepare presentations, reports, and other ad-hoc assignments
Manage time and attendance for the team, expense reports, invoices, and supply ordering
Skilled in reviewing, screening, and prioritizing mail, email, and telephone calls
Plan and prepare meetings and events: (logistics, budget, agendas, training material, presentations, catering, etc.) for the MDs and their teams
Work closely with the VP Executive Assistant

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

High School Diploma
2+ years’ work experience in a prior administrative role

Skills, Licenses & Certifications

Working knowledge of MS Office to include Word, Excel, PowerPoint, Outlook, etc.
Willingness to learn new skills as needed to perform job functions
Willingness to cross-train with other administrative team members
Ability to prioritize work, be detail-oriented, and meet deadlines
Ability to perform in a fast-paced environment, manage multiple tasks simultaneously, and function as an integral part of a team with minimal supervision
Known for your emotional intelligence and positive energy
Skilled analytics and problem solving
Experience with Workbrain, Coupa, Concur, Teams, Distro List creation, NRTA tools
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Accountant, Corporate Accounting (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Accounting Team within the Finance Division.
Overview of accounting functions: Fixed Assets, Aircraft, Inventory, Fuel, Debt, Frequent Flyer Accounting, Stock Compensation and Administration, Investments and Cash, Benefits, Intangible Assets, Hyperion Administration, Foreign Exchange, Intercompany, G/L maintenance, Financial Statement Consolidation, SEC and other external reporting.
Responsible for performing the day-to-day functions for the corporate accounting and/or financial reporting processes of the Company. Additionally, this role is responsible for preparing and analyzing certain account reconciliations in connection with the Company's monthly close process and completing other various projects as determined on an ad hoc basis. This position works closely with the corporate divisions to ensure accounting issues are appropriately identified, analyzed, documented in technical position memos and reported in external reports and internal presentations.

What you'll do

Through research and follow up, ensures that reconciling items and discrepancies in accounting data are resolved in a timely manner
Prepares, peer-review, and provides documents (e.g. reconciliations, supporting schedules, and process maps) by requested deadlines to the Company's external auditors and the SOX group to ensure timely completion of quarterly reviews, the annual financial statement audit and SOX compliance test work
Reviews process maps and performs internal controls to ensure SOX compliance
Participates in the design, development, testing, implementation and documentation of accounting systems and related interfaces. Recommends and implements system modifications to improve internal control, increase efficiency or reduce costs. Identifies, documents, and escalates system issues to the IT department
Assists with researching, documenting and implementing conclusions regarding technical accounting treatment for non-routine transactions and new accounting pronouncements for areas of responsibility
Assists in providing guidance on accounting issues to business groups of the Company
Assists in providing new team members with appropriate training on business processes and system applications for assigned areas of responsibility
Evaluates the effectiveness and efficiency of business processes, procedures and accounting assumptions on an ongoing basis. Recommends and assists in process improvements to improve the control environment and increase the utilization of resources (people, technology, funds)
Develops and maintains documentation for business and system processes for assigned responsibilities
Represents the department in meetings and through written and verbal communication with internal and external customers
Performs a variety of other functions/ad-hoc projects as assigned to aid in the department's/company's achievement of goals and business objectives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in Accounting or equivalent education/experience
1-2 years of combined public accounting experience or experience in large public company corporate accounting department

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Accounting or Finance, MBA, or related disciplines or equivalent experience
Certified Public Accountant
Knowledge of SAP general ledger and Hyperion Financial Management reporting tool

Skills, Licenses & Certifications

Excellent knowledge of technical accounting matters, US GAAP, SEC regulations
Possess fundamental accounting, internal controls and SOX knowledge required
Self-motivated, detail-oriented with strong organizational and time management skills
Demonstrates excellent verbal and written communication skills Proficient with Microsoft Office software including Outlook, Word and Excel
Flexible/adaptable to constant change and scheduling needs to meet deadlines
Demonstrated ability to work in a team environment
Demonstrated ability to work on projects and prioritize and execute concurrent assignments
Ability to meet deadlines without supervision

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Part Time Representative, Premium Guest Services - Sao Paolo GRU (Sao Paulo, BR)

Intro

Why you'll love this job

The Premium Guest Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization. Premium Customer Services Representatives provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all customers and guests.
The role is a part of the Customer Experience team within our Premium Customer Services group. You will demonstrate extraordinary customer service and customer engagement in an environment of hospitality.

What you'll do

Responsibilities include comprehensive international ticketing functions;
Boarding pass issuance, seat assignments, upgrades, day of and future date ticketing;
Managing guest needs during off-schedule operations (IROPS) including rerouting travel itineraries;
Providing operational support which may include meeting customers and assisting with connecting flights and boarding;
Promoting Admirals Club memberships and renewals, thorough knowledge of all club and lounge membership and access policies;
Promoting and selling a product/services;
Identifies and takes care of our Concierge Key passengers, and our most loyal AAdvantage frequent flyers;
Assists management as requested;
Provides assistance with operational functions in all areas of Premium Services and works closely with Customer Services, Sales and Marketing.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Prior customer service experience is essential.
Knowledge of SABRE/QIK is required.
Ability to work irregular and/or extended hours, including weekends and holidays.
Must be able to read, write, fluently speak and understand the English and Portuguese.
Enjoys face to face contact with our customers and be representative of the company.
Adopt a Sales and solution orientated approach.
Ability to work under pressure, handle a multitude of projects concurrently
Salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Service-oriented and self-motivated
Maintain a well-groomed and professional appearance
Excellent communication skills
Strong organizational and administrative skills required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Division Finance (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Corporate Real Estate Finance Team within the Finance Division
Responsible for assisting in the design and implementation of a comprehensive strategic plan, track financial and productivity performance, and is involved with financial forecasting, long-term assumption-based modeling, development and evaluation of capital plans, staffing analysis, cost reduction, and revenue generation studies

What you'll do

Partners and collaborates with the Corporate Real Estate organization, supporting financial and accounting activities related to American’s airport operations footprint, lounge decisions, and airport budget review and analysis
Stays up to date with industry developments at airports and analyzes potential impacts to American’s financials
Participates on projects that help drive business recommendations or decisions
Evaluates competitive strategies and industry trends to determine impact on current or contemplated action plans
Develops reports and provides data-driven insights which can lead to informed decisions by business leaders
Coordinates near and long-term planning activities to ensure consistency and compliance with corporate action plans
Develops the annual operating budget and models used to forecast operating expenditures and support the 5-year plan
Creates business cases and financial analysis for proposals in order to secure funding and approvals
Completes monthly financial close and review of business expenses

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
2-3 years of related work experience
Advanced Excel modeling skills

Preferred Qualifications- Education & Prior Job Experience

Experience using Copilot, Alteryx, Hyperion, and SAP
Knowledge of airport budgets and/or corporate real estate practices
CPA preferred

Skills, Licenses & Certifications

Superior analytical skills with an understanding of discounted cash flow analysis, forecasting techniques and variance analysis
Adaptability and flexibility in the use of analytical approaches pertaining to financial issues
Capacity to assimilate, synthesize, and analyze, large volumes of data
Ability to independently research topics and documents to develop an understanding of airport financials and support long-term financial model development and analysis
Excellent teamwork skills, with proven ability to work effectively in a variety of situations and align stakeholders across multiple business units and priorities
Ability to accept ownership, responsibility and accountability of functional obligations
Proven success in a team environment and ability to influence change
Ability to prioritize tasks, work well with little supervision, and manage a number of projects simultaneously
Skilled in Microsoft Office Software (e.g., Word, Excel, Access, PowerPoint)
Ability to create and deliver PowerPoint presentations to all levels within the organization including Vice President and above

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Full Time (Pittsburgh, PA, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Co-Brand Risk Management (Fort Worth, TX, US)

Intro

Why you'll love this job

The Sr Manager, Cobrand Risk Management leads the long‑term strategy, performance optimization, and risk governance for American’s Cobrand credit card program, which is one of the largest in the world, and managed in partnership with Citigroup. The leader in this role partners closely with senior executives and external partners (e.g., Citigroup, Mastercard) to shape program direction, drive analytical insights, and influence major strategic decisions. You will also provide leadership across complex initiatives and develop the frameworks, talent, and capabilities that elevate Cobrand risk management across the organization.

What you'll do

Drive the long‑term strategic vision for American’s Cobrand Risk Management strategy across its portfolio of credit card products , ensuring alignment with enterprise commercial priorities and partner objectives
Lead the development of multi‑year risk management, performance, and growth strategies across the Cobrand ecosystem, influencing decision‑making at the VP and SVP levels
Assess risk decisioning and impact to Cobrand performance through reviewing partner new account strategy, account management strategy and non-scoring modelsServe as the primary thought leader on emerging trends, competitive dynamics, and risks impacting Cobrand partnerships
Partner with senior executives across Finance, Loyalty, Network Planning, Revenue Management, and Legal to shape the future direction of American’s Cobrand programs
Develop and present complex analyses and strategic recommendations to executive leadership, translating insights into clear actions that drive portfolio performance
Build and maintain strong relationships with external partners to align on risk appetite, performance expectations, and long‑term strategic goals of the cobrand program
Oversee high‑impact analytical initiatives evaluating portfolio health, customer behavior, program profitability, and exposure to risks
Guide teams in developing advanced forecasting models, scenario analyses, and risk assessments to support strategic planning and partner negotiations
Lead, mentor, and develop a high‑performing team while establishing best‑in‑class processes and governance frameworks for Cobrand risk management
Oversee complex, enterprise‑level initiatives and business cases that shape major partnership decisions and drive operational excellence across

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business, Finance, Economics, or a related field.
7+ years of experience in risk management with a credit card issuer.
Comprehensive understanding of the credit card industry and direct competitors' products and services.
Proven ability to lead complex analyses, validate assumptions and deliver executive-level insights.
Strong analytical and project management skills.
Excellent communication and presentation abilities.

Preferred Qualifications- Education & Prior Job Experience

Experience in credit strategic planning, financial analysis, and partnership management.
Familiarity with cobrand credit card programs and strategic alliances.
MBA or advanced degree in a related discipline.
Experience developing content for senior leadership or board-level audiences.

Skills, Licenses & Certifications

Strategic thinker with strong problem-solving skills and business acumen.
Deep understanding of current and emerging partnership ecosystems and long-term value creation.
Exceptional communication and stakeholder engagement skills.
Skilled in performance analysis, forecasting, and executive reporting.
Proficient in Microsoft Office Suite and data visualization tools (e.g., Power BI, Tableau).
Adaptable leader with a focus on continuous improvement and team development.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Part Time Airport Agent, Cancun CUN (Cancun, MX)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Agent Full Time (Santa Ana, CA, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Corporate Real Estate (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Corporate Real Estate Team within the Corporate Affairs Division.
Responsible for representing American’s corporate interests, as they relate to obtaining appropriate facilities for American’s operations, through negotiations with airports, other airlines’ properties representatives, IATA, ALTA, and industry consultants.

What you'll do

Leads the process for calculating and negotiating airport rates and charges where able; understanding airport operating budgets, passenger facility charges, and capital improvement plans
Directs off airport leased and owned properties strategy
Works in collaboration with local and regional station leadership, as well as other internal stakeholders
Negotiates and manages contracts, leases, subleases, use and operating agreements with airports and other commercial and retail property landlords
Coordinates internal approvals of leases and facility projects
Coordinates space requirements between user departments and landlords in accordance with corporate standards
Analyzes and models financial impacts of space and rate changes on overall lease economics
Represents company on Airline-Airport Affairs Committees in matters such as annual operating and capital budgets, rates and charges, lease and use agreement terms, and airport master plans
Anticipates changes in user charges at airports and work diligently with industry peers and local management
Identifies risks and opportunities, develop recommendations, and implement leasehold and airport affairs initiatives
Participates in new station start-ups, ensuring that Day 1 property and facility needs are met

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
Supervisory experience
5 years of professional experience

Preferred Qualifications- Education & Prior Job Experience

Airline Corporate Real Estate experience

Skills, Licenses & Certifications

Knowledge of the administration and negotiation of lease agreements, and specifically Airport-Airline Use and Lease Agreements
Ability to be assertive while maintaining diplomacy and political awareness
Knowledge of Microsoft Office Software (e.g., Word, Outlook, PowerPoint); advanced MS Excel experience
Ability to manage multiple projects simultaneously, shift priorities, and meet deadlines in a fast-paced, dynamic work environment, while exercising sound judgment to make decisions
Ability to build strong working relationship with internal and external groups
Ability to coordinate and manage large cross functional projects with all levels of management
Must be able to work independently while drive results with little oversight
Willing and able to travel
Ability to pass a background reference check and criminal fingerprint check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Cabin Technology Sr. Engineer (Fort Worth, TX, US)

Intro

Why you'll love this job

This job sits within the Cabin Technology department of the Technical Operations Division. The position is responsible for supporting, maintaining, and the performance of Inflight Entertainment (IFE) and Inflight Connectivity (IFC) technology

What you'll do

Manage the software development and Customer Acceptance Testing for the Inflight Entertainment and Connectivity systems (IFEC) and may lead other projects involving on-aircraft systems/technology
Monitors Inflight Entertainment and Connectivity (IFEC) system performance using operational, analytics, and supplier provided data, and works directly with IFEC suppliers to diagnose issues, drive corrective actions, and restore service performance.
Tasks may include defining new processes, gathering and documenting requirements, managing project deliverables, and developing, reviewing, and executing test plans for technology projects
Lead and support User Acceptance Testing for major IFEC software releases and system updates.
May act as coordinator for any aspect of hosted applications integration, including project management, software, hardware, network, data management, security issues, and vendor selection
Utilizes available resources to continually increase levels of technical expertise and practical experience
Assesses daily priorities in accordance with airline/departmental objectives and management directives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in Engineering field required
6+ years of related experience

Preferred Qualifications- Education & Prior Job Experience

Network experience highly desirable
Experience working with Software development, software applications and end user devices is preferred
Project management experience, preferably in software applications development
Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniquesExcellent communication skills, both verbal and written; able to communicate effectively with multiple management levels and across a broad base of users
Write requirements and test plans, and executing test cases
Ability to travel in cycles that will range between 20% to 70%
.

Skills, Licenses & Certifications

A&P license
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to analyze technical data and make data driven decisions
Demonstrates aptitude, ability and willingness to take on new roles and responsibilties
Ability to prepare/deliver presentations that compel acceptance of solutions
Ability to successfully interact with internal and external customers

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Generalist, Human Resources - CLT (Charlotte, NC, US)

Intro

Why you'll love this job

This role is a part of our Global People Team within the People Division.
As a HR Generalist you will collaborate with peers, People Business Partners, and our Centers of Excellence (COE’s) across the People Team to propel the organization forward.

What you'll do

Support leaders in employee relations investigations.
Provide guidance to leaders on performance management, career development, counseling, and disciplinary actions.
Mediate and resolve HR-related queries and concerns from team members.
Assist with daily operational requests from the business unit you are supporting, ensuring prompt and effective resolution of tactical issues.
Support the proactive use of data and metrics to inform improvements to policy, process, and training to educate employees.
Partner with ADA team to determine course of action on accommodation requests.
Respond to benefit questions and concerns from team members and leaders and redirect as needed.
Assist in administration of compensation and benefit programs.
Reviews and tracks compliance with timely completion of HR and enterprise-wide required training.
Review leadership goals ensuring timely goal entry and follow up on execution twice a year.
Assist leaders with work authorization and onboarding plans for new team members.
Complete stay and exit interviews for MSS roles as needed.
Work closely with the People Business Partner on strategic imperatives: talent strategy, learning and development, DEI, ways to optimize performance and build a culture of engagement.

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor’s degree in human resources, business management or related field or equivalent experience/ training
3 years of human resources experience
Excellent written and verbal communication skills
Professional maturity to handle confidential information with discretion
Strong organizational and multitasking abilities

Preferred Qualifications - Education & Prior Job Experience

Familiar with state and federal employment laws including but not limited to: FMLA, ADA, FLSA, NLRB, Title VII, etc.
PHR/SPHR certification
Experience in providing guidance and counsel to leaders
Strong business acumen and curiosity
Experience reporting, analyzing, interpreting, and critical thinking
Previous experience working with unionized team members

Skills, Licenses & Certifications

Proficient with Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Ability to work independently and be highly self-motivated
Strong initiative and high judgment abilities / skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Member Services Representative, AACU Branch Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.

What you'll do

Open new accounts, sell and process Credit Union services for new and existing members
Post deposits and process loan payments
Process various monetary transactions and maintain account information
Perform Notary Services as required
Create and promote positive name recognition for the Credit Union
Work with branch/department managers and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
Perform loan interviews, processing and disbursement activities, as assigned by manager
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to work in-person at assigned branch location
Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

Preferred Qualifications- Education & Prior Job Experience

College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous banking or Credit Union experience
Previous experience in a service-culture environment

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Control Center (Boston, MA, US)

Intro

The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Agent Full Time (Omaha, NE, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Executive Compensation (Fort Worth, TX, US)

Intro

Why you'll love this job

This role will oversee the planning, implementation, and governance of American Airlines’ compensation programs and policies for executives, management, and support staff.
This role will be a key contributor to the transformation of our total rewards strategy and will work closely with our People Centers of Excellences (COE), People Business Partners, Compensation experts, and Payroll teams to ensure the successful execution of compensation programs and Total Rewards initiatives.

What you'll do

Manages and influences the annual strategy for compensation planning including compensation budget, market adjustments, variable compensation plans, and related enterprise-wide communications
Be a thought leader in transforming and evolving our compensation strategy and team member experience
Effectively influence, drive consensus, and thoughtfully advance initiatives that support our team members and business needs that are in alignment with our pay philosophy
Develops education and presentation material on Compensation programs and policy information to executives, managers, COE leaders and colleagues
Reviews effectiveness of compensation policies and guidelines throughout the organization and proactively identifies areas of opportunity to evolve and adjust where needed
Provides support and facilitates coordination with COEs and other stakeholders on policy, procedures, and pay strategy to ensure programs and processes meet required quality standards while achieving project objectives
Administers projects change process, formulating contingency plans to address schedule revisions, risks, decisions, and scope
Leads the end-to-end strategy, design, and execution of the annual performance and pay process collaboratively with COEs
Develops, coaches, and mentors compensation team members on best practices, performance conversations, and professional development, both with formal reports and informally across other compensation verticals
Manages other total rewards programs in collaboration with necessary stakeholders as needed

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

BS/BA degree in Finance, Business, Human Resources or a related discipline
8 years of experience in Compensation, Finance, or related field
5 years financial modeling experience
Project management experience required
Credibility with leadership at all levels – frontline and management

Preferred Qualifications – Education & Prior Job Experience

Previous experience in SuccessFactors preferred

Skills, Licenses, and Certifications

Must be able to think globally and strategically and have strong execution skills
Advanced Microsoft Excel skills
Familiar with compensation regulations
Strong organization, planning and communication skills
Analytical and detail oriented
Solution-oriented thinker

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Data Scientist/Sr Data Scientist, Technical Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for applying machine learning and statical techniques to help solve complex Technical Operations challenges.
Technical Operations Division focuses on maintenance and overhaul of aircraft, aircraft safety, planning and scheduling aircraft maintenance, supply of necessary parts and tools, technical assistance, and strategic support.
The role is a part of the Technical Operations Performance and Analytics team within our Technical Operations group.

What you'll do

Collaborate with teams across the business to translate their needs or challenges into machine learning or statistical problems.
Build predictive forecasting systems to model future performance on known change.
Support the development of data products through exploratory data analysis, feature engineering, and model building.
Explore and create new datasets, identify key features, and identify new ones to be used in modeling. Datasets includes subject areas such as maintenance discrepancies, production bill of work, airline flight schedules, parts and tooling inventory, aircraft out of service, productivity, etc.
Effectively communicate complex experiments, models, and analytics outputs with partners in simple and actionable way.
Able to communicate the analysis directly with leaders at the airports and within Technical Operations group. Analysis may include flight dispatch reliability, productive aircraft scheduling, execution of routine maintenance, operational performance, etc.
Design and manage feature-based datasets in Azure for streamline ML & AI.
Other duties as assigned.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Master’s/PhD degree or Bachelor’s degree with 2+ years of equivalent practical experience in a quantitative discipline (e.g., Computer Science, Data Science, Applied Mathematics, Statistics, Operations Research, Engineering, etc.)
Experience with at least one programming language (e.g., Python, R, Java), software engineering best practices (including testing and version control), and machine learning libraries
Practical experience with data extraction, cleaning, and analysis
Deep knowledge of statistical and machine learning techniques
Ability to successfully complete technical interviews and take-home test in areas of statistics, machine learning, SQL, Python, PySpark, and MLOps.

Preferred Qualifications- Education & Prior Job Experience

Experience with SQL and data visualization
Practical experience designing, building and deploying machine learning models
Experience working in a consulting role
Domain knowledge in the airline industry is a plus
Familiarity with deep learning, natural language processing, computer vision, recommender systems, experimentation (e.g., A/B testing) is a plus
Experience in using cloud platforms and parallel processing is a plus
Experience applying various data science techniques such as: Forecasting, Recommendation Systems, A/B Testing, Logistics Optimization, Churn Analysis, Segmentation Analysis, and Deep Learning
Experience using Databricks, PySpark / Spark, Snowflake, dbt, Azure Cloud

Skills, Licenses & Certifications

Demonstrated aptitude for logical analysis, problem identification, and problem solving
Ability to view data from different angles to employ feature engineering techniques to better represent models
Ability to work on a diverse team or with a diverse range of coworkers
Ability to solve complex problems and puzzles in a constrained and dynamic environment
Ability to leverage understanding of the airline business and commercial goals to drive results and innovative solutions
Ability to be adaptive to new ideas and business processes in an ever-changing marketplace
Ability to challenge self and team to develop future-oriented network strategies
Ability to communicate and collaborate, work with cross-functional groups to drive outcomes which benefit the entire airline
Excellent interpersonal and communication skills with technical and non-technical audiences
Skilled at sharing knowledge to develop the expertise of the team as a whole

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Care - Miami MIA (Miami, FL, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division.

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Aviation Maintenance Technician (Chicago, IL, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $45.09 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Service aircraft, including but not limited to, mechanical work involved in the dismantling, disassembly, overhauling, repairing, fabricating, assembling, welding, checking, repairing, replacing, testing, adjusting, installing, and erecting all parts of airplanes required to maintain airworthiness of aircraft and their components
Conduct scheduled maintenance inspections
Certify for the quality of own workmanship (i.e., that it is in accordance with the proper maintenance manuals and references)
Connect/remove ground power and ground start units
Push out/tow aircraft and perform guideman functions

AMT Work Conditions – General Functions

Perform inspections in extreme environmental conditions, including extreme heat (over 100° Fahrenheit), extreme cold (below 32° Fahrenheit), rain, sleet, wind, and snow
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Perform duties that require use of personal protective equipment (e.g., wearing fall protection while working at heights, wearing respirators while working around fumes and vapors)
Perform duties in conditions that are dirty (e.g., dirt, dust, grime)
Perform work in confined, tight, or awkward spaces

AMT General Functions

Sign mechanical flight releases and/or airworthiness releases
Maintain knowledge of and use manuals, supply/parts catalogs, minimum equipment lists, and general maintenance manuals
Ensure forms, records, reports, and other work-related paperwork are completed properly
Perform Foreign Object Debris (FOD) walks
Clean work area
Request parts

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Receive assignments and follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees and stakeholders in order to accomplish work tasks
Wear uniforms as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

High School diploma or GED
Valid driver's license
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Airframe and Power Plant License required.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Reports to work on a regular and timely basis.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
This job is subject to the Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two-year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines, and Opiates.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr IFEC Engineer (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the IFE (In Flight Entertainment) Engineering Team within the Technical Operations Division.
This team helps troubleshoot and resolve operational issues on transport category aircraft. This position will be responsible for Engineering support on system integration for major modification on IFE (In Flight Entertainment), WIFI, and cabin systems.

What you'll do

Conducts training for Engineers in area(s) of expertise
Serves as mentor to other Engineers
Serves as team leader/coordinator in the course of project management or problem resolution
Coordinates with manufacturers and regulatory authorities, as required, and ensures that Engineering dispositions are properly substantiated in accordance with applicable regulations and Company manuals
Develops customized procedures and special criteria for repairs, modifications, inspections, servicing and other maintenance actions which are not adequately addressed in existing manuals
Keeps informed of day-to-day airline operations involving field of responsibility. Assesses daily priorities in accordance with airline/departmental objectives and management directives
Investigates aircraft/component problems which may cause aircraft delays or cancellations, substantial expenditures in manpower or materials, or interruptions in maintenance operations, and determines appropriate corrective actions
Provides Engineering support as required for disposition of discrepant conditions affecting aircraft or components in order to restore serviceable status
Responds to requests from Maintenance and other airline departments when technical assistance is required to support projects or resolve problems
Develops action plans for fleet/multi-fleet and/or component engineering projects and pursues final dispositions according to assessed priorities
Coordinates with other airline departments, as required, to provide for effective and efficient implementation of engineering dispositions
Prepares Engineering documents to implement technical dispositions by providing customized procedures for repairs, modifications, inspections or other maintenance actions which provide benefits in accordance with airline/departmental objectives and management directives
Maintains knowledge of current and pending regulations, which affect areas of responsibility and ensures that all Engineering actions maintain compliance with applicable regulatory requirements
Utilizes available resources to continually increase levels of technical expertise and practical experience. Also strives to improve communications skills, time management and other personal qualities pertinent to maximum effectiveness and efficiency in performing assigned duties
Actively engages with front line team members and leadership equally

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in Engineering field required
6 years engineering experience minimum

Preferred Qualifications- Education & Prior Job Experience

Master's Degree in Engineering
8-10 years of engineering experience
Experience authoring, revising, and creating Engineering Orders (EOs), Maintenance Evaluation Team (MET) Projects, and Engineering Authorizations (EAs)
Knowledge of CFRs, maintenance programs, WDM, AMM, IPC, TSM and CMM

Skills, Licenses & Certifications

A&P license
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to analyze technical data and make data driven decisions
Demonstrates aptitude, ability and willingness to take on new roles and responsibilties
Ability to prepare/deliver presentations that compel acceptance of solutions
Ability to successfully interact with internal and external customers

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Agent Part Time (Omaha, NE, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Aviation Maintenance Technician (Los Angeles, CA, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $45.09 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Service aircraft, including but not limited to, mechanical work involved in the dismantling, disassembly, overhauling, repairing, fabricating, assembling, welding, checking, repairing, replacing, testing, adjusting, installing, and erecting all parts of airplanes required to maintain airworthiness of aircraft and their components
Conduct scheduled maintenance inspections
Certify for the quality of own workmanship (i.e., that it is in accordance with the proper maintenance manuals and references)
Connect/remove ground power and ground start units
Push out/tow aircraft and perform guideman functions

AMT Work Conditions – General Functions

Perform inspections in extreme environmental conditions, including extreme heat (over 100° Fahrenheit), extreme cold (below 32° Fahrenheit), rain, sleet, wind, and snow
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Perform duties that require use of personal protective equipment (e.g., wearing fall protection while working at heights, wearing respirators while working around fumes and vapors)
Perform duties in conditions that are dirty (e.g., dirt, dust, grime)
Perform work in confined, tight, or awkward spaces

AMT General Functions

Sign mechanical flight releases and/or airworthiness releases
Maintain knowledge of and use manuals, supply/parts catalogs, minimum equipment lists, and general maintenance manuals
Ensure forms, records, reports, and other work-related paperwork are completed properly
Perform Foreign Object Debris (FOD) walks
Clean work area
Request parts

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Receive assignments and follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees and stakeholders in order to accomplish work tasks
Wear uniforms as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED
Valid driver's license
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Airframe and Power Plant License required.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Reports to work on a regular and timely basis.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
This job is subject to the Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two-year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines, and Opiates.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Control Center (Charlotte, NC, US)

Intro

Why you'll love this job

Responsible for coordinating the activities of Operations and oversees the Operations Planners to effect daily on-time performance.
This role is a part of the Control Center team within the Airports group.

What you'll do

Oversees the activities of AA employees who perform the movement of aircraft
Chairs daily shift briefings and prepares daily station tour reports and analysis for station dependability
Identifies daily challenges that will hinder operational objectives and communicates operational plans effectively
Remains available and flexible to pivot in realtime based on operational needs
Monitors station arrival/departure dependability performance while analyzing trends
Investigates and resolves all operational irregularities to ensure compliance with AA operating procedures
Adjudicates properly the Delay Code Handbook and AYR procedures
Communicates with all local operating departments as well as IOC, MOC, AA central loads, and outside agencies pertaining to AA operational schedule and effectively interprets information from the various sources
Works rotating/flexible shifts as operationally required
Performs other duties as requested while adjusting to operational needs
Look ahead and take advantage of opportunities to mentor and develop Control Center CSM and coordinator staff to advance the future of the organization
Ensure all Team members comply with American Airlines attendance, performance, and work environment policies.
Lead and manage the execution of Emergency Action plans

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or Master's Degree in Business Management or Science in Aviation or equivalent experience/training
5+ years of leadership operational experience leading people or relevant experience
Substantial experience in both RES and DECS

Preferred Qualifications- Education & Prior Job Experience

Airport Control Center or Integrated Operation Center Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to handle multiple concurrent assignments/projects and be flexible to lead those projects to completion when required
Skills in excellent leadership and teamwork with a proven ability to work effectively in a variety of situations
Ability to be self-driven, highly motivated, creative, and results-oriented
Ability to work well under pressure and a variety of work schedules
Ability to effectively collaborate with stakeholders across different departments
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Customer Insights and Analysis (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Customer Analytics Team within the Revenue Management organization.
Responsible for supporting the commercial efforts to become a more customer centric company by leveraging the power of analytics and customer data

What you'll do

Collaborates with multiple groups within the commercial organization to incorporate customer data in our processes, products and campaigns.
Develops strategies to deepen engagement with customers through personalization and two-way dialogue.
Manages, develops, and implements a test & learn structure in order to meet and exceed engagement objectives, including utilizing various analytics/visualization platforms to evaluate results (Adobe Analytics, Mosaic, Tableau etc.).
Identifies and collaborates with external vendors to support customer advancement.
Champions the adoption and correct implementation of Gen AI and Agentic AI tools and techniques that leverage customer data in the revenue organization.
Presents analyses updates to all key stakeholders, including senior leadership.
Understands and assesses opportunities to leverage upcoming technology changes.
Reviews AA's marketing channel options (advertising placements on aa.com, email, mobile app etc.) and makes recommendations for campaign and communication expansion.
Develops and communicates customer segmentation best practices with the broader commercial organization
Leads the design, development and implementation of advanced analytics insights and solutions that generate customer value and growth for American

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent experience/training
3 years related work experience
Experience with SQL and Tableau
Experience in Marketing (particularly customer experience and/or communications)

Preferred Qualifications- Education & Prior Job Experience

Master Degree
Analytical work in Travel Industry

Skills, Licenses & Certifications

Advanced proficiency in Microsoft Excel and PowerPoint
Strong organizational skills
Ability to balance multiple projects concurrently
Knowledge of the latest marketing trends
Excellent leadership, communication, creative thinking, analytical and problem-solving skills
Ability to move projects forward without deadlines as well as effectively work under tight time constraints
Ability to work cross-functionally and effectively communicate and work with diverse business groups
Knowledge and understanding of customer data and customer interactions specific to the airline
Knowledge and understanding of customer experience and management best practices across industries
Ability to develop creative solutions and innovative strategies to drive real business results
Ability to drive innovation

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Financial Planning & Analysis (Fort Worth, TX, US)

Intro

Why you'll love this job

The role is part of the Labor Analysis team within the Financial Planning & Analysis organization.
You’ll bring your enthusiasm and care for AA teammembers while ensuring proper financial forecasts for labor expense.

What you'll do

Drive economic analysis and develop models to support better decisions across the business
Identify opportunities for financial and operational improvement and lead cross-departmental teams to initiate change
Complete assorted industry competitive assessment projects, including financial and operational performance benchmarking of other airlines
Develop and maintain detailed economic labor models, track and interpret financial and operational metrics related to American and other peer airline labor groups
Work closely with multiple departments throughout the company including Labor Relations, Crew Resources, Benefits and HR and Legal
Write Board of Directors packages justifying new labor agreements
Provide strategic and economic direction to Senior Management pertaining to labor contract negotiations, employee compensation and benefits, industry labor cost and policy comparisons and other internal consulting projects related to American’s 95,000+ employees

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
Relevant experience in finance, network planning or revenue management
Strong teamwork and leadership skills with the ability to take initiative and work effectively in a variety of demanding situations
Excellent interpersonal, oral, and written communication skills, including the ability to negotiate and communicate proficiently with all levels of management

Preferred Qualifications- Education & Prior Job Experience

Master of Business Administration

Skills, Licenses & Certifications

Ability to work in a team and demonstrate leadership skills
Ability to take initiative and work effectively in a variety of demanding situations
Ability to logically structure analysis of complex issues using an analytical framework, and develop creative solutions to business challenges
Ability to demonstrate analytical skills, with financial modeling and analysis experience
Knowledge of Microsoft Excel and PowerPoint
Knowledge of SQL and Access skills are a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

General Manager - Caracas, Venezuela CCS (Caracas, A, VE)

Intro

Why you'll love this job

The role resides in the International Airport division supporting Venezuela Airport Operations. This role is responsible for coordinating activities across multiple stations to take care of our customers, efficient use of equipment, facilities, and personnel while achieving performance and service targets. It drives strategic and operational decisions, optimizes business processes, and fosters strong relationships with internal and external stakeholders across the region.

What you'll do

• Supervise and coordinate the performance of airport staff and contracted personnel across customer services, ticketing, operations, baggage handling, ramp, catering, and security, ensuring efficient and effective operations
• Manage staff schedules, training, performance appraisals, audits, and financial wellbeing, ensuring all personnel are aligned with American Airlines' operational goals and compliance standards
• Motivate employees and align them with customer experience strategy, organizational goals, driving the achievement of station performance/service targets and company-wide objectives
• Identify opportunities to improve operational efficiencies, reduce cost, streamline processes, and optimize the use of personnel, facilities, vendors, and airport infrastructure while maintaining a strong focus on safety and customer experience
• Partner with Sales, commercial, and cross-functional teams to promote products, drive revenue opportunities, and align operational performance with customer experience and business objectives
• Negotiate contracts and maintain strong partnerships with contractors, suppliers, and airport authorities, ensuring the best service standards and operational efficiency for American Airlines
• Build and sustain strategic relationships with Alliance/Oneworld partners, vendors, and external stakeholders to enhance service delivery and operational performance across the region
• Act as an in-country representative, supporting day-to-day operations and maintaining key stakeholder relationships
• Represent American Airlines at industry forums, local business engagements, governmental meetings, community events, and media or stakeholder interactions as needed
• Develop and maintain strong relationships with governmental agencies, airport authorities, tourism boards, regulators, and industry stakeholders to support operational reliability, regulatory compliance, and strategic growth opportunities

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in business administration, management, or a related field
• 5+ years of experience in operations or a related field
• Ability to travel regionally
• Fluently read, write, and speak English and Spanish

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree in business administration, management, or a related field
• Previous leadership experience in commercial airline operations, with regional scope

Skills, Licenses & Certifications

• Ability to lead and motivate teams to achieve operational goals
• Strong financial management and budget control skills
• Effective problem-solving and communication skills
• Knowledge of airport regulations and project management capabilities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

1. Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
2. Health Benefits: You’ll have access to your health benefits to help you stay well.
3. Additional Benefits: Other great benefits include our Employee Assistance Program, discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Executive Assistant, MD (Fort Worth, TX, US)

Intro

Why you'll love this job

Provides administrative, clerical and organizational support for 2 Managing Director's.

What you'll do

Protect the integrity of confidential information in all matters
Ability to prioritize conflicting departmental needs and requests
Experience in heavy calendar management
Responsible for planning domestic and international flights, hotel accommodations, transportation, and itinerary creation
Responds to customer requests and complaints within limits of authority
Interacts with corporate clients and community business leaders
Compose correspondence, prepare presentations, reports, and other ad-hoc assignments
Manage time and attendance for the team, expense reports, invoices, and supply ordering
Skilled in reviewing, screening, and prioritizing mail, email, and telephone calls
Plan and prepare meetings and events: (logistics, budget, agendas, training material, presentations, catering, etc.) for the MDs and their teams
Work closely with the VP Executive Assistant

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

High School Diploma
2+ years’ work experience in a prior administrative role

Skills, Licenses & Certifications

Working knowledge of MS Office to include Word, Excel, PowerPoint, Outlook, etc.
Willingness to learn new skills as needed to perform job functions
Willingness to cross-train with other administrative team members
Ability to prioritize work, be detail-oriented, and meet deadlines
Ability to perform in a fast-paced environment, manage multiple tasks simultaneously, and function as an integral part of a team with minimal supervision
Known for your emotional intelligence and positive energy
Skilled analytics and problem solving
Experience with Workbrain, Coupa, Concur, Teams, Distro List creation, NRTA tools
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Scrum Lead, IT (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
Being a Scrum Lead at American Airlines offers you the opportunity to work in a dynamic, collaborative environment where you can make a meaningful difference while continuously growing and learning.

What you'll do

Optimize the flow of value from generation of ideas to release
Coach your team(s) to create high-value items, while eliminating or reducing rework, waste in the process, etc
Promote transparency on barriers to change, progress, and remove or seek assistance in addressing impediments and opportunities
Enable your team(s) to practice Professional Scrum and other frameworks/techniques that drive agility
Cultivate a habit of continuous learning (from prior increments, retrospectives, etc.), continuous experimentation, and continuous improvement to reach a high-performing state
Coach your team(s) to understand (the why) and practice new ways of working
Serve as internal trainers contributing to the learning and development of one or more team(s)
Coach Product Owners/Managers with techniques for establishing empirical product planning and maintaining a healthy Product Backlog
Maintain, share, and promote information radiators that enable inspection and adaptation
Coach teams to self-organize and facilitate events, as necessary

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s Degree in Computer Science or related discipline or an equivalent combination of education and work experience
4+ years of relevant work experience in an agile environment
Experience coaching agile methodologies to team and stakeholders
Skills and knowledge of servant leadership, situational awareness, conflict resolution, continual improvement, empowerment and increasing transparency
Proven ability to promote a team environment and collaborate cross-functionally

Preferred Qualifications – Education & Prior Job Experience

Experience with driving adoption of Agile methodologies, processes and tools in a cross-functional organization
Superior analytical, problem solving and communication skills
Demonstrated experience with continuous integration/delivery
Participation in scaled agile frameworks

Skills, Licenses, and Certifications

Scrum Master Certification (CSM, PSM, SSM, or other scrum certification)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience - San Francisco SFO (San Francisco, CA, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
The pay range for this position is $50,000 to $85,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Branch Manager, AACU Branch Operations (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Branch Operations team within the American Airlines Credit Union. The role is responsible for overseeing the management of a branch (or branches) within a specific region in support of building member-relationships for the long-term by matching member needs to American Airlines Credit Union product and service solutions. The pay range for this position is between 57k to 69,500k.

What you'll do

Direct the operation of a full service Credit Union branch and be fully engaged in the development of business
Maintain communication between the branch and Regional Director in regards to operations and productivity
Maintain knowledge of the Credit Union's products and services in order to efficiently train and motivate staff to cross-sell
Implement operational, budgeting, marketing and loan procedures as well as delinquency and cost control
Exercise lending authority to process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs, including consumer loans
Coordinate and participate in "Credit Union Days" as needed in order to grow business
Recruit, hire, motivate and train management and support staff
Coach and counsel team members and provide guidance to the teams on member service, sales and performance
Conduct annual employee evaluations and individual coaching sessions as needed
Motivate branch staff in an effort to maintain optimal member service level
Monitor and keep inventory of the facilities and equipment needs of the branch
Lead branch staff to attain all branch goals, including but not limited to, lending, membership and product goals
Conduct and review various monthly, quarterly & semi-annual branch operations-type audits/reports
Represent and promote the Credit Union within the business community
Perform Notary services as required
Perform other duties, as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in Business, Finance, or related area, or equivalent financial services experience
Credit Union or bank management experience
Credit approval authorization, credit union, and finance company experience
Consumer lending experience lending experience
Staff supervisory experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to demonstrate excellent member service skills
Ability to demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling and motivating staff
Ability to work well under deadlines, with conflicting deadlines, and high volume stress of project work
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to cooperate and synergize well with staff and all other departments in the Credit Union
Ability to exercise sound judgment in making recommendations on information gathered/reviewed
Ability to demonstrate skills and drive necessary to thrive in a competitive Credit Union sales environment
Ability to demonstrate strong analytical, mathematical, planning and organizational skills, along with capacity for attention to detail
Ability to effectively communicate with all levels both verbally and written
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to be flexible and adapt to constant change
Ability to work independently and with minimal supervision
Ability to travel
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Staff Assistant II, Airport Hub/Gateway - DFW (DFW Airport, TX, US)

Intro

Why you'll love this job

This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division
Responsible for handling one or more of the following as their primary role
- Attendance and compliance
- Distribution of equipment and supplies
- Coordinating payroll
- Coordinating and maintaining operation coverage and lost time
- Managing new hire and transfer boarding

What you'll do

Performs a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations
Provides assistance with preparation of management presentations and special projects as required
Troubleshoots and escalates office technology issues, including telephone and copier machines
Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.
Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of MS Office Products including Word, Excel, PowerPoint, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail-oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs
Ability to effectively communicate both verbally and written with all levels within the Organization
Excellent interpersonal skills with a focus on customer service
Approachable and professional demeanor
High level of professionalism and ability to maintain confidentiality
Strong verbal and written communication skills
Ability to work varied hours and holidays (as business needs may vary)
Must be able to secure appropriate airport authority and/or US Customs security badges, (if applicable)
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Plant Maintenance Mechanic - Facilities (New York City, NY, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $39.59 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Troubleshoot, disassemble, clean, check, repair, rework, replace, fabricate, assemble, install, and adjust any building component, plant equipment, automotive and ground equipment, machinery, accessories, and parts
Execute assignments requiring plumbing skills
Execute assignments requiring millwright skills
Weld materials
Perform general building maintenance and construction work
Maintain locks and keys for facility (doors, desks, gates) and other airport locations, including digital security access doors and gates

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of thirty-six months (36) or more journeyman experience in one or more maintenance trades such as a carpenter, electrician, HVAC, millwright, painter, plumber, or welder.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
You will be required to successfully complete our drug screening process.
Any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management - DFW (DFW Airport, TX, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Division Finance (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Finance Team within the Finance Division.
Responsible for managing financial reporting and forecasting for assigned division(s).

What you'll do

Performance of analysis and due diligence on expense projects, culminating in the presentation of such analysis and recommendation to senior management
Responsible for developing and manageing the operating forecast and budget process, including in-depth cause and effect analysis on such forecasts
Frequent contact and coordination with individuals from a wide variety of departments
Performance of varioys internal and external ad-hoc analyses, akin to internal consulting

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Finance, Accounting, or similarly related field
5 years of experience in Finance

Preferred Qualifications- Education & Prior Job Experience

MBA with a concentration in Finance or equivalent experience/training
Experience with financial modeling and analysis
Experience in a leadership role
Experience with budget tracking, variance reporting, and cost analysis

Skills, Licenses & Certifications

Self-starter with strong leadership skills
Proven financial and analytical skills, including ability to logically structure analysis of complex issues and develop creative solutions
Skilled in Microsoft Office software to include Word, Excel, PowerPoint, Outlook, etc., strong skills in Excel
Skilled in analytics

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Aviation Maintenance Technician (Philadelphia, PA, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Service aircraft, including but not limited to, mechanical work involved in the dismantling, disassembly, overhauling, repairing, fabricating, assembling, welding, checking, repairing, replacing, testing, adjusting, installing, and erecting all parts of airplanes required to maintain airworthiness of aircraft and their components
Conduct scheduled maintenance inspections
Certify for the quality of own workmanship (i.e., that it is in accordance with the proper maintenance manuals and references)
Connect/remove ground power and ground start units
Push out/tow aircraft and perform guideman functions

AMT Work Conditions – General Functions

Perform inspections in extreme environmental conditions, including extreme heat (over 100° Fahrenheit), extreme cold (below 32° Fahrenheit), rain, sleet, wind, and snow
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Perform duties that require use of personal protective equipment (e.g., wearing fall protection while working at heights, wearing respirators while working around fumes and vapors)
Perform duties in conditions that are dirty (e.g., dirt, dust, grime)
Perform work in confined, tight, or awkward spaces

AMT General Functions

Sign mechanical flight releases and/or airworthiness releases
Maintain knowledge of and use manuals, supply/parts catalogs, minimum equipment lists, and general maintenance manuals
Ensure forms, records, reports, and other work-related paperwork are completed properly
Perform Foreign Object Debris (FOD) walks
Clean work area
Request parts

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Receive assignments and follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees and stakeholders in order to accomplish work tasks
Wear uniforms as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

High School diploma or GED
Valid driver's license
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Airframe and Power Plant License required.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Reports to work on a regular and timely basis.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
This job is subject to the Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two-year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines, and Opiates.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, IT Engineering - Wireless Transport (Fort Worth, TX, US)

Intro

Why you'll love this job

This is a Senior Manager technology leadership role responsible for defining and executing the strategy, engineering, delivery, and operational support of American Airlines' wireless transport platforms.
The role is a part of the Global Network Delivery team within the Workplace Technology group.

What you'll do

Lead, coach, and develop a diverse organization of 20+ technical professionals while building talent, managing resources, and fostering an inclusive, accountable, and innovative culture.
Define and execute the long-term strategy, product roadmap, and investment priorities for enterprise wireless transport and radio communication services.
Provide leadership for secure, reliable, and scalable enterprise WiFi services across airports, campuses, maintenance facilities, and operational locations.
Direct cellular transport services, including carrier partnerships and the evaluation and adoption of LTE, 5G, private cellular, CBRS, IoT, and emerging technologies.
Oversee the design, operation, modernization, and lifecycle management of the Skyview Campus Distributed Antenna System.
Lead mission-critical air-to-ground and ground-to-ground radio communication services supporting more than 300 airports and operational locations worldwide.
Drive operational excellence through service reliability, incident and problem management, automation, observability, business continuity, and measurable performance objectives.
Manage budgets, business cases, vendor relationships, cybersecurity partnerships, regulatory compliance, technology investments, and risk mitigation.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Information Technology, Telecommunications, Computer Engineering, Electrical Engineering, or a related technical discipline, or equivalent experience.
5+ years of leadership experience managing a global workforce that consists of cross functional technical teams of 15 or more.
5+ years of progressive experience in network engineering, telecommunications, wireless infrastructure, or related technology disciplines.
Experience delivering and supporting large-scale enterprise wireless networks and communications platforms.
Experience managing mission-critical infrastructure operations, major incidents, and service reliability programs.
Experience managing technology budgets, vendor relationships, contracts, and strategic roadmaps.
Experience communicating with executive leadership and partnering across business and technology organizations.

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Business Administration, Engineering, Information Technology, Telecommunications, or a related discipline.
Experience supporting airline, airport, transportation, logistics, manufacturing, or another mission-critical operational environment.
Experience managing product-based technology organizations using Agile delivery practices.
Experience leading enterprise infrastructure modernization and digital transformation initiatives.

Skills, Licenses & Certifications

Wireless Networking: WiFi 6 technology and above, 802.11ax and 802.11be, RF engineering, satellite wireless, predictive and onsite surveys, wireless design, security, authentication, analytics, and observability
Cellular and Mobility: LTE, 5G, private cellular, CBRS, carrier transport, mobility services, and IoT connectivity.
Distributed Antenna Systems: Active and passive DAS architectures, carrier integration, venue coverage design, RF propagation, optimization, and lifecycle management.
Radio Communications: Land Mobile Radio (LMR), conventional/trunked radio systems, AVTEC Dispatch communication system, Motorola Repeaters/subscribers, UHF/VHF Radio Infrastructure, FCC Licensing management
Enterprise Networking: TCP/IP, routing and switching, network segmentation, Quality of Service, VPN, SD-WAN, network security, automation, and telemetry.
Service Operations: ITIL service management, incident and problem management, monitoring, business continuity, disaster recovery, AIOps, and operational automation.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Director, Labor Relations (Fort Worth, TX, US)

Intro

Why you'll love this job

The Director, Labor Relations will support all aspects of the company’s relationship with their team’s union (APA, APFA, TWU-IAM, etc.) and have responsibility for implementing, maintaining, and administering the collective bargaining agreement covering the affected union team members and other workgroups, as needed.

What you'll do

Develops and maintains a responsible relationship with their union(s)
Develops and maintains working partnerships with key work group senior leadership
Ensures company compliance with labor agreement rules and regulations and applicable laws; manages the administration and interpretation of collective bargaining agreements
Manages disputes and negotiates resolutions between union representatives and management
Provides prompt and effective support on labor-related issues to management within multiple corporate departments
Develops and conducts labor relations training programs for management
Monitors and stays current with Labor Relations laws, trends/practices
Provides lead support to labor staff (i.e., managers, advisors), to ensure broad labor relations support to all departments within assigned groups
Provides support for grievance handling, up to and including arbitration

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in relevant studies, such as Industrial Relations, or equivalent experience/training
7 years of experience in Labor Relations, or operational leadership of frontline team members at an airline
Previous collective bargaining agreement and negotiations experience
Experience as a company representative or System Board member during arbitration, litigation, and/or government hearings
Experience in early dispute resolution strategy
Ability and willingness to travel, as necessary

Preferred Qualifications – Education & Prior Job Experience

Advanced degree preferred, legal or labor-related degree a plus

Skills, Licenses, and Certifications

Demonstrates the highest standards of ethics and integrity
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
Exceptional problem solving, analytical, and critical thinking ability
Ability to be highly collaborative, form consensus, build relationships, and work productively with a broad range of experienced professionals throughout the company
Ability to effectively advocate and communicate on behalf of American Airlines with all levels of external officials
Ability to build and facilitate long-term relationships at all levels, both internally and externally
Ability to delegate effectively and handle multiple responsibilities, manage available resources, make timely decisions, and understand the impact of those decisions on others
Ability to demonstrate time management, multi-tasking, and organizational skills
Ability to demonstrate flexibility and work a varied schedule
Ability and willingness to remain current with industry practices and developments
Mentoring and relationship building skills with ability to manage group and interpersonal conflict situations
Excellent communication, presentation, and interpersonal skills with ability to handle complex topics comfortably and to interact effectively with all levels and colleagues across internal departments, both verbally and written
Ability to thrive in a fast-paced, changing, and complex environment
Excellent organizational and project management skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Principal Engineer, IT Cloud (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. 
The Cloud domain refers to the area within Information Technology that focuses on the delivery of computing services—such as servers, storage, databases, networking, software, analytics, and intelligence—provided as a service. Examples are AWS, GCS, and Azure. The implementation could be a Private, Public, or Hybrid cloud and the scope includes platform management, security, networking, storage, and enabling DevOps to support the consuming domains (Applications, AI, Data, etc.).

What you'll do

Lead design, implement, and manage large-scale cloud infrastructure, including Kubernetes platforms on Azure and other public cloud providers using K8s custom operators, Controllers.
Ensure scalability, security, and resilience.
Partner closely with Cybersecurity and enterprise architects to define cloud best practices. Shape and promote cloud architecture that aligns with business goals and industry standards.
Serve as a technical mentor to the engineering team, providing guidance on best practices, design patterns, and emerging technologies in cloud computing and DevOps using Go (Golang), Kubernetes APIs, controller-runtime, and Operator SDK/Kubebuilder.
Spearhead initiatives to automate infrastructure through Infrastructure as Code (IaC) technologies. Champion innovation by adopting and implementing cutting-edge cloud technologies.
Oversee the lifecycle of cloud solutions and platforms, ensuring they remain updated and aligned with industry standards and organizational requirements.
Effectively communicate product strategy, technical changes, and cloud platform roadmaps to both technical and non-technical stakeholders.
Significant experience in requirements analysis and use case development, with a thorough understanding of software development life cycles, development and technology tools, testing methodologies, and requirements gathering
Monitor cloud systems for availability, performance, and cost efficiency. Implement strategies to optimize resource usage, troubleshoot issues, and continuously improve cloud environments.
Diagnose and resolve complex cloud infrastructure issues. Provide expert support and conduct root cause analysis to address critical incidents, taking preventive actions to avoid future occurrences.
Participate in a 24/7 on-call rotation, supporting business-critical applications and systems.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 
9+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 
Airline Industry experience

Skills, Licenses & Certifications

Technical expertise in the following technologies: 
- Programming Languages: Java, Python, C#, Javascript/Typescript, Golang 
- Frameworks: Spring/SpringBoot, FastAPI 
- Front End Technologies: Angular/React 
- Deployment Technologies: Kubernetes, Docker 
- Source Control: GitHub, Azure DevOps 
- CICD: GitHub Actions, Azure DevOps 
- Data management: PostgreSQL, MongoDB, Redis 
- Integration/APIs Technologies: Kafka, REST, GraphQL 
- Infrastructure as code: Terraform, YAML 
- GitOps: Argo CD, Fleet 
- Container orchestration: Kubernetes 
- Cloud networking and security in Azure and AWS
Experience with DevOps Toolchain methodologies, including CI/CD and GitOps, and the ability to drive continuous improvement through automation and operational excellence.
Ability to optimize solutions for security, performance, resiliency, reliability and cost efficiency.
Exceptional ability to convey complex ideas verbally, in writing, in code, and through technical documentation and diagrams.
Proficiency in Agile methodologies, such as SCRUM, to lead and participate in cross-functional project teams.
Skilled in mentoring and guiding junior engineers to enhance their technical skills and professional growth.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience Administration (New York City, NY, US)

Intro

The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Analyze station specific data on a regular basis to improve scheduling, training and overall station performance
Conduct lost time conversations
Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)
Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders
Produce local reporting based on station leadership needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Part Time Airport Agent - Bermuda BDA (Bermuda, BM, BM)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Software (Phoenix, AZ, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

SAP FI-AP configuration and support experience
Hands-on experience configuring and supporting:

Vendor Master Data
Automatic Payment Program (F110)
Payment Terms
Payment Methods
Tolerance Groups
Withholding Tax
Invoice Verification and Processing
Vendor Reconciliation

Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and
Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

PT Agent, Ticket Sales - Mexico GDL (Guadalajara, JAL, MX)

Intro

Why you'll love this job

The Agent Ticket Sales is responsible for Serving customers in a caring, efficient and diplomatic matter and resolving problems in a mutually beneficial manner.

What you'll do

Promotes and sells air travel with American airlines, prepares itineraries, compute fares, issues refunds, prepares and issues tickets
Answer inquiries regarding general travel information
Reconcile auditors coupons with cash received, personal checks and credit card vouchers, calculate total revenue received
Must be able to accomplish personal audits
Must be able to work alone or with minimal supervision

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Knowledge of reservations and sabre skills
Average oral and written communication skills
Candidates must meet public contact profile

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Team Lead, AAdvantage Products & Delivery (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is a part of the AAdvantage Products & Delivery team within the AAdvantage group.
Lead the delivery of innovative products that shape the experience of millions of loyal customers. Drive quality assurance, align cross-functional teams, and ensure strategic initiatives are executed with precision. Collaborate closely with Product, Technology, Marketing, and Customer Experience partners to translate vision into action, while mentoring team members and fostering a culture of continuous improvement. This role offers high visibility and a strong foundation for growth in product leadership and program management.

What you'll do

Drive strategic planning for AAdvantage-branded products, pricing, valuations and optimization of product line up.
Automate dashboards, deliver annual budget/forecat and manage monthly P&L and/or analysis with clear, concise performance reporting to inform senior management and stakeholders of results.
Oversee coordination between Business and IT teams to ensure timely execution of strategic initiatives, proactively managing risks and resource alignment.
Guide the development and delivery of AAdvantage® and Cross-Sell products, ensuring alignment with program strategy and maximizing member value.
Manage backlog prioritization, user story refinement, and sprint planning to support efficient and scalable product delivery.
Lead testing efforts, monitor customer feedback, and drive continuous improvement through root cause analysis and collaboration with engineering and product teams.
Serve as a key liaison across Loyalty, Marketing, Finance, IT, and Customer Experience to align goals, resolve issues, and communicate progress to leadership.
Oversee integration efforts with internal and external partners, ensuring secure, seamless, and scalable platform operations.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or equivalent training/experience
4+ years related work experience
Knowledge of AAdvantage loyalty products and propositions as well as consumer behavior

Preferred Qualifications- Education & Prior Job Experience

Master of Business Administration
Previous project management, product management, or quality assurance experience

Skills, Licenses & Certifications

Expertise in leading cross-functional delivery of complex initiatives, including roadmap planning, milestone tracking, and risk mitigation.
Strong command of agile methodologies, backlog management, and feature prioritization to drive efficient and customer-centric product releases.
Proficiency in analyzing operational and customer data to identify trends, inform strategy, and optimize delivery and product performance.
Experience in developing test plans, conducting root cause analysis, and implementing process improvements to enhance product reliability and user satisfaction.
Skilled in building relationships across internal teams and external vendors to ensure alignment and seamless integration.
Ability to synthesize complex information into clear, actionable insights for leadership, driving transparency and informed decision-making.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, AAdvantage Program Strategy (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is a part of the AAdvantage Program Strategy team within the Commercial Organization. This team is dedicated to generating customer loyalty and creating incremental revenue.
Responsible for creating strategies to engage customers and drive revenue across the membership lifecycle. This individual will be responsible for analyzing data and constructing models to support member acquisition, elite status qualification and recognition, and customer retention initiatives.

What you'll do

Leverages data to identify opportunities to enhance customer loyalty and drive incremental value to American through the AAdvantage program
Performs analyses using database software and tools which derive actionable insights and observations about customer behavior that inform strategic decisions about loyalty products and propositions
Produces business cases and onboard others through effective and data-validated narratives
Collaborates extensively with stakeholders in Revenue Management, Marketing, Sales, Finance, Legal, IT, and third-party vendors to evaluate opportunities and implement strategic
Evaluates and refines strategies over time to ensure continued relevancy and objective realization

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business Analytics or related field; or equivalent experience/training
3 years related work experience

Preferred Qualifications- Education & Prior Job Experience

Masters of Business Administration
Previous loyalty marketing, CRM, insights, customer behavioral sciences experience
Strategy experience in customer focused companies/industries

Skills, Licenses & Certifications

Exceptional business acumen with firm grasp of marketing principles, economic concepts, and customer-focused mindset
Knowledge of AAdvantage loyalty products and propositions as well as consumer alternatives
Strong quantitative skills with demonstrated experience in data modeling and analysis using Microsoft Excel and SQL; Python, r, and Tableau knowledge preferred
Effective organizational and project management skills with ability to manage multiple and shifting priorities
Compelling written and oral communication skills capable of influencing others across levels of the organization

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Lead, Cargo Revenue Accounting (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Finance Team within the Finance Division.
Responsible for supporting and assisting a team of 6-8 Specialists and Interline carriers. Team Lead reports directly to the Supervisor – Cargo Revenue Accounting and assists supervisor with day to day department activities.

What you'll do

Manages receivables and serves as accounting point of contact for interline carriers and other complex issues of international and interline receivable.
Audits and processes customer and carrier’s adjustments in overbilling/overpayment.
Assists Specialists with general day-to-day questions from General Sales Agents and International account sales teams
Directs the training of new hires
Creates training classes on subjects of interest or new procedures
Facilitates escalated airline and sales inquiries as necessary to resolve issues
Coverages to ensure continuous work flow
Performs account analysis to identify chronic issues driving the aging/billing concerns and work with all groups to bring to resolution
Recommends and assists in the implementation of new processes and procedures
Coordinates and produce monthly reports for management
Performs other necessary duties and special projects as assigned
Conducts ad hoc projects as assigned by supervisor and/or manager

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training

Skills, Licenses & Certifications

Ability to demonstrate strong leadership skills
Ability to have aptitude to quickly evaluate details to present at a summary level
Ability to be flexible and demonstrated ability to work on multiple projects and deadlines concurrently and successfully
Strong PC skills including Excel, Word, Access, PowerPoint, Sabre and Cognos

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Charlotte, NC, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Member Services Representative, AACU Consumer Loan Servicing (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for providing excellent service to members and front-line staff with loan file maintenance adjustments, servicing ancillary products, maintaining credit bureau reporting, resolving and responding to credit bureau disputes, record corrections/clean up, and additional servicing needs.

What you'll do

Answer Department ACD calls
Process credit disability and life insurance claims
Process collateral protection insurance
Process GAP Claims
Provide follow up documentation or information requested for insurance claims
Process modifications and corrections for consumer loans
Facilitate credit insurance premium processing, including reviews of exception reports
Perform Credit Bureau file maintenance
Research and resolve errors for consumer loans
Research and resolve member credit bureau disputes and ensure responses comply with regulatory requirements
Process loan adjustments and corrections
Test servicing systems functionality
Assist with other Servicing department duties
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

One or more years of Credit Union or financial institution experience
Previous customer service experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, PowerPoint) gained through either work experience with the software or education and hands-on use
Ability to exhibit excellent member service skills
Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
Ability to demonstrate strong interpersonal skills and interact professionally with all employees and members
Ability to effectively communicate with all levels, both verbally and written
Ability to recognize and suggest opportunities for improvement
Ability to speak, read and write Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Copywriter, Omni Channel Content (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is part of the Digital Content team within the Commercial organization and is responsible for developing engaging, customer-focused content that supports business objectives across digital channels. The role partners closely with stakeholders and subject matter experts to deliver high-quality, well-governed content and digital experiences while ensuring timely execution and alignment with brand standards. The ideal candidate combines strong writing, collaboration, and organizational skills with a marketing mindset and a passion for leveraging AI-enabled technologies to enhance content effectiveness.

What you'll do

Craft, write, edit and maintain customer-facing digital content across web, email, support and self-service experiences aligned with brand messaging, content standards and governance requirements
Serve as the content point of contact for assigned projects, providing guidance and coordination to align content initiatives with business objectives
Collaborate with writers, subject matter experts, marketing teams and business stakeholders to coordinate content development, ensure alignment with brand messaging and support timely delivery
Champion American's brand voice and tone and ensure consistency across all digital channels
Review content for accuracy, clarity, and adherence to brand and SEO standards
Stay current on emerging digital content trends, content formats, and AI-enabled technologies
Publish and maintain digital content within a content management system and pre defined templates, ensuring accuracy, clarity, accessibility, and SEO best practices
Use emerging technologies and AI-enabled tools to support content creation, optimization and maintenance
Partner with IT and business stakeholders to deliver and maintain digital content experiences
Participate in an on-call rotation, including weekends and late nights, for publishing alerts resulting from weather delays / cancellations or other operational issues

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Journalism, Communications or English, or equivalent experience / training
2 years of experience creating and managing customer-facing digital copy including web, mobile, email, customer support or self-service content

Preferred Qualifications- Education & Prior Job Experience

5+ years of experience working within a CMS and editing / writing / translating concise, web / mobile friendly copy
5+ years of project management experience within a marketing, loyalty or digital environment
2 years of experience working with content management systems, digital publishing platforms, AI-enabled tools, and structured content technologies (e.g., HTML, CSS, JSON) to support content creation, publishing, and maintenance
Experience building chat intents and response flows in virtual assitant technology
Travel industry experience or general knowledge of the airline industry

Skills, Licenses & Certifications

Conceptual & strategic thinker
Strong writing, editing and proofreading skills
Experience with UX copywriting and a strong understanding of content strategy and SEO best practices
Proven ability to write clear, concise, and engaging content that adheres to AP style and writing for the web best practices
Strong coachability and ability to incorporate feedback to improve existing ideas or develop entirely new concepts
Excellent written and verbal communication skills for seamless collaboration across all levels
Ability to translate complex technical and industry jargon into clear, customer-friendly language
Ability to manage multiple projects with strong attention to detail and thrives in a fast-paced environment
Ability to set and achieve goals independently while collaborating effectively within cross-functional teams
Adaptable and able to work efficiently in both individual and team settings
Familiarity with content management systems and AI-enabled tools that support content creation, optimization and maintenance
Strong writing and proof-reading skills
Experience working with cross-functional teams and multiple stakeholders
Must have online portfolio/samples of work

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Base Maintenance - Tulsa, OK (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for supervising a team of Crew Chiefs and mechanics as a key member of the dynamic and fast-paced American Airlines Maintenance organization.

What you'll do

Leads by example, coaches our team members to success and builds trustworthy relationships
Manages the daily Production requirements through subordinates
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team member's skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Experience supervising and/or leading workgroups

Skills, Licenses & Certifications

A&P License
Strong working knowledge of the GPM and SPPM
Understanding of Airline/Technical operations
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Representative, Reservations Sales - Monterrey MTY (Monterrey, MX)

Intro

Why you'll love this job

The Reservations Representative is a member of the Mexico Reservations team within the MTY Reservations division. The role is responsible for assisting customers with airline reservations by providing booking support, travel information, and special services. Other tasks will include ensuring compliance with regulations, using internal systems effectively, and delivering high-quality service in coordination with internal teams.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Assist customers with booking, modifying, refunding, and upgrading airline reservations using American Airlines systems
• Provide accurate travel information including flight details, fare options, AAdvantage account support, and travel requirements
• Respond promptly and professionally to customer inquiries across various channels
• Handle special service requests such as disability assistance, service animals, and wheelchair accommodations
• Promote and process ancillary services including rental cars, hotel bookings, and co-branded credit card offers
• Collaborate with internal departments and transfer customers to appropriate resources as needed
• Adhere to all company policies, procedures, government regulations, and complete required training
• Report to assigned shifts and locations on time including during weekends, holidays, and mandatory overtime while managing time effectively

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Completion of secondary school or equivalent education level
• 1 year experience in customer service, call center operations, or related field

Preferred Qualifications – Education & Prior Job Experience
• Bachelor’s degree in business administration, travel, hospitality, or a related field
• 2+ years of experience in airline reservations or travel and tourism industry

Skills, Licenses, and Certifications
• Demonstrates strong customer service orientation
• Communicates effectively through verbal and written channels
• Solves problems and applies critical thinking under pressure
• Maintains high attention to detail and accuracy
• Collaborates efficiently in fast-paces, team-oriented environments

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

1. Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
2. Health Benefits: You’ll have access to your health, dental, prescription and vision benefits to help you stay well.
3. Additional Benefits: Other great benefits include our Pension Program, Employee Assistance Program, and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Crew Chief Ramp Service Agent Full Time (Charlotte, NC, US)

Intro

Why you'll love this job

The terms and conditions of this position are covered by the International Association of Machinists (IAM) and Transport Workers Union of America (TWU) Collective Bargaining Agreement. Starting pay is $23.63 per hour.

What you'll do

These are the essential functions of the job.

The Fleet Service Crew Chief will lead and direct the work of Fleet Service employees on his assigned crew.
Responsibilities include the completion of paperwork and reports in connection with his normally assigned duties.
Role requires proper work methods, conduct classroom and/or on-the-job training (OJT), conduct meetings or indoctrinate employees in new or revised operational procedures.
Responsible for the overall performance of his crew, including the timely and satisfactory completion of work assignments.
Ensure employees assigned to his crew are properly utilized and instructed for the efficient performance of their daily work and that required forms, records, reports, and other paperwork are completed legibly and correctly.

In addition to the above, the Crew Chief may, upon request, assist management in areas such as, but not limited to:

Periodic evaluation of operational requirements and performance.
Operational planning and scheduling.
Evaluation of training methods and techniques.
Evaluation of equipment, vehicles, and tools.
Guide aircraft by standing and holding wands at or above shoulder height.

Lead and direct team in loading baggage/cargo in the aircraft cargo compartment.
Drive and operate all ramp equipment.
Service aircraft at gates with ground power and air conditioning.
Tow and pushback aircraft from gates.
Service aircraft lavatories and water ports.
Clean interior of aircraft when needed.
Adhere to government regulations (e.g., DOT, FAA, TSA).
Adhere to company policies, procedures, and performance standards.
Perform all functions in accordance with safety procedures and policies.
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays

All you'll need for success

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!
- High school diploma or GED or international equivalent
- Must be 18 years of age or older
- People-oriented and highly motivated, with a positive and cooperative attitude
- Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
- Good communication skills
- Applicable valid driver’s license as required by local authorities
- Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Ability to obtain jet bridge certification
- Must have the ability to pass the US Postal Service background check
Language/Communication Skills/Physical Abilities
- Ability to effectively communicate both verbally and written with all levels within the organization
- Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Loan Officer, AACU Branch Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is with the American Airlines Credit Union at our Flower Mound branch (zip cde: 75028). The role is responsible for building member-relationships for the long term by matching member-needs to American Airlines Credit Union products, services and lending solutions.

What you'll do

Process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs
Exercise lending authority to correctly handle all loan requests, including but not limited to consumer loans
Creates and promotes positive name recognition for the Credit Union
Support or speak publicly at special Credit Union events
Work with branch/department managers and staff to identify and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to ensure proper support and coverage is provided at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building
Handle responsibilities of a Member Services Representative as needed
Perform Notary Services as required
Provide coverage for management vacations
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent
Must be able to work in-person at assigned branch location
Must have strong working background in a financial institution and relevant consumer loan processing or underwriting experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and experience
Requires you to be in office 5 days a week with a monthly Saturday rotation.

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in Business, Finance, related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Lending and sales-culture environment experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (i.e., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a sales-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Abiliyt to work varying schedules, including evenings and weekends
Ability to travel overnight
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Customer Products - Lounges (Project Manager) (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a part of Lounge Product Team within the Customer Experience Product Design Organization.
The Lounge Product Team focuses on providing an elevated and competitive travel experience through development of premium touchpoints geared towards our high-value customers.
Responsible for driving cross-departmental efforts across a variety of functional areas in pursuit of Customer Experience strategic objectives as it relates to Lounges and premium ground experience.

What you'll do

Recommends plans, requirements, and investment spending for lounge projects
Leads the review and delivery of launch readiness for multiple concurrent new construction and refurbishment efforts
Provides analytical support, conducts needed background research, and develops presentations and documents to support business cases and funding requests for lounge projects
Works with multiple Corporate Real Estate Project Managers and Premium Guest Services Field Managers to identify and manage needed facility improvements
Liaises with external architectural & engineering firms, general contractors and subcontractors, Corporate Real Estate department, and Premium Guest Services operational management throughout the design and development process
Develops, maintains, and implements facility design standards to establish “best practices” and brand consistency
Works with Procurement to negotiate favorable pricing for furniture, carpeting and other required facility materials and products
Coordinates with the Information Technology department on customer-facing technology requirements and employee-use IT equipment
Monitors competitive OA and non-airline industry peers from a hospitality and customer offering standpoint
Must be willing to travel in the U.S. and internationally when needed for business (approximately 75%+)

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's degree
3 years related work experience
Understanding of premium environments and hospitality experience
Experience in project budgeting and capital investment

Preferred Qualifications – Education & Prior Job Experience

Close familiarity with Premium Services products as well as hospitality, restaurant and/or airport environments
Professional Architect license and LEED accreditation

Skills, Licenses, and Certifications

Knowledge of competitive landscape and trends in the hospitality industry
Ability to identify short- and long-term facility improvements to address a changing customer demographic
Ability to develop funding request packages and justification for presentation at most senior levels at AA
Experience in writing and delivering presentations
Ability to accept ownership, responsibility and accountability of functional obligations
Ability to interact effectively with all levels of management across a variety of functional areas
Strong negotiation, interpersonal, and business writing skills
Detail oriented, with demonstrated organizational ability and excellent project management
Ability to make independent and non-procedural decisions
Ability to work in a team environment and within deadlines
Ability to conceptualize and support strategic product development
Excel, Word and Power Point skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Director, Service Recovery (Fort Worth, TX, US)

Intro

Why you'll love this job

The Director of Service Recovery provides strategic direction in the design and implementation of forward-thinking processes and policies to position the company as a leader in proactive, customer-centric service recovery. This role is not just about responding to issues; it’s about anticipating customer needs and leveraging emerging technologies, including AI, to deliver seamless, personalized recovery experiences.

You’ll oversee a team of Service Recovery professionals, focusing relentlessly on enhancing the customer experience, balancing operational efficiency with high-quality responses, and driving customer service initiatives based on direct feedback. This position will be responsible for developing and executing strategies to reduce complaints and contact volumes, elevate satisfaction and loyalty, and establish robust systems for continuous improvement.

What you'll do

Lead the strategic integration of advanced technologies (including AI and automation) into service recovery processes, ensuring solutions are customer-centric and operationally sound
Partner with cross-functional teams to evaluate and implement emerging platforms that enhance recovery capabilities
Manage the team responding to customer feedback received by phone, email, chat, and social media
Serve as the executive escalation contact responsible for providing prompt internal feedback and customer responses, as well as driving process improvement
Support the implementation and improvement of service recovery processes, policies, and practices to enhance customer-centricity within the department
Guide Service Recovery team members, fostering operational excellence and accountability in daily activities
Focus on enhancing customer experience by ensuring efficient, high-quality responses to service recovery issues
Advocate for customer service initiatives based on direct customer feedback and collaborate with teams to drive incremental improvements
Contribute to the development and execution of departmental plans to help to predict, prevent, and reduce customer complaints and contact volumes, supporting overall satisfaction and loyalty goals
Assist in managing budgets and resource allocation for service recovery and call center operations, ensuring efficient use of resources
Prepare and deliver data-driven presentations to support departmental initiatives and service excellence efforts

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business Administration, Management, a related field, or equivalent work experience.
7 years of progressive leadership experience, including leading multi-level teams and frontline employees in the global contact center space
7 years of business, operational, and financial experience with proficiency in assessing business requirements and developing teams; demonstrated budget management experience

Preferred Qualifications- Education & Prior Job Experience

MBA or advanced degree in a relevant field
Experience implementing AI, machine learning, or automation tools in customer service or operations

Skills, Licenses & Certifications

Demonstrates the highest standards of personal ethics and integrity
Ability to be an action-oriented, process and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups, as well as advocating and managing change
Ability to inspire new concepts and ideas that lead to a visionary and future-oriented mindset for the team
Ability to translate data and metrics into measurable recommendations
Highly collaborative and diplomatic; curious, patient, open and honest; able to develop strong working relationships across matrixed teams
Ability to bring people together to build and execute clear business plans
Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities
Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
Ability to think strategically and use sound judgment and initiative in making decisions
Ability to build and facilitate relationships at all levels of the organization, both internally and externally
Ability to productively and proactively adjust to dynamic situations
Excellent verbal and written communication skills, with the ability to effectively and clearly communicate a strategic and tactical vision to all levels within the organization, as well as with external agencies and business partners

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more